The ordering process was a bit bumpy because my order did not arrive after a month, without any explanation. Once I pointed out the problem, it was dealt with immediately. Marcus took care of everyt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Part of my order was cancelled without advising me, meaning I paid full delivery for one small item. I was really annoyed so contacted customer service. I promptly received a solution with a discount... See more
Company replied
Love the product, also love getting a bargain. When sale came up I jumped on it. Fast prompt delivery and great prices. Unfortunately great service can't be said for the carrier who left my parcel ou... See more
Company replied
For an order of three shirts I received only two, the last one wasn't sent. I have send a message to the customer service and got an answer within an hour. They investigated what went wrong and it see... See more
Company replied
Company details
Written by the company
Quality menswear since 1874.
Contact info
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lyle & Scott
Hello Lucía,
Thank you for taking the time to leave a review. We’re delighted to hear that you had a great experience and that everything was perfect.
Your kind feedback is truly appreciated, and we look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Very efficient technical support.
I contacted technical support after a delay in shipping and lack of tracking information. They answered my questions at any time and were concerned about the arrival of the shipment.
9 January 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave a review. We’re pleased to hear that our Customer Support team were able to respond quickly and helpfully regarding the shipping delay and tracking information.
It’s great to know that they were attentive and supportive throughout, and that you felt reassured about the arrival of your shipment. We truly appreciate your feedback and are glad we could assist you.
Kind regards,
Customer Support, Lyle & Scott
Easy to follow and simple to return.
11 January 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave a review. We’re pleased to hear that you found the return process easy to follow and simple to complete.
Your feedback is truly appreciated, and we’re glad we could make things straightforward for you. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Fantastic customer service from Tracey…
Fantastic customer service from Tracey in the Customer Care department. After a pair of joggers developed a fault with some stitching, the website was showing out of stock, but after a quick call with Tracey she was able to source a replacment pair from the warehouse and was shipped out the next day. 5/5
27 December 2025
Unprompted review
Reply from Lyle & Scott
Hello Daniel,
Thank you for taking the time to leave a review. We’re pleased to hear that you received a quick response and that your issue was resolved efficiently.
Your feedback is truly appreciated, and we’re glad we could help. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Efficiente problem resolution
Quick response and efficient problem resolution
7 January 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave a review. We’re pleased to hear that you received a quick response and that your issue was resolved efficiently.
Your feedback is truly appreciated, and we’re glad we could help. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
The service was really efficient and I…
The service was really efficient and I am really happy with the outcome.
Thank you
30 December 2025
Unprompted review
Reply from Lyle & Scott
Hello Jennifer,
Thank you for taking the time to leave a review. We’re delighted to hear that you found our service efficient and that you’re happy with the outcome.
Your kind feedback is truly appreciated, and we’re grateful for your support. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Customer Support, Lyle & Scott
Excellent customer service
Excellent customer service. Required exchange of items for a different size. Process was easy and quick. Received exchange in under 3 days. Original item was als delivered in 3 days.
7 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Paul,
Thank you for taking the time to leave a review. We’re delighted to hear that you found our customer service excellent and that the exchange process was easy and quick.
It’s great to know that your items were delivered promptly, with both the original order and the exchange arriving within three days. We truly appreciate your feedback and are glad we could make the process smooth for you.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello Olli,
Thank you for taking the time to leave a review. We’re delighted to hear that you found our customer support excellent.
Your kind feedback is truly appreciated and will be shared with the team. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
My problem was sorted out efficiently…
My problem was sorted out efficiently ahd without hassle.
7 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Kenneth,
Thank you for taking the time to leave a review. We’re pleased to hear that your issue was resolved efficiently and without any hassle.
We truly appreciate your feedback and are glad we could make the process smooth for you. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello Elisabeth,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that everything was perfect, and we’re especially pleased that Tracey was able to assist you.
Your kind feedback is truly appreciated, and we’ll be sure to pass your thanks on to Tracey. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Fast and efficient
Customer support replied quickly even in the holiday season. And the information was very helpful. I haven't receive the exchange item yet but so far so good
29 December 2025
Unprompted review
Reply from Lyle & Scott
Hello Barbara,
Thank you for taking the time to leave a 5-star review. We’re pleased to hear that our customer support team was able to respond quickly, even during the holiday season, and that the information provided was helpful.
We appreciate your patience regarding the exchange item, and we’re glad to hear everything is progressing smoothly so far. If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Customer Support, Lyle & Scott
The customer care was fast and very informative.
