Happy with the gift ordered for my sister-in-law! Very elegant. Would recommend.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order was a bit delayed. But worked out in the end. Customer service was helpful.
Company replied
I have purchased several pieces over the last year from this company and they are all beautiful and high quality. This last order I chose the wrong color for the bracelet, when I realized it I sent th... See more
Company replied
Not only is the bracelet adorable as I expected, but I’m also pleased with the shipping material/packaging. It’s a nice little pouch that looks nice and can also be used as storage or for travel.... See more
Company replied
Company details
Written by the company
Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.
Contact info
2724 kipling St , 77098, Houston, Texas, United States
- 3473445786
- info@magaljewelry.com
- www.magaljewelry.com
4.0
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 24 hours
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My necklace is precious
My necklace is precious. It makes me happy to wear it with pride.
28 May 2025
Unprompted review
My experience was Awesome!!!
My experience was great! I received the product I ordered. The quality is exceptional and I will definitely be shopping with you all again. Thanks again!
27 May 2025
Unprompted review
Ordered a necklace for my mom birthday…
Ordered a necklace for my mom's birthday on May 19th. Ordered was placed on May 6th and then got an email stating it was ready to be shipped on May 10th. It's now May 22nd and it hasn't even shipped yet. The last email stated it would be shipped no later than the 21st, but here we are. Now they are saying it's in its final stages of processing and will be packed soon for shipment. Unreal
5 May 2025
Unprompted review
Reply from Magaljewelry
Dear Matt,
We’re truly sorry for the delay and the frustration it’s caused—especially when this order was meant to be a special gift for your mom’s birthday. While we aim to meet our promised timelines, we clearly fell short in your case, and for that, we sincerely apologize.
Your order is currently in its final processing stage, and we’re doing everything we can to get it shipped out as quickly as possible. We understand how disappointing this is, and we’re committed to making it right. Please feel free to reach out to our support team directly so we can update you personally and offer a resolution.
Thank you for your patience and for bringing this to our attention.
Warm regards,
Magal Team
Do not buy from this company!!!
Do not buy from this company. They block people if they complain about their product. My bracelet broke after wearing it for 24 hours. They lie about the 2 year warranty. I’ve been blocked on Facebook and Instagram. If my issue wasn’t legit why would they block me - they don’t want you to know.
12 May 2025
Unprompted review
Reply from Magaljewelry
Dear Virginia,
We’re very sorry to hear about your experience and truly regret that you feel this way. Please know that we take concerns like yours seriously and are committed to standing by the quality of our products and our 2-year warranty.
We want to clarify that we do not block customers for raising legitimate issues, and if this happened, it may have been an error. We've already reported this to our social media team to investigate and ensure you're not being unintentionally restricted from contacting us.
We’d love the opportunity to resolve this properly. Please reach out to our support team directly with your order details so we can assist you further and make things right.
Sincerely,
Magal Team
BE AWARE! Made an order for Mother's Day
Made an order for Mother's Day, got a confirmation email, order is pending for over 10 days now, BE AWARE!
20 May 2025
Unprompted review
Reply from Magaljewelry
Dear Natan, We’re deeply sorry to hear that you haven’t yet received your order! Magal always endeavors to fulfill each order within our time frame. It’s impossible that we might have skipped or not shipped out your order. We’re curious to know your order details, so we can look at this case closely. Could you please share your order details with us at info@magaljewelry.com so we can proactively help you with the latest updates?
Sincerely,
Magal Team
The delivery was longer than expected…
The delivery was longer than expected as I purchased this a week before Mother’s Day and I clearly saw that it was gonna be in my possession 3-5 days… Took 2 weeks.
Quality is good, and worth it though.
5 May 2025
Unprompted review
Convenience, timely, and quality
Easy online ordering process and timely execution of order and delivery.
1 May 2025
Unprompted review
Cheap cheap and cheap.
Cheap cheap and cheap.
Poor quality, can barely see the stones on the custom birthstone bar. Item came bent and all they could offer is store credit… like why would I want anything else from your brand. DO BETTER.
By the way this was my Mother’s Day gift.
20 April 2025
Unprompted review
Reply from Magaljewelry
Dear Darlene,
Thank you for your feedback. We're truly sorry to hear that you were disappointed with your experience, especially regarding a meaningful Mother’s Day gift.
After reviewing the photos you shared and inspecting the bracelet, we did not find any manufacturing defect. The stones are small by design to maintain the delicate aesthetic of the piece, as shown on our website. We always strive to provide accurate representations of our jewelry, and based on the images received, the item appears to meet our quality standards.
We understand that expectations can vary, and while we offered store credit as a gesture of goodwill, we're sorry it did not meet your needs. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Warm regards,
Magal Team
Scam company
Order #166073 confirmed
Scam company - there is no way to directly contact them. I ordered AND PAID for jewelry item 3 weeks ago and order is still in USPS waiting on sender status and they will not cancel & refund the order. It takes 2-3 days to reply back and instead of refunding They just keep saying we are keeping an eye on the order - scam company that will steal your money
Thanks for your response - I have emailed and tried to chat with you several times (since Magal has no phone number to actually talk to someone) since Magal took my money on 5/3/25 (for a Mother’s Day gift that was a week ago) and I have yet to receive what I ordered. I asked for the order to be canceled and refunded on 5/9/25 since the USPS status was still “awaiting sender” - it is now 5/18/25 (15 days since you took my money) and USPS IS STILL AWAITING SENDER and no attempt to refund my money - just messages and emails that “we are working on it” definitely a scam operation!
