For an order of three shirts I received only two, the last one wasn't sent. I have send a message to the customer service and got an answer within an hour. They investigated what went wrong and it see... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer service today from the Lyle and Scott team with emails resolving my inquiry over a parcel I had problems sending it back because I think I’d messed up doing the return details. They... See more
Company replied
Love the product, also love getting a bargain. When sale came up I jumped on it. Fast prompt delivery and great prices. Unfortunately great service can't be said for the carrier who left my parcel ou... See more
Company replied
This is not my first time of writing a review for Lyle and Scott. And my views haven't changed since. Love the brand and love getting a bargain whilst they have sales. Items wear well and don't disc... See more
Company replied
Company details
Written by the company
Quality menswear since 1874.
Contact info
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I needed help with my order and I…
I needed help with my order and I received quick , efficient service that resolved my issue, great service- definitely recommend L&S
1 May 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for your fantastic 5 star review.
We’re really pleased to hear that you received quick and efficient support when you needed help with your order, and that your issue was resolved smoothly. It’s great to know you’d recommend us as well, that means a lot.
We truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support
Lyle & Scott
Amazing service from Tracy at customer…
Amazing service from Tracy at customer service.
Helped us alm the way
28 April 2026
Unprompted review
Reply from Lyle & Scott
Hello Gary,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you received such amazing service from Tracey. It’s great to know that she was able to support you every step of the way and provide a helpful and positive experience.
I will be sure to pass your kind comments on to Tracey, as recognition like this means a great deal.
Thank you again for taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Excellent customer support
I contacted customer support since my order was lost on Its way to me. They placed a replacement order with express delivery that arrived the day after I filed the complain. Excellent support !!
21 April 2026
Unprompted review
Reply from Lyle & Scott
Hello Micke,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that our team was able to support you quickly after your order was lost and arrange a replacement with express delivery. It’s great to know that everything was resolved promptly and to your satisfaction.
Providing efficient and reliable support is something we always aim for, so your feedback means a great deal to us.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
The customer service was second to…
The customer service was second to none. What customer service used to be like and I'm glad I found it again. Problems with ordering and customer service emailed and then telephoned to sort out the issue. I felt appreciated and certainly would purchase from Lyle & Scott again.
17 April 2026
Unprompted review
Reply from Lyle & Scott
Hello Joyce,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We’re absolutely delighted to hear that you had such a positive experience with our customer service team. It’s especially great to know that your issue was handled both promptly and personally, and that you felt genuinely supported throughout.
Your comments about the level of service really mean a lot to us, as we always aim to provide the kind of care and attention that makes our customers feel valued.
Thank you again for your kind words and for choosing Lyle & Scott, we look forward to welcoming you back again.
Kind regards,
Customer Support
Lyle & Scott
The support team is very attentive and...
The support team is very attentive and ready to help.
14 April 2026
Unprompted review
Reply from Lyle & Scott
Hello Eñaut,
Thank you very much for your fantastic 5 star review.
We’re really pleased to hear that you found our support team attentive and ready to assist. Providing responsive and helpful service is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
lyle scott is the best for delivery e…
lyle scott is the best for delivery e for help online..alex
14 April 2026
Unprompted review
Reply from Lyle & Scott
Hello Alex,
Thank you very much for your fantastic 5 star review.
We’re so pleased to hear that you’ve had a great experience with both our delivery service and online support. It’s wonderful to know that our team was able to help you effectively and that everything met your expectations.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
I’ve already answered quite an…
I’ve already answered quite an extensive survey!
9 April 2026
Unprompted review
Reply from Lyle & Scott
Hello Colin,
Thank you for taking the time to leave us a 4 star review.
We appreciate you already completing a detailed survey and sharing your feedback with us, it really does help us to improve our service and overall experience.
If there’s anything further you’d like to share, we’re always happy to hear from you.
Thank you again for your time and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Unlimited sale, but all the articles are available but out of stock
Order confirmed and 1 minute later cancelled because the items are out of stock. But the next day new order and also cancelled
4 April 2026
Unprompted review
Reply from Lyle & Scott
Hello Chantal,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the confusion caused regarding your order cancellations. We completely understand how frustrating this must have been, especially when your order was confirmed and then cancelled shortly after.
Please note that your order was cancelled as it was flagged by our system due to a potential fraud risk. These checks are in place to help protect both our customers and the business, however we appreciate that this may not have been clearly communicated at the time.
Our Customer Support team would be more than happy to guide you through the next steps to resolve this and help you place your order successfully. Please contact us so we can assist you further.
Kind regards,
Customer Support
Lyle & Scott
GREAT CUSTOMER SUPPORT
Had a problem with courier, they supported me perfectly! Goods are high quality ans very nice looking!
1 April 2026
Unprompted review
Reply from Lyle & Scott
Hello Francesco,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that our team was able to support you effectively when you experienced an issue with the courier. It’s great to know everything was handled smoothly and to your satisfaction.
