MAC Reviews 33

My order number is # 3853896004. The customer service said that I was applying for a refund, but I have not responded to my email for five days. I send emails every day, why can't I see no reply? What should I do now that my express package has arrived? I used to like Macs, but now I am really disappointed, maybe this is the shop bully. What can I say about fundamental inaction, disobedience, and indifference to customers? Hope they can see the refund as soon as possible!

Excellent customer service both online when my Online order didn’t arrive and in the Manchester Selfridges Store when I needed to exchange.

Love them amazing products.

Yesterday evening I went into the MAC concession House Of Fraser Croydon store to get a repeated purchase of the Pro Longwear Concealer. When approaching the staff for help I was coldly greeted by a member of staff which made me feel extremely unwelcome to the store. As a returning customer for years this wasn’t the usual reception I have received previously. The lady picked out a concealer that was too dark for my skin, I then asked if I could have a lighter shade as I couldn’t remember the shade I had gotten previously. When I tried to engage in conversation, again, I was pretty much ignored. Anyway, the lady applied another colour onto my skin which was better. However, I was made to feel incredibly rushed to leave the floor when I said the concealer was better and left with what I believed to be the lighter shade. This morning when applying my concealer the colour was not only darker than my usual concealer and the colour tried on, it was darker than the whole complexion of my face. Therefore, I wasn’t even provided with the concealer that was tested.



I feel incredibly let down by the MAC as a returning customer for years, when previously I have always been presented with outstanding customer service as well as exiting the store feeling pleased with not only the product but the customer service. However, today I feel completely dissatisfied with the whole experience. Not only that, but out of pocket with a product that I cannot use again.

How can this issue be resolved?

The products were packed very well with bubble wrappers. And the price is quite low. Delivery was very fast.

I wanted to replace some makeup but needed a little advice, went on line and chatted with a very informative team member who advised me wisely so thankyou.

Have never been let down by their service nor their makeup.

Really happy with the company products and its service. Keep up the good work, customer for life!!

Bought my wife Mac makeup for her birthday. The online customer service chat is very helpful as I was guided in the right direction the products came first class and I found the whole experience very easy and simple.
One very happy wife.
Would recommend Mac on line to anyone.

I love this site and The articles

Well, I gave them 5 stars because I think their website is just awesome. I love it, it is so user friendly and it looks great! The artistry section is absolutely my most favourite part of their website. Love you guys!!

From a total tech disaster to a trust master.
Your genius bar and 1:1 training has made a big difference to my life.
I've just been promoted and I no longer think I can't do that as my fear has gone.
I just get on with it and it's always easier than I thought.