I am now on day 9 past the original expected delivery date. I cannot get anyone from Mafia to refer me to a manager. They keep emailing me telling me the logistics manager is working on it, but nothin... See more
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Mafia Bomma free-wheel hub failed - the support guys sent parts immediately but unfortunately didn’t fix the issue. A second call and dealt with Danny (the manager) - extremely friendly and helpful -... See more
Poor service, sent wrong colour, bike arranged for collection to be told they won't come as arranged. So now we have to wait another day. Bad attitude and to top it off, they won't send the correct... See more
Company replied
Pure shoddy quality bikes, avoid at all costs. Aftersales service is a joke, you'll get no help from them whatsoever. If you want a rusty crappy bike with cheap components then hit their website and... See more
Company details
Written by the company
Formed in 2009 and assembled from a collective crew of passionate and dedicated bike enthusiasts and professional riders, Mafiabikes has been at the pinnacle of BMX innovation ever since. With a non-elitist approach and the motto of ‘kids on bikes’, our aim has always been to ensure exciting up-to-the-minute designs, unrivaled performance and affordable prices that attract and inspire like-minded people to get involved in stunting bikes. Most of the bikes that we sell are focused at entry to mid-level, but we have always offered hi-end aftermarket parts such as frames, handlebars, forks, seats, grips and bikes, for those who want to push their limits a little further
Contact info
United Kingdom
- www.mafiabike.com
2.7
Poor
215 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Ordered my sons bike
Ordered my sons bike ! Neomain for £ 379 , due to my son having his last one stolen from him so this was to replace the stolen one so as you can imagine my son was over the moon when it came ... didn’t last long as they had sent 2 crank arms with no thread in them, rang up about this and they said they will send new ones out .. these came 2 days later only to open the box and find 2 black crank arms in there, ( should have been same colour as bike !!) rang them AGAIN to be told sorry they don’t have any to match the bike :-( put these crank arms on only to find they had sent 2 of the same side crank arm so when my son pedals one of his pedals fall off !! :-( ... son then came to me saying his bike was making a funny noise it was his spokes not tight enough in both wheels! So still hasn’t been able to ride his bike! by this time I’d had enough . Emailed about all these problems and all I got back was not there problem after 1 day of the bike being road !!! Not very good customer services really when you spend nearly 400 pound on a bike and get told tuff basically !! Then took the bike to Halfords to pay to have it fixed and they were disgusted in how loose the spokes were and after I explained my other problems with the bike they said to send the bike straight back and request a replacement or money back! My son is a massive lover of his bike but I will never buy from you again !!!! All you had to do was stop and think there is a lot that has gone wrong on this bike I think we need to do a straight swap for a new one and you would have had a fab review! Ermmmm no we were NOT happy about it at all !!! We were told you had none of the original ones any were couldn’t get them from any were !!! So what were we ment to do use the bike with his feet on the floor ?? And yes you did send a t-shirt out thanks !! Made up for such a balls up of a bike !!! Really starting to wind me up now !! So explain why you sent 2 of the same crank arms ? Let’s hear your excuse for this one ... I suppose we called and I said oh don’t worry about it I’ll just keep getting him to put the peddle back on each time it falls of did I ? ... look there is no excuse for allllll the things gone wrong on this bike ... now your not prepared to put this bike right so stop making excuses up ... sons had his bike weeks now not been able to ride it because of all your mistakes!! Your not prepared to sort the mess out so like I said won’t buy from your selves ever again !!
2 May 2018
Unprompted review
Reply from Mafia Bikes
Hi Kelly,
Thanks for the review.
The same day from receiving word of your first issue, we had replacement on order. As discussed over the phone you were happy to receive the black cranks and we also sent out a free of charge teeshirt and stickers.
We have no correspondence from yourself stating that the incorrect side was sent.
As stated in the terms and conditions, spokes are something that needs to be check by the customer.
"Spokes
When you get your bike, the spokes have not been pre-stressed. Your wheels were built by automated machines and machines can sometimes make minor mistakes, check all your spokes are tight. If any are very loose carefully tighten them. First remove the free play (wobble) from the spoke, then carefully tighten to a similar tension as that of the looser spokes in your wheel. Note: If you over tighten what was a loose spoke it can often cause the wheel to buckle As your wheels bed in, you may find some of the spokes become loose. The best way to deal with a wheels bedding in, is to regularly put a 1/4 turn on each spoke after riding (especially the rear wheel). This will keep them tight & your wheels true (running straight). Once the spokes have passed their bedding in stage (stretching) you should not have to tighten spokes very often. If your wheel is buckled you can true the wheel by finding the bend in the rim & applying tension to the correct spokes to pull the rim back in line. This is a relatively skilled procedure & we recommend that you at least follow some of the tutorial videos on youtube: search ‘true bicycle wheel’ "
Thanks again for the review anyway.
Kindest Regards
mafiabike
Bad quality, great service
The bikes are bad I break a part every month, my friend bought a bike to another company and he never had broke parts and another my friend also bought my same bike and his bike usually breaks parts, I would not suggest to buy theese bikes, there are cheap but you need to replace new parts and it costs more than buy a good bike. However the customer service is great.
2 May 2018
Unprompted review
Reply from Mafia Bikes
Hi there,
Thanks for the message and sorry to hear about your issues.
Have you filled in our warranty form or got in contact with us for any of these issues?