The customer care was fast and info
2 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Nata,
Thank you for taking the time to leave a 5-star review. We’re pleased to hear that our customer care team was able to respond quickly and provide helpful information.
We truly appreciate your kind feedback and look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Issue not resolved
Issue not resolved - still have not received my refund although that Lyle and Scott say that it had been processed.
2 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Eryl,
Thank you for your feedback. We’re sorry to see that you were dissatisfied with your experience.
To clarify, your refund was processed successfully on 17th of December, and proof of this was provided. As the transaction was completed on our end without issue, we advised contacting your bank directly to confirm when the funds would appear in your account.
Our amazing customer support team has since reached out again to ensure you have all the information needed.
While we’re sorry you feel this warranted a one-star review, we can confirm that your refund was handled correctly and in full.
Kind regards,
Customer Support, Lyle & Scott
One of the items needed to be returned…
One of the items needed to be returned and an email with instructions were promptly received and refund issued immediately upon sending the item back
29 December 2025
Unprompted review
Reply from Lyle & Scott
Hello Tony,
Thank you for taking the time to leave a review. We’re pleased to hear that the return process was straightforward and that you received prompt instructions and a quick refund once the item was returned.
We truly appreciate your feedback and are glad we could make the process easy for you. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Great customer service
Great customer service, easy to return. Great quality clothing.
31 December 2025
Unprompted review
Reply from Lyle & Scott
Hello Bertie,
Thank you very much for taking the time to leave your review. We’re delighted to hear that you had a great experience with our customer service and found the returns process easy, as well as being happy with the quality of our clothing.
Your kind feedback is truly appreciated and will be shared with the team. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Excellent service as always from Lyle &…
Excellent service as always from Lyle & Scott. Michael dealt with my inquiry in a speedy manner and was eager to help.
Love the brand and service.
31 December 2025
Unprompted review
Reply from Lyle & Scott
Hello Antonio,
Thank you very much for taking the time to leave such a lovely review. We’re delighted to hear that you continue to receive excellent service from Lyle & Scott, and that Michael was able to assist you promptly and with enthusiasm.
Your kind words about both our team and the brand truly mean a lot to us, and we’ll be sure to share your feedback with Michael. We really appreciate your continued support and look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Fast responding and super kind
30 December 2025
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave such kind feedback. We’re delighted to hear that you found our team to be quick to respond and friendly in their support.
Your comments are greatly appreciated and will be shared with the team. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
today
When I ordered, there was a promotion offering a free hat with a certain amount of money. Even though I had spent more than the offer amount, when my order arrived, the hat was missing. I sent an email apologizing for the inconvenience, and your customer service representative, Michael, kindly corrected the error. Thank you and Happy New Year 2026.
30 December 2025
Unprompted review
Reply from Lyle & Scott
Hello Angelo,
Thank you very much for taking the time to share your experience. We’re sorry for the initial inconvenience with the missing promotional item, but we’re delighted to hear that Michael was able to quickly resolve this for you and ensure everything was put right.
Your understanding and kind feedback are truly appreciated, and we’ll be sure to pass your comments on to Michael and the wider team. Thank you once again for your support, and we wish you a very Happy New Year 2026.
Kind regards,
Customer Support, Lyle & Scott
Top marks as always
Top marks as always
Customer service absolutely faultless can’t do enough to help
Thank you once again 🙏🫶🍀👊
30 December 2025
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you so much for taking the time to leave such a wonderful review. We’re absolutely delighted to hear that you continue to have positive experiences with our customer service and that the team has been able to support you every step of the way.
Your kind words truly mean a lot to us and will be shared with the team. We sincerely appreciate your continued support and look forward to assisting you again in the future.
Kind regards,
Customer Support. Lyle & Scott
Advertising stock that is not available
You cancelled my order the week before Christmas, when raised with customer service you offered free delivery on next order. Not sure why you think I would place an order with you again
18 December 2025
Unprompted review
Reply from Lyle & Scott
Hello Jim,
Thank you for taking the time to share your feedback. We’re truly sorry for the disappointment and frustration caused by your order being cancelled, especially so close to Christmas. We understand how inconvenient this must have been, particularly when you were relying on the order at such an important time.
While we do our best to keep our stock availability accurate, we recognise that this situation fell short of the service we aim to provide. We also appreciate your comments regarding the goodwill gesture offered, and we’re sorry that this did not help restore your confidence in ordering with us again.
Your feedback has been shared with the relevant teams so we can work to prevent this from happening in the future. Thank you again for bringing this to our attention.
Kind regards,
Customer Support, Lyle & Scott
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