The selection and purchase was easy. Few issues, I got the sms but no number. I am unable to sign in to the app using my email. The sms/email said I would have to be in UK to activate but the activati... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have twice asked for clarification of the difference between my 'Credit Balance' and the balance on my eSIM package. When my 'Credit Balance' dropped to zero, I was locked out of my account. I adde... See more
Company replied
I purchased a £5 travel eSIM from Lyca as a pay as you go (rather than monthly option) to use in the UK over a 2 week holiday, so imagine my surprise when getting back to Australia I was billed a mont... See more
Company replied
Poor customer service that is constantly unreachable. There is no free number for customer care that works, so when you have an issue you end up starnded. When you subscribe to a bundle and top up aft... See more
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Company details
Written by the company
Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds. Lycamobile is available in: Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Hong Kong, the UK, the USA, Ukraine and South Africa.
Contact info
United Kingdom
- www.lycamobile.co.uk
3.0
Average
31K reviews
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Terribly customer service
1 September 2026
Reply from Lyca Mobile UK
Dear Customer,
We understand your disappointment with the customer service experience. We appreciate your feedback and would like the opportunity to assist. Please contact us via private message with your Lyca Mobile number and details of your concern, so we can look into it further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very good 👍 👍👍👍👍👍
1 September 2026
Reply from Lyca Mobile UK
Hi Ramunas,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Anin,
We’re sorry to hear that you’ve had a terrible experience with our customer service. We understand your frustration and apologise for the inconvenience caused.
Please share more details about the issue you experienced, along with your Lyca Mobile number and any relevant case or reference number, so we can review the matter and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Really good service
1 September 2026
Reply from Lyca Mobile UK
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Omobolaji,
We’re sorry to hear that you’ve had a poor experience with our customer service. We understand your frustration and apologise for any inconvenience caused.
Please share more details about the issue you experienced, along with your Lyca Mobile number and any relevant case or reference number, so we can review it and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Do not waste your money
Lyca has the worst communication ethics and the customer care isn’t that great either. I forgot I used them one time until I tried to use them again and found that they were blocked. They advertise “deals” with so much opacity you have no sense of what you’re signing into. There’s a long laundry list of atrocities but I don’t think I’m grounded enough to make the so I’m just going to stop at this. Please don’t ever engage with Lyca if you’re new to this country. Save yourself the years or turbulence ahead and just or out now. Pay the extra money and go for a better service. It’s not worth the £ you save.
Edit: They have responded to this comment but are yet to respond to my very legal request to receive my PAC code so I can take my number and be on my way.
31 August 2026
Reply from Lyca Mobile UK
Dear Kiki,
We’re very sorry to hear about your negative experience with Lyca Mobile and the concerns you have raised regarding communication, customer care, and the clarity of our offers.
We understand how frustrating it can be when promotional deals are not sufficiently clear and when you are unable to access or use a service as expected. We apologise for the inconvenience and appreciate you taking the time to share your feedback.
Your comments regarding clearer communication, greater transparency around offers, and improved customer support are important to us and will be shared with the relevant teams for review and improvement.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi Ioan Ghiurutan,
We are so happy to hear that you had a positive experience with our service. Thank you for your kind words and positive feedback!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Poor service and renew option does not…
Poor service and renew option does not work most of the time
1 September 2026
Reply from Lyca Mobile UK
Dear Poonam,
We understand your frustration with the poor service and the renewal option not working reliably.
Please share the details of the renewal attempt, and a screenshot of any error message with us so we can investigate the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Good connections
1 September 2026
Reply from Lyca Mobile UK
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Pricing Structure seems designed to confuse.
Like all mobile companies, they like to confuse the user with varying packages, add ons and bundles. Why is it so complex?
1 September 2026
Reply from Lyca Mobile UK
Dear Malcolm,
Thank you for sharing your feedback. We’re sorry that you find our packages, add-ons, and bundles confusing and unnecessarily complex.
We understand how important it is for customers to have clear and straightforward information when choosing a plan. Your feedback is valuable, and we’ll share it with the relevant team to help improve the clarity and simplicity of our offers.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The worst mobile network provider I…
The worst mobile network provider I have ever used.
There is no clear or straightforward way to upgrade my 12-month plan from 30GB to 75GB. The app shows other plans, but there is no proper option to upgrade or change the existing one, and it is unclear what will happen if you try to purchase another plan.
Customer support is just as frustrating. There is no proper in-app live chat, and getting a simple issue resolved is unnecessarily difficult.
Even buying extra data has been a terrible experience. My payment was authorised by my bank but remained stuck as “processing”, leaving me without the data I needed and unable to make another purchase.
Everything is confusing, unnecessarily complicated, and poorly designed. By far the worst experience I have ever had with a mobile network provider. I would not recommend Lyca Mobile.
30 August 2026
Reply from Lyca Mobile UK
Dear Customer,
We understand how inconvenient it is when there is no clear option to upgrade your 12-month plan from 30GB to 75GB, and when a payment remains stuck as “processing” while you need additional data.
We also apologise for the difficulties you experienced trying to contact our support team. Your feedback regarding the clarity of our plans, app functionality, payment process, and customer support is important to us and will be shared with the relevant teams for review.
Please share your Lyca Mobile number, details of your current plan, and the transaction details or screenshot showing the payment as “processing” with us so we can investigate the specific issues and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
It’s a great network with great deals
It’s a great network with great deals. My only small downfall is, it’s 5G and sometimes when it says I have signal with 1 bar, well I don’t have signal at all. Other than that, you can’t go wrong with this network. It’s worth it.
1 September 2026
Reply from Lyca Mobile UK
Dear Heidic,
We're so glad to hear you're enjoying our network and finding our deals great! We appreciate you bringing the 5G signal inconsistency to our attention. We understand how frustrating it can be to see a signal bar but not have connectivity. We are always working to improve our service and your feedback is valuable.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I have an issue with the app which is…
I have an issue with the app which is frozen and I can’t do as nothing on it. Requested help 3 weeks ago and got a response saying it would be investigated but I have heard nothing since.
31 August 2026
Reply from Lyca Mobile UK
Dear Customer,
We’re sorry for the ongoing app issue and the lack of follow-up after you contacted us three weeks ago.
Please share your device details, a screenshot of the frozen app, and any previous case or reference number with us so we can review the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I have an issue with the app which has…
I have an issue with the app which has frozen. I requested help 3 weeks ago and got a response saying it would be investigated. I have not heard anything back since.
31 August 2026
Reply from Lyca Mobile UK
Dear Customer,
We apologise for the app issue and the delay in following up. We understand your frustration. Please share your reference number and Lyca Mobile number via private message, so we can check the case and get back to you with a resolution.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi customer,
We're so glad you enjoyed it! Thank you for your kind words.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi Adil H,
We are so pleased to hear that you appreciate our customer service and features. Your positive feedback is greatly valued!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi Bhupi,
We're truly happy to hear you had such a positive experience with us. Thank you for your kind words!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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