Kindest Regards
mafiabike
Reply from Mafia Bikes
Hi Joanna,
Thank you very much for the review.
:)
Kindest Regards
mafiabike
High quality product which was a huge…
High quality product which was a huge hit with my 13yr old son x the product arrived well packaged and the delivery was within a couple of days. would recommend this company for anyone after a BMX
1 May 2018
Unprompted review
Reply from Mafia Bikes
Thanks for the lovely review.
If you have any questions please feel free to give us a message.
:)
Kindest Regards
mafiabike
Cracking sturdy bike
Cracking sturdy bike. Very well made. Looks stunning.
1 May 2018
Unprompted review
Reply from Mafia Bikes
Thanks for that Christopher.
Please send us a message if you have any questions.
:)
Kindest regards
mafiabike
Good service good bike
1 May 2018
Unprompted review
very happy with my bmx fast delivery
1 May 2018
Unprompted review
Reply from Mafia Bikes
Hi Dean,
Thank you very much for reviewing us.
Kindest Regards
mafiabike
Excellent service
Excellent service. Second bike we have had from Mafia Bikes, thrilled with exceedingly prompt arrival of both
30 April 2018
Unprompted review
Reply from Mafia Bikes
Hi Judy,
Thanks for the kind words, it means a lot to us.
Please feel free to contact us anytime.
Kindest Regards
mafiabike
Looks great however stem bolts and…
Looks great however stem bolts and brake bolts where very tight this can be seen as a good thing but I’m a brakeless rider and I decided to try to take the brakes of but couldn’t due to how tight the bolts where overall such a great bike and is light weight.
30 April 2018
Unprompted review
Reply from Mafia Bikes
Hi Joe,
Thanks for the review and glad to hear you like it.
Have you tried using a decent length allen key on it? it may just require a bit of additional leverage.
I would pop in to your local bike shop if you do feel a little unsure doing this though.
:)
Kindest Regards
mafiabike
Swift delivery
Easy to use website, swift delivery and option to use PayPal credit to spread the cost was a real bonus!
30 April 2018
Unprompted review
Reply from Mafia Bikes
Thanks for the review.
Please feel free to contact us any time.
:)
Kindest Regards
mafiabike
Excellent product
Excellent product. Speedy delivery. Great service overall
30 April 2018
Unprompted review
Reply from Mafia Bikes
Thanks for the kind words.
Please send us a message if we can help with anything else.
:)
Kindest Regards
mafiabike
Excellent service
Excellent service! Got 1 Happy Son😊Loves his new bike👍
30 April 2018
Unprompted review
Reply from Mafia Bikes
Glad to hear he loves the bike.
Please don't hesitate to contact us anytime.
:)
Kindest Regards
mafiabike
Excellent bike
30 April 2018
Unprompted review
Reply from Mafia Bikes
Thanks for the kind words.
:)
Kindest Regards
mafiabike
Had the bike a month and already having…
Had the bike a month and already having problems. The stockist hasn't honoured the warranty as I didn't get it checked by another bike shop within a week of receiving it. Total rip off and non existent customer service.
30 April 2018
Unprompted review
Reply from Mafia Bikes
Hi there,
Thanks for the review.
As it states in our terms and conditions which you have to agree to in order to purchase with us, a PRI check must be carried out by a qualified bicycle shop, this will then qualify you for the warranty.
Im sorry that you feel we have not honored our warranty, i can assure you that for genuine warranty issues we will cover parts no problem.
Please send us an email if you have any questions at all as we would really like to help you out.
Kindest Regards
mafiabike
Very happy with the product and…
Very happy with the product and service. Bike came quickly and reasonably priced.
Only thing is sort the material the brake pads are made out of as when wet they squeak very loudly and no matter what you do you can’t get rid of it. My sons friends have the same issue. I’ve had to replace with different ones which now don’t squeak.
30 April 2018
Unprompted review
Reply from Mafia Bikes
Hi James,
Thanks for the review.
I know you said you have since bought new pads however just incase the noise occurs again try searching for "toeing in brake pads" look for some how to videos and this should help with brake noise.
KIndest Regards
mafiabike
This was a birthday gift for my…
This was a birthday gift for my granddaughter. She loves it. There was one issue though when ordered we asked for white walled tyres but the bike actually came with black. Apart from that the bike is good and my granddaughter very happy. Thank you
30 April 2018
Unprompted review
Reply from Mafia Bikes
Thank you very much for the review.
You can get new tyres for these so please get in contact with us and we can help you with this.
Kindest Regards
mafiabike
They do what they say on the tin!
30 April 2018
Unprompted review
Reply from Mafia Bikes
Hi there,
Thanks for that.
Please send us a message if we can be of assistance.
:)
Kindest Regards
mafiabike
Reply from Mafia Bikes
Hi Shay,
Thank you very much for this.
Kindest Regards
mafiabike
Reply from Mafia Bikes
Thanks for the kind words.
Please feel free to message us anytime.
:)
Kindest Regards
mafiabike
Unhappy with purchase would not buy a…
Unhappy with purchase would not buy a mafia bike again
30 April 2018
Unprompted review
Reply from Mafia Bikes
Hi Faye,
Thanks for the review.
Have you tried to contact us previously to see if we could help you out? Unfortunately i cant seem to find any previous messages from you requesting assistance.
If you would like to contact us please send us an email and we will gladly offer assistance.
KIndest Regards
mafiabike
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