Magaljewelry Reviews 

4,682
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers had a great experience with this company. Customers frequently mention that the jewelry is beautifully designed, delicate, and comfortable for everyday wear. People also appreciate the fast shipping times and lovely packaging that make unboxing feel special. Consumers note how easy the ordering process is when selecting custom pieces for gifts. However, some reviewers noted issues with customer support response times and significantly delayed orders. Some people were dissatisfied with product durability, reporting that items began to unravel or break after short periods of use. A few consumers also experienced difficulties when trying to get timely help or modifications for their purchases.

What people talk about most

Product

Users describe ambiguous interactions with product quality and delivery times. While many reviewers expressed... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers express deep frustration over... See more

Quality

People report ambiguous experiences with quality, as opinions on the jewelry are deeply divided. While many... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting widespread frustration over delayed... See more

Delivery service

Customers consistently note ambiguous experiences with the delivery service, with many reviewers reporting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased several pieces over the last year from this company and they are all beautiful and high quality. This last order I chose the wrong color for the bracelet, when I realized it I sent th... See more

Company replied

Rated 5 out of 5 stars

Not only is the bracelet adorable as I expected, but I’m also pleased with the shipping material/packaging. It’s a nice little pouch that looks nice and can also be used as storage or for travel.... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(4,682)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Sister bracelets!

I've always admired your bracelets...I have a special reason to buying 2...My sister is moving and thought it would be a great going away gift and a loving sister matching bracelets..I also bought myself one.

2 September 2025
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible! Do not buy! Purchased a bracelet, with the larger diamond. Took delivery July 25, it broke August 27. Just about 60 days. No abuse. No hard wear and tear. It just broke. Company has refused to honor the 2 year warranty or 90 day home look. Without even seeing the actual bracelet, they are saying it broke because of wear and tear. The ads say the jewelry will stand up to being in the water. The string the beads were on just broke and beads scattered everywhere because they aren’t knotted. I want to return for a refund. Deeply regret buying this online.

26 August 2025
Unprompted review
Magaljewelry logo

Reply from Magaljewelry

Dear Evelyn,
Let me start by apologizing for the entire negative experience! Magal always endeavors to provide an honorable experience to each customer, and we’re sorry not to make you feel that way! The 14-day mark is put into place for any manufacturing defects or issues related to the production of the jewelry piece. Beyond this time frame, manufacturing defects are not covered and maybe that could be the reason our team has quoted a cost for the repair. We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again! Please email us your order details at info@magaljewelry.com and we’ll be happy to assist you with your concerns.
Sincerely,
Magal Team

Rated 5 out of 5 stars

“I am absolutely in love with this…

“I am absolutely in love with this jewelry piece! The quality is outstanding — it feels both elegant and timeless. The design is even more beautiful in person than I imagined, and the craftsmanship is flawless. It’s comfortable to wear, catches the light perfectly, and I’ve already gotten so many compliments on it. This is a piece I’ll cherish for years to come.”

29 August 2025
Unprompted review
Rated 5 out of 5 stars

I have had a wonderful experience with…

I have had a wonderful experience with your company. I absolutely love the string of love bracelets. I have bought a couple for friends. The one I have for myself needed a new string and I was able to send it in and get a new string. I will definitely be ordering more in the future. Thank you for offering this timeless and daily-wear-friendly piece at accessible pricing.

25 August 2025
Unprompted review
Rated 1 out of 5 stars

I would give them a zero of if I could…

I would give them a zero of if I could . I ordered a family ring necklace and it was not the style I wanted . I wanted free flowing ring as shown on their website. It was attached and does not move . Also within a week it tarnished . The customer service refuses money back guarantee as advertised because it was engraved !!! They have offered store credit but now have quit communication with me .

16 August 2025
Unprompted review
Magaljewelry logo

Reply from Magaljewelry

Dear Gwen,
We truly appreciate you sharing your feedback and want to sincerely apologize for the disappointment you’ve experienced. To clarify, the holding loops on the Family Circle Necklace are welded (to prevent scratching), and this detail is noted on our product page. Because the piece was engraved, it is not eligible for a refund; however, we did offer a store credit as an alternative. Once you confirm, our team will gladly create that credit for you.
Please email us at info@magaljewelry.com
with your order details so we can assist you promptly.
With care,
The Magal Team

Rated 5 out of 5 stars

Abbey and Brittany are such an asset to…

Abbey and Brittany are such an asset to your company!! They are so welcoming, very knowledgeable and made us feel like family!! Honestly, we can’t wait to go back to see them and purchase more amazing jewelry!! I feel the style and quality of the jewelry far exceeds the price!

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Very good quality

The jewelry is very good quality. Also, the customer service is wonderful. We have bought many pieces that we love.
I wear them almost every day
Thanks
Magal

13 November 2024
Unprompted review
Rated 1 out of 5 stars

False claims about timing


I am very upset about how you have handled my order and am requesting to return it and get a full refund, including the expedited shipping that I purchased.

I placed the order on June 27. The website said it takes 5-7 business days to process. On July 8 I asked for an update. I got a very apologetic note from "Lea" (who is not a person) but that didn't change the fact that I NEEDED the necklace before leaving the country. I told Lea that the last possible delivery date was July 14. On July 9 I was told that your were "prioritizing my order." I asked to cancel the order and was told that was not possible because it was already in production.

On July 14 I got a message that "the order was on its way." That was totally unacceptable since we were leaving. Your page provided misleading information about timing. I never would have ordered had I realized that. And I added $13.90 for expedited shipping as an insurance policy. In fact, it arrived in regular priority mail. I don't know when it arrived because our mail was held for 2 weeks while we were away and we just returned.

I paid $128.95 for the necklace and $13.90 for useless expedited shipping. I am requesting a refund of $142.85. Please let me know how to proceed with the return.

Sincerely,

27 June 2025
Unprompted review
Magaljewelry logo

Reply from Magaljewelry

Dear ERS,
We’re truly sorry to hear about your experience and the inconvenience caused with your order. At Magal, we always strive to fulfill orders within the promised timeframe, and we regret that this was not the case for you.
We’d like to review your order closely so we can assist you with the return and refund process right away. Could you kindly share your order details with us at info@magaljewelry.com
? Our team will make sure to look into this case as a priority and provide you with the best resolution.
Sincerely,
Magal Team

Rated 5 out of 5 stars

Because I have a metal allergy I bought a string-of-love

I have a metal allergy, so I don't wear a lot of jewelry. I found this little website that sold a single diamond on a string (string-of-love bracelets) and ordered one on a whim. I LOVED it. I could finally wear jewelry that didn't irritate or scar my skin. Eleven string-of-love bracelets (In various colors and styles) and 2 gemstone bracelets later, they are still the only jewelry that I wear. I have even bought a matching birthstone bracelet for my eldest sister in the five or six years since I first discovered them.

Their customer service is amazing! I have had to get two or three bracelets repaired. One of which broke as the thread frayed, and I know at least one other that I wanted a different color string for. They are always responsive and willing to help however they can. I love this company and their incredibly meaningful line of jewelry.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Love the bracelets!

I have received great customer service - I gave my niece a bracelet and it needed repair. Prompt service and really very helpful. I wear several all the time and I always get compliments!!

21 August 2025
Unprompted review
Rated 3 out of 5 stars

I have bought the constellation…

I have bought the constellation necklace twice and it’s just not very sturdy. The last one just broke in half on one of the constellations without any reason. The prior one got pulled on so that made more sense. I know they updated their warranty to cover that kind of thing but both were before the updates.

21 August 2025
Unprompted review

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