Macro Packaging Reviews 

Always used for materials and it’s never been a hassle or a long wait. Always friendly and will use again

I have been using this company for more than 2 years now and I had never an issue. I dont buy from anywhere else and love the pricing and the quality I get

We recently found ourselves in a tight spot when our previous supplier fell short on delivering enough cartons, and unfortunately, they couldn’t accommodate our urgent need for more.

That’s when Macro Packaging stepped in and truly saved the day. Not only did they promptly respond to our crisis by delivering replacement cartons at the last minute, but they also offered a superior quality product at a better price.

Their efficiency and willingness to go the extra mile ensured that we didn't lose any sales.

We're thoroughly impressed with their exceptional service and high-quality product, and we've decided to switch to using Macro Packaging for our future needs. A big thank you to the Macro team for their outstanding support!

Ordered from Macro many times, cardboard boxes and bubble wrap are good quality and the delivery is extremely fast 10/10.

Great service, and always friendly

Ordered from here before and had to return to purchase more boxes. Picking up the order was fast and efficient with the help with staff members on site. James was extremely helpful assisting with my order. Recommend to anyone who require packaging for their online needs.

Great company, very helpful, easy website and fast delivery!

Great product at great prices, telephone call answered quickly and very helpful, shall use again

I wish I hadn't ordered especially as the most recent review explains exactly the problem I'm now having.

The description of the size on the website is not clear, in fact i would say it is misleading and inaccurate. I now have 250 bags that are too small. I read the reviews before I ordered and was very careful to buy the right size.

I spoke to customer services (I use that description loosely) We realised the issue quite quickly, however, apparently this is my issue and they've been selling bags like this for 25yrs without a problem!! I would like to have exchanged the bags but they refused to pay for the return.

To further exacerbate the issue the representative kept asking me to read out to him what it said on the website.......

When I asked him how to progress this he originally said I needed to raise a return but wouldn't tell me how to do this. Eventually he said just send it to our address - having read other reviews I wasn't willing to send something ad-hoc as my guess is the parcel will not be received by them.

I have raised a issue with PayPal. I deliberately used paypal so i would have some security and I'm glad i did

Avoid. Customer service doesn't exist, in fact, the customer is an idiot

Poor customer service. Ignored emails. Finally answered phone. Paper bags sent were different size from those ordered. Measurements on website are incorrect but Customer Service person said that there was a different way of measuring bags - no, just not the size described. Offered refund but I'd need to pay for postage.

Exceptional quality boxes from Macro Packaging have transformed our packaging experience; their durability, affordability, and fantastic customer service make them the ultimate choice for all our shipping needs.

My first order with this company. I called first with a few questions, and spoke to a super helpful chap called Chris.
My order was delivered the following day AND all boxes had been wrapped for protection, so no damage to them. I have used other companies in the past and at least half of the pack could not be used.
A very delighted customer. Thank you for such excellent customer service.

Boxes arrived damaged - the response I received was rude and unhelpful. Terrible service and goods.

Extremely well priced, reliable service and express delivery - years of happy custom.

Awful company. Awful customer service. Paid for 2 day delivery. They failed to do this. Wanted a signature for a £2.80 item. Poor business sense. According to Customer service they have lots of problems.
Avoid.

I needed some packaging urgently for a house move. I ordered them in the early hours of Friday morning and it was with me just after lunch on Saturday.

Great range of products, reasonably priced and lightning quick delivery.

Good prices, good quality boxes and always arrives on time. Will continue to use for all my packaging needs. Thank you for the good service A+.

There was a problem with the couriers. It was sorted very satisfactorily, thank you for your help and trustworthiness.

I ordered 100 boxes and they showed as being delivered the next day whilst no one was home to accept them. Macro Packaging eventually confirmed who the courier was and the delivery photo clearly showed that the boxes were doorstepped in full view, with no attempt made to leave them safe. Although this was not Macro Packaging's fault, when the issue was raised to them, the Customer Service was none existent telling me to take it up with the courier. Despite knowing that the courier would only communicate with Macro Packaging, being the sender, they refused to contact them to resolve the problem. After receiving several unhelpful emails from Macro Packaging, I was left out of pocket and without the boxes I ordered. They are happy to take your money but don't care at all about the customer. Don't expect any help from this company when things go wrong.