The ordering process was a bit bumpy because my order did not arrive after a month, without any explanation. Once I pointed out the problem, it was dealt with immediately. Marcus took care of everyt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Part of my order was cancelled without advising me, meaning I paid full delivery for one small item. I was really annoyed so contacted customer service. I promptly received a solution with a discount... See more
Company replied
Love the product, also love getting a bargain. When sale came up I jumped on it. Fast prompt delivery and great prices. Unfortunately great service can't be said for the carrier who left my parcel ou... See more
Company replied
For an order of three shirts I received only two, the last one wasn't sent. I have send a message to the customer service and got an answer within an hour. They investigated what went wrong and it see... See more
Company replied
Company details
Written by the company
Quality menswear since 1874.
Contact info
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was fine with communication…
Everything was fine with communication with the seller. The problem is the shipping once it arrives in Portugal.
9 February 2026
Unprompted review
Reply from Lyle & Scott
Hello Rui,
Thank you very much for taking the time to leave your review and for your honest feedback. We’re really pleased to hear that you were happy with the communication from our team throughout your order.
We’re sorry to learn that your experience was impacted by the shipping process once the parcel arrived in Portugal. We understand how frustrating this can be, especially when everything else has gone smoothly. While local delivery is handled by our courier partners in the destination country, we absolutely take your experience seriously and will use your feedback to review this with them.
If there were any specific issues with the delivery, please do not hesitate to reach out to us directly so we can look into this further and see how we can help.
Thank you again for your feedback and for supporting Lyle & Scott.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello Roel,
Thank you very much for taking the time to leave your 5-star review. We are pleased to hear that you had a positive experience with our aftersales support when you needed assistance.
Providing reliable and responsive service, especially when resolving an issue, is extremely important to us. It’s great to know that our team was able to support you when it mattered most.
Thank you again for your feedback and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
The customer service was exceptional
The customer service was exceptional. My gilet was out of warranty but they still went over and beyond and provided me with a brand new gilet even though I was happy to pay for my garment to be repaired. Micheal was happy to help from start to finish.
Restored my belief in Customer Service companies.
Big thanks to Lyle & Scott.
11 February 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for taking the time to leave your wonderful 5-star review. We are absolutely delighted to hear that you found our customer service to be exceptional.
Although your gilet was out of warranty, we are so pleased that we were able to provide a positive resolution for you, and that Micheal supported you every step of the way. Going above and beyond for our customers is something we truly strive for, so it is fantastic to know this helped restore your belief in customer service.
We will be sure to pass your kind words on to Micheal and the wider team.
Thank you again for your generous feedback and for your continued support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
So helpful
So helpful
Solved all my problems and then followed up to make sure I was happy
9 February 2026
Unprompted review
Reply from Lyle & Scott
Hello Stephen,
Thank you very much for taking the time to leave your 5-star review. We are delighted to hear that our team was so helpful, resolved all of your concerns, and followed up to ensure you were completely satisfied.
Providing attentive, thorough, and personable customer service is extremely important to us, so it is wonderful to know that this was reflected in your experience. Your feedback truly means a lot to our team.
Thank you again for your kind words and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Superb service from Lyle & Scot
Superb service from Lyle & Scot, the clothing is second to none!
11 February 2026
Unprompted review
Reply from Lyle & Scott
Hello Stephen,
Thank you very much for taking the time to leave your 5-star review. We are thrilled to hear that you received superb service and that you feel our clothing is second to none.
Providing high-quality products alongside excellent customer service is extremely important to us, so it is fantastic to know that your experience reflected this. Your kind feedback truly means a lot to our entire team.
Thank you again for your comments and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
fantastic fast and helpful response
fantastic fast and helpful response. order arrived quickly and the clothes were perfect
9 February 2026
Unprompted review
Reply from Lyle & Scott
Hello Magnus,
Thank you very much for taking the time to leave such a great review. We are delighted to hear that you received a fast and helpful response, and that your order arrived quickly.
It is wonderful to know that the clothes were perfect for you. We always aim to provide a smooth and enjoyable experience from start to finish, so your feedback is truly appreciated.
Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Reply from Lyle & Scott
Hello!
Thank you very much for taking the time to leave your review. We are delighted to hear that you found our service excellent, quick and reliable.
Providing prompt and dependable support is extremely important to us, so your kind feedback is greatly appreciated by the whole team.
Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Great customer service
Great customer service, fast response and no problems with my return after an initial failed return.