We’re also really pleased to hear that you’re happy with the quality and look of your items, that means a lot to us.
Thank you for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Very quick response to query
Very quick response to query. They couldn’t resolve it but I understand the reasons why. Quite impressive AI response.
7 April 2026
Unprompted review
Reply from Lyle & Scott
Hello Ian,
Thank you for taking the time to leave us a 4 star review.
We’re pleased to hear that you received a quick response to your query and that you found the explanation helpful, even though we weren’t able to provide the outcome you were hoping for on this occasion.
We appreciate your understanding and your kind comments regarding the service provided.
Thank you again for your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
The package was not delivered
The package was not delivered, after contacting post.nl I was told to raise the issue to the sender directly. Response was quick and helpful. The issue was resolved straight away and I received my package. Extremely pleased with the customer service.
30 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Ste,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that, although there was an issue with the delivery, our team was able to respond quickly and resolve the situation for you. It’s great to know that you were kept supported throughout and that your parcel was successfully received in the end.
We’re especially pleased to hear how satisfied you were with the customer service provided.
Thank you for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Recent warranty claim
I recently had to make a warranty claim for an item I purchased online, and I was incredibly impressed by the customer service. I received quick responses, and the issue was resolved promptly. Even when there was a problem with the replacement item, I continued to be treated with great care and professionalism. It truly feels safe to shop online from a company that offers that kind of support and service.
30 March 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We’re delighted to hear that you had such a positive experience with your recent warranty claim. It’s great to know that our team provided quick responses and handled everything promptly, even when there were further issues along the way.
Providing reliable and supportive service throughout the entire process is very important to us, so it’s especially rewarding to hear that you felt confident and reassured when shopping with us.
We truly appreciate your kind feedback and your continued trust in Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
The quick respons was very good
The quick respons was very good, but the fact that you could not deliver what I hoped for was not son god.
26 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Hans,
Thank you for taking the time to leave us a 4 star review.
We’re pleased to hear that you were happy with the speed of our response. However, we’re sorry that we were unable to provide the outcome you were hoping for on this occasion.
We understand how disappointing that can be, and we truly appreciate your understanding. Your feedback is important to us and will be shared with the relevant team as we continue to improve our service.
Thank you again for your honest feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Fabulous service
Fabulous service - no trouble at all in resolving an issue where the goods were faulty. Micheal was fantastic.
25 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Friend of Ted,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We’re delighted to hear that your issue was resolved smoothly and without any trouble, especially in relation to the faulty item. It’s great to know that Micheal provided such fantastic support throughout the process.
I will be sure to pass on your kind comments to Micheal, as feedback like this is always greatly appreciated.
Thank you again for sharing your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Everything was fine
From very beginning to end, my problem has been solved very efficiently and professionel.
18 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Kadir,
Thank you for taking the time to leave us a fantastic 5 star review.
We’re very pleased to hear that your experience with us was smooth from start to finish and that your issue was handled efficiently and professionally. Providing a seamless and supportive service is always our goal, so it’s great to know this was reflected in your experience.
We truly appreciate your feedback and your support.
Kind regards,
Customer Support
Lyle & Scott
Top service
Very fast responses, very nice treatment and finally very successful solved!
18 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Natàlia,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you experienced such a high level of service from our team. It’s great to know that you received quick responses, were treated with care, and that your query was successfully resolved.
We truly appreciate you taking the time to share your experience with us.
Kind regards,
Customer Support
Lyle & Scott
Reply from Lyle & Scott
Hello Kim,
Thank you for your wonderful 5 star review.
We’re so pleased to hear that you found our team helpful and informative during your experience with us. Providing clear and useful support is something we always aim for, so it’s great to know we met your expectations.
We really appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Exzellent Customer Service
Exzellent Customer Service
Questions were anderes promptly And the Problem was resolutes qickly
DHL lost the Package and I received a replacement quickly
Many thanks to Michael from the Customer service
4 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Luca,
Thank you very much for your fantastic 5 star review.
We are delighted to hear that you had such a positive experience with our Customer Service team. It’s great to know that your questions were answered promptly and that your issue was resolved quickly, especially following the difficulty with the lost parcel.
We’re particularly pleased to hear that Michael was able to assist you and ensure a replacement was arranged without delay. I will be sure to pass your kind comments on to him, as recognition like this means a great deal.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Good customer service team
Good customer service team, very quick responses
16 March 2026
Unprompted review
Reply from Lyle & Scott
Hello Deepan,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you had a positive experience with our customer service team and that you found our responses to be quick and efficient. Providing timely and helpful support is something we always aim for, so it’s great to know this was reflected in your experience.
Thank you for taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Reply from Lyle & Scott
Hello Nico,
Thank you for your excellent 5 star review.
We’re really pleased to hear that you had a great experience with our customer service team. Delivering a high standard of support is something we always strive for, so it’s lovely to know this came across.
We appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
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