This company sent another order of total relief that I didn’t order and I find I can’t contact them to cancel any more orders. Do you have their contact information? Or can you cancel any more order i... See more
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See what reviewers are saying
I'm not going to lie I was skeptical as a Licensed Esthetician. But this device is a Game Changer in home skin care! The suction on the lowest setting is incredible! Try on arm first! Steam face 10 mi... See more
Company replied
I have had problems with my skin since I was 12 & I am 42 now. I have tried literally everything, nothing was working. With Luxury confidence blackhead remover & the Ocean Breeze cream, I have been wa... See more
Company replied
I love the Luxury Confidence Kit 2.0! This powerful device effectively removes my blackheads and whiteheads, leaving my skin clear and smooth. After just a few uses, I've noticed a significant reducti... See more
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Company details
Written by the company
At Luxury Confidence, we're on a mission to empower every woman to radiate confidence from the inside out. We believe that when you feel amazing about your skin, you can conquer the world with a smile.
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- +18064144824
- support@luxuryconfidence.com
- www.luxuryconfidence.com
3.7
Average
806 reviews
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company total relief is a ripoff. They keep sending me orders that I didn’t ask for. And I can’t contact them. They have replied but I can’t answer back because their email is in valid.
This company sent another order of total relief that I didn’t order and I find I can’t contact them to cancel any more orders. Do you have their contact information? Or can you cancel any more order in my name?
7 April 2026
Unprompted review
Not reliable
This company over priced the product "Total Relief" and sent an additional product that I didn't order. In addition, I found it impossible to contact them.
5 February 2026
Unprompted review
I ordered an item on March 4th
I ordered an item on March 4th, it's going on 6 days and absolutely NO email of tracking number, but yet they say the ship out 24 hours after an order! No one will respond to my multiple emails. I could kick myself for once again falling for internet products 🤦♀️🤦♀️🤦♀️ So.... for ALL you out there who want to order something off of this website, PLEASE don't!
9 March 2026
Unprompted review
I have been trying to get in touch with…
I have been trying to get in touch with this company since February 4th by phone and email and No response!
I want to return this and now I’m going to be stuck. So much for great customer service!!!!BTW I have not opened or used the device since I have seen the reviews and decided it’s not worth trying.
3 February 2026
Unprompted review
It did not work at all
It did not work at all, not even a little bit, for me. I can see the material clogging my pores. Despite following the instructions very carefully and reaching out to support and using every one of their tips, it did not remove even a little bit of pore dirt. I even have a commercial clothing steamer with a high steam output that I carefully used to steam my face, and also tried exfoliating first before one session. After 3 attempts I gave up, and sadly there are no returns or refunds due to it being a personal product. The most upsetting part is creating e-waste, because no one else will be able to use this device now.
12 February 2025
Unprompted review
Reply from Luxury Confidence
Hi Carly,
Thank you for taking the time to share such a detailed account of your experience with the device. Your feedback gives us valuable insight into how the product performs in real use, and it helps us support you more effectively.
To clarify our policy, returns are available for items that remain sealed within 14 days of delivery, and every device is covered by a 2-year warranty. If a device becomes faulty during that period, a free replacement is provided. These details are outlined on our website so customers know exactly what to expect.
The outcome you described isn’t typical of what most users experience, and in many cases, results depend heavily on the correct combination of skin preparation, application technique, nozzle choice, and intensity level based on individual skin needs.
At LC, we’re committed to supporting each customer throughout their skincare journey. We’d be happy to offer personalized guidance to help you maximize the benefits of the product—sometimes small adjustments can make a big difference. We understand that the return process can raise questions, and we’re here to assist in a way that aligns with our policies while also working toward a solution that feels right for you.
To move forward, we’d love to take a closer look at your case. Please send us the necessary details at support@luxuryconfidence so we can locate your account. From there, one of our team members will personally handle your request and submit an exception inquiry with our Product Team.
We value your experience and are fully committed to finding a resolution that supports both your skincare goals and your satisfaction.