11 February 2026
Unprompted review
Reply from Lyle & Scott
Hello Tobias,
Thank you very much for taking the time to leave your review. We are delighted to hear that you received a fast response and that your return was resolved smoothly after the initial issue.
While we are sorry there was a hiccup with the first return attempt, we are pleased that our team was able to put things right for you without any further problems. Providing straightforward and reliable support is very important to us.
Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Excellent customer service
Parcel was lost in transit at Royal Mail Chester depot. Was issued replacement immediately. Excellent customer service from start to finish. Very impressed especially as companies with good customer service seem to be few and far between these days. Clothes ordered good quality and a good fit. Will be ordering again and recommending to friends/family.
11 February 2026
Unprompted review
Reply from Lyle & Scott
Hello Gwyn,
Thank you very much for taking the time to leave such a detailed and thoughtful review. We are sorry that your original parcel was lost in transit, but we are pleased that we were able to arrange a replacement for you quickly.
It is fantastic to hear that you found our customer service excellent from start to finish. We truly believe that supportive and responsive service should be the standard, so your comments mean a great deal to us.
We are also delighted that you are happy with the quality and fit of your items. Knowing that you plan to order again and recommend us to your friends and family is the highest compliment we could receive.
Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Top tier in terms of customer service
Top tier in terms of customer service. No quibble returns and refunds. Always fantastic offers for members exclusive. Definitely recommend
9 February 2026
Unprompted review
Reply from Lyle & Scott
Hello Mic,
Thank you very much for taking the time to leave such a fantastic review. We are delighted to hear that you consider our customer service to be top tier and that you have had a positive experience with our returns and refund process.
We are also pleased that you are enjoying our exclusive offers. We always aim to provide real value alongside a smooth and straightforward shopping experience.
Thank you again for your recommendation and for your continued support of Lyle and Scott. If you ever need any assistance, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Great quality sweatshirt
Great quality sweatshirt, even better service. Thanks Tracey
10 February 2026
Unprompted review
Reply from Lyle & Scott
Hello Nick,
Thank you very much for taking the time to leave such a great review. We are delighted to hear that you are pleased with the quality of your sweatshirt and that you received excellent service to match.
Tracey will be especially happy to read your kind words. We will be sure to pass your feedback on to her and the wider team.
Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Reply from Lyle & Scott
Hello Brain,
Thank you very much for taking the time to leave such a fantastic review. We are absolutely delighted to hear that you found our customer service team to be proactive and caring.
Providing attentive and supportive service is extremely important to us, so it is wonderful to know that this stood out in your experience. Your kind comments mean a great deal to the whole team.
Thank you again for your support of Lyle and Scott. We truly appreciate it. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Excellent service
Had some initial difficulty with the order but this was handled and resolved quickly by Marcus in a very professional and respectful manner. Thank you.
22 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Geoff,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and are concerned by what you’ve described. This is certainly not the standard of service we aim to provide, and we understand how upsetting this situation must have been.
We take feedback like this extremely seriously and would like the opportunity to look into what happened and address your concerns properly. We have taken a look into the ticket we have on the system where we can see you have not responded for 6 days, I can see Micheal was asking for images of the Cap you received to get a replacement sent out to you. Our Customer service manager will be in touch today to restore your faith in the brand.
Thank you for bringing this to our attention. We appreciate your honesty and regret that your experience has left you feeling this way.
Kind regards,
Customer Support, Lyle and Scott
Issue with order, promptly resolved.
I had an issue with an order I had placed and so contacted customer services.
Tracey was no end of help in getting matters resolved.
In a modern world where most things are automated, it was most helpful to be dealing with a human being at the other end .
Well done on your fab customer service Lyle and Scott
22 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Wayne,
Thank you very much for taking the time to leave your review. We are sorry to hear that you experienced an issue with your order, but we are delighted that Tracey was able to help get everything resolved for you.
Providing personal and approachable customer service is extremely important to us, so it is great to hear that speaking with a real person made a positive difference to your experience. We will be sure to pass your kind feedback on to Tracey and the wider team.
Thank you again for your comments and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
I have bought a whole range of Lyle and…
I have bought a whole range of Lyle and Scott’s products and I find them excellent - both in terms of styling and quality.
But what has been outstanding is there customer care.
I misjudged my sizing (my legs aren’t as long as I thought!) and the exchange and reordering was really easy and quick.
I needed to speak to someone in their team a few times (i had bought a few items!) they were easy to reach by phone and charming and super helpful every time.