Definitely a SCAM company - it’s now May 24 - ordered item AND PAID on May 7 - USPS STILL shows “Awaiting Sender” not even sent 17 days later!!!!!!!!
11 May 2025
Unprompted review
Reply from Magaljewelry
Dear Scott,
We’re truly sorry for the frustration and delay you’ve experienced. Due to a high volume of orders, some shipments were unfortunately delayed, and we sincerely apologize for the inconvenience this has caused.
While we understand your concern, we want to assure you that we are committed to resolving this and providing the service you deserve.
For the latest updates or further assistance, we kindly ask you to reach out to us at info@magaljewelry.com – our team is here to help and ensure this is resolved for you.
Thank you again for your patience and understanding.
Warm regards,
The Magal Team
Mother’s Day necklace never arrived
Ordered a necklace for Mother’s Day. It seems to have been made but never shipped and Magal does not answer emails. Going to dispute the charge today. Very disappointed mother on her first Mother’s Day.
Edit 5/24/25: Magal finally reached out after the original review and managed to get the necklace to us a week after Mother’s Day. No offer of a discount or credit. Charge dispute cancelled but will def never order from them again.
10 May 2025
Unprompted review
Reply from Magaljewelry
Dear Anthony,
We're truly sorry to hear about your experience, especially around such a meaningful occasion. This is absolutely not the standard we strive for at Magal, and we completely understand your frustration.
Please know that we take situations like this very seriously. If you haven’t already, kindly send us an email at info@magaljewelry.com with your order number so we can prioritize your case and resolve it as quickly as possible.
We sincerely apologize for the delay and lack of communication — we’d love the opportunity to make this right.
Sincerely,
Magal Team
I ordered a Mothers Day gift with…
I ordered a Mothers Day gift with plenty of time for it to be produced and shipped. I won’t be receiving it in time and look like a shmuck.
1 May 2025
Unprompted review
Reply from Magaljewelry
Dear Aaron,
We're truly sorry to hear about your experience—especially when this was meant to be a meaningful Mother’s Day gift. We understand how disappointing it is when something so important doesn’t arrive on time, and that’s not the standard we strive for.
We’d love the chance to make this right and ensure your gift still brings joy, even if it's arriving fashionably late. Please reach out to us directly via an email with your order number so we can look into it and offer a resolution.
Thank you for your feedback—it helps us do better.
Sincerely,
Magal Team
I placed my order on April 28th
I placed my order on April 28th. I've tried to contact you by email, but it's been a waste of time. I'm supposed to have received my order by now, but I check the tracking number and there are no updates.
5 May 2025
Unprompted review
Reply from Magaljewelry
Dear Kenia,
We're truly sorry to hear that you haven’t received your order yet. At Magal, we take pride in fulfilling every order within our promised timeframe, and we understand how frustrating delays can be.
Rest assured, it’s extremely rare for an order to be skipped or go unshipped, and we’d love to investigate this further for you. Could you please send us your order details at info@magaljewelry.com? Our team will look into it immediately and provide you with the latest updates.
Thank you for your patience,
The Magal Team
Quality Products
As always, excellent products. This time, however, the delay was very long and I was not sent a reason or updates.
4 May 2025
Unprompted review
The quality of the jewelry is top notch
The quality of the jewelry is one of the best I have seen. I never take off my bracelet, and it looks as good today as it did the day I received it three years ago.
3 May 2025
Unprompted review
Horrible Customer Service
I ordered on 4/19 and my necklace has yet to ship as of 5/2. 10 Business days and still has NOT shipped. I have emailed CS 3 tines and no respsone.
I am at the ship-to addrss for another few days and this is a Mother's Day present. Horrible Service.
19 April 2025
Unprompted review
Reply from Magaljewelry
Dear Melissa, we're truly sorry to hear about the delay and lack of response—this is not the experience we want for our customers. Please rest assured that we're taking care of your order as a priority, and our customer service team will respond to all your emails within 24 hours of receiving them. We understand how important this gift is, especially with Mother's Day approaching, and we're doing everything we can to get it to you as soon as possible. Thank you for your patience.
Best,
Magal Team.
The necklace is absolutely beautiful
The necklace is absolutely beautiful! The only thing that I’m not crazy about it that the gold is not solid it is 18k vermeil plated on .925 silver. This may be fine for some and it does sparkle like solid gold. However, it just doesn’t stay shiny on my skin, it tends to tarnish. I will definitely order from Magal again.
26 April 2025
Unprompted review
I bought the family circle necklace for…
I bought the family circle necklace for my daughter who is expecting her first child. On the web site, the engraved names are fully visible and readable.
What I received was such a disappointment. I had to put on glasses and use a magnifying glass just to see the names. If they don’t take it back, I doubt I’ll give it to her. It’s an embarrassment.
26 April 2025
Unprompted review
Reply from Magaljewelry
Dear Carol,
We’re deeply sorry to hear that you found your Family Circle Necklace smaller than expected. We truly appreciate your feedback, as it helps us continue to improve. At Magal, we strive for full transparency and this is certainly not the experience we aim to provide. For this reason, we include detailed size, dimension, and thickness information for each item on our product pages, along with our store policies.
Please send us an email with your order details at info@magaljewelry.com — we’ll be happy to assist you with your concerns and find a solution.
Sincerely,
The Magal Team
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