Lyco Group Ltd. Reviews 

945
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast shipping and secure packaging, noting that packages often arrive safely the very next day. People are also very happy with the affordable prices and the fantastic quality of the items received. Consumers find the website simple to use, making the entire purchasing process smooth and convenient from start to finish. However, some people mentioned issues with delivery delays and frustrating courier problems that negatively impacted their daily schedules. A small group of consumers also experienced missing parts or packages taking much longer than expected to finally show up.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items feature very high build quality... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting super fast shipping and items arriving... See more

Order

Users describe satisfaction with order experiences, highlighting easy online ordering and remarkably fast... See more

Quality

Clients share ambiguous opinions on quality, with many expressing satisfaction regarding solid build... See more

Price

Customers consistently note positive experiences with price, often highlighting great value and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m blown away by the service, speed and quality we received. I ordered the light on Saturday and by Monday afternoon it was installed! Super fast delivery, which we were given tracking details all th... See more

Company replied

Rated 5 out of 5 stars

great service and prompt delivery, in these times it is a pleasure to find and deal with a company that offers excellence service. Well done.15

Company replied

Rated 5 out of 5 stars

Arrived next day even though I didn’t order ‘til gone 5pm. Really nice quality product at a very good price. Great comms as well. Very impressed with Lyco will definitely recommend.

Company replied

Rated 5 out of 5 stars

A very happy customer - The ordered vintage ST64 style light bulbs, they arrived really well packaged to prevent damage. Delivered next day service. The bulbs look great. Thanks C

Company replied


Company details

  1. Lighting Store

Information provided by various external sources

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none.


Contact info

4.1

Great

TrustScore 4 out of 5

945 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(945)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Item not received

Item not received
Ordered outdoor lights in July , item never received, no answer from customer service :/

21 July 2024
Unprompted review
Rated 1 out of 5 stars

Here we are again

Here we are again, no reply to my previous message sent some weeks back regarding two failed LED Battens.
Great products, very poor customer service

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Tte ordering process was very simple and delivery very swift.
I placed my order on the 17/7 and it was delivered by courier the next day 18/7
I would deffinantly use again

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Top notch customer support

Absolutely outstanding customer experience. Sadly I didn't get the name of the lady that helped but give that woman a raise, she is an asset to your organisation. I ordered a string of outdoor 12V fairy lights and in a panic didn't realise they could be either AC or DC. Rang customer services who were experiencing a software outage. The person I spoke to went out of their way to help and resolve my issue, absolute diamond 💎🤲

3 July 2024
Unprompted review
Rated 1 out of 5 stars

Fast but very expensive delivery

Fast delivery, items wont fit my intended use (my fault) but they want £7 to post 2 small cables back to them (on top of paying £7 to get the items to me in the first place) the cables themselves were only £8 - meaning Ill be massively out of pocket

4 July 2024
Unprompted review
Rated 4 out of 5 stars

Undercabinet lights

The lights were exactly what i needed and exactly as described. easy to install and to wire up, and very reasonably priced. I was looking everywhere for 90 cm lights to fit under one metre kitchen cabinets, but I couldnt find them anywhere until I found lyco. The brightness is perfect and my wife is very happy.
The website was a bit clunky but worked ok. The only thing that may be improved is delivery. It was expensive relative to the price of the lights and relatively slow....from memory promised in two days arrived in four or five.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I was extremely pleased with the service I recieved,I ordered my outdoor light last Friday at 16.00 and received my item at 10.30am the following morning it was then fitted in the afternoon less than 24hrs after ordering it

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Super fast dispatch

Super fast dispatch, easy to fit and works exactly as intended.

Fantastic value for money with our LED panels and came with the transformers already. Highly Recommended.

13 June 2024
Unprompted review

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