Brilliant company.
Thanks.
PS I’m just a normal bloke - not an Influencer.😀
3 February 2026
Unprompted review
Reply from Lyle & Scott
Hello Lewis,
Thank you so much for taking the time to share such a detailed and thoughtful review. We are really pleased to hear that you have been enjoying the style and quality of our products and even more so that our customer care stood out to you.
It is great to know that the exchange process was quick and easy, and that our team were easy to reach, friendly, and helpful when you needed support. We will be sure to pass on your kind words to the team. They will really appreciate it.
Thank you again for your trust in Lyle & Scott. If there is ever anything you need in the future, we are always happy to help.
Kind regards,
Customer Support, Lyle & Scott
I have had considerable difficulty…
I have had considerable difficulty unsubscribing from this site. I hope that it has worked this time.
6 February 2026
Unprompted review
Reply from Lyle & Scott
Hello David,
Thank you for taking the time to leave your review. We are sorry to hear about the difficulty you have experienced when trying to unsubscribe, and we understand how frustrating this can be.
This is certainly not the experience we want for our customers. If you are still having any issues, we would be more than happy to look into this for you and ensure everything is resolved correctly. Please feel free to contact our customer support team directly so we can assist you further.
Thank you for bringing this to our attention.
Kind regards,
Customer Support, Lyle and Scott
Hurrah!
À superb customer service agent named Micheal went above and beyond to try and help but alas it was not to be and the item was not in stock - still, it was exemplary service - well done!
4 February 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for taking the time to leave such a positive review. While we’re sorry that the item you were looking for was unfortunately not available, we’re delighted to hear that Micheal went above and beyond to try and help you.
Providing exemplary, customer-focused service is extremely important to us, so it’s wonderful to receive your kind feedback and recognition of Micheal’s efforts.
Thank you again for your understanding and for sharing your experience. If there’s anything we can assist with in the future, please don’t hesitate to get in touch.
Kind regards,
Customer Support, Lyle & Scott
Very nice attention to the costumer!
Very nice attention to the costumer!
You were very helpfull with the issues and the process was very fast and professional. Thank you very much!
3 February 2026
Unprompted review
Reply from Lyle & Scott
Hello Marc,
Thank you very much for your 5-star review and for your kind feedback. We’re delighted to hear that you found the service helpful, fast, and professional.
Providing attentive, customer-focused support is extremely important to us, so it’s great to know you were happy with how the issue was handled.
Thank you again for taking the time to share your experience. If you need any further assistance in the future, please do not hesitate to get back in touch.
Kind regards,
Customer Support, Lyle & Scott
Absolutely blown away by the quality of service
I initially ordered a jumper, which was on sale. Paid for it and an email arrived to say it was on its way. However, an email the following day arrived, stating the jumper was out of stock.
I was disappointed, but these things happen.
Them Tracey from L&S contacted me via email, explaining that their IT team were looking into how this could have possibly happened.
To my surprise, Tracey contacted me further to explain the error was theirs, and although the jumper I wanted wasn't in the sale, they'd honour the sale price AND pay for shipping.
A absolute gem of an example of world-class customer service.
2 February 2026
Unprompted review
Reply from Lyle & Scott
Hello Simon,
Thank you very much for your 5-star review and for taking the time to share your experience. While we’re sorry for the initial disappointment caused by the stock error, we’re delighted to hear that Tracey was able to explain the situation clearly, take ownership of the issue, and ensure it was resolved fairly for you.
Providing transparent, customer-focused support is extremely important to us, so it’s wonderful to know our team was able to turn this around and leave you feeling valued.
Thank you again for your understanding and kind feedback. We’re really pleased you were happy with the outcome, and if you need anything in the future, please do not hesitate to get back in touch.
Kind regards,
Customer Support, Lyle & Scott
The customer service advisor Marcus was…
The customer service advisor Marcus was excellent, he was very prompt replying to messages and very informative.
5 February 2026
Unprompted review
Reply from Lyle & Scott
Hello Joanne,
Thank you very much for your 5-star review and for sharing your experience. We’re delighted to hear that Marcus was excellent, responding promptly and providing clear, informative support.
Providing fair, transparent, and customer-focused service is extremely important to us, so it’s wonderful to know Marcus delivered this for you.
Thank you again for your kind feedback. We’re really pleased you were happy with the service, and if you need anything in the future, please do not hesitate to get back in touch.
Kind regards,
Customer Support, Lyle & Scott
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