Looking forward to connecting with you soon. 💕😇
If a refund was offered in Good faith
If a refund was offered in Good faith, it should have been given. It should not be set on a timeframe.
Since I didn’t receive after O was promised, it sows how unreliable Luxury Confidence is. Therefore, I feel I should let everyone know.
If I receive my refund of $167. I will not have to post bad reviews and will be able to post a positive that I received my refund as promised.
24 October 2025
Unprompted review
Dishonest and unprofessional
This shows I was threatened to delete my review in order to receive a refund they promised me. That is unethical to lie about a situation if it's not true. I still have not received my refund of $167.73. I feel this is dishonest and not professional.
"As part of our agreement and in good faith, please confirm whether both reviews have been removed, and then I will inform the refund team to issue the $167.73."
16 July 2025
Unprompted review
Reply from Luxury Confidence
Hi Dia,
Your review has been received.
Our records show that a refund was offered in good faith, with clear terms communicated and agreed upon by both parties. Despite our repeated outreach and willingness to resolve the matter, you failed to complete the agreement within the given timeframe. Therefore, we can no longer proceed with the refund request.
We maintain transparency in all customer interactions and consider this matter fully addressed.
We wish you all the best!
— The Luxury Confidence Team 🚀
I spoke to Sylvia every time I reached…
I spoke to Sylvia every time I reached out for help. She was absolutely helpful. I had issues with the blackhead remover and the company offered for me to keep the remover for 3 additional months to see if I still had problem with it. I continued to have difficulty with the system after all the instructions they offered to help me utilize the unit properly and as soon as the next 3 month passed, I reached out again to explain that it didn’t work for me and Sylvia was again the person I spoke to to help get my return processed. I received a full refund with the help of Sylvia and all her understanding of the fact that the unit did not work for me. This system is a great invention but it is not the right system for my face. I appreciate all the help from Sylvia and the company for helping me and still allowing me to return it since it did not work for me. Thank you again for everything.
20 February 2025
Unprompted review
Reply from Luxury Confidence
Hi Melissa,
Thank you so much for your kind words and for taking the time to share your experience! We’re very glad Sylvia was able to support you throughout the process and make things easier.
Your honest feedback means a great deal to us, and we appreciate you taking the system for a fair try. We appreciate your patience and understanding, and we’re always here if you need anything in the future. 💕
— The Luxury Confidence Team 🚀
This company went above and beyond
This company went above and beyond in addressing an issue I had with their product. All I had to do was prove that I was telling the truth, and they gave me the hassle-free solution I was looking for! I appreciate companies like these because honestly mistakes will happen no matter what company it is; it is how the company addresses and corrects the mistakes that matters most.
1 September 2025
Unprompted review
Reply from Luxury Confidence
Hi Senai,
Thank you so much for your thoughtful review! ☺️
We're truly glad we could resolve the issue quickly and to your satisfaction. You're absolutely right — mistakes can happen, but we believe in making things right and treating our customers with fairness and respect.
We really appreciate your understanding and kind words — it means a lot to our team.
— The Luxury Confidence Team 🚀
Aga was very professional and friendly…
Aga was very professional and friendly on the phone when helping me with my order for for Luxury Confidence Nozzles and filters.
2 September 2025
Unprompted review
Reply from Luxury Confidence
Hi Jean,
Thank you so much for your wonderful 5-star review! 🌟
We're thrilled to hear that Aga was professional and friendly while assisting you with your order. Your kind words mean a lot to us and truly motivate our team to keep delivering the best service possible.
We appreciate your support and look forward to serving you again!
— The Luxury Confidence Team 🚀
Poor website, poor quality, poor service
Product turned up rather quickly, but it is very cheaply made. Sure it works, as good as a $20 one, but you have to get filters for it which I have no idea how because their website is so awful to use.
Why did I buy it? I got it for my partner as a gift, I thought it would help his acne.
It’s useless for acne.
When I contacted the company and said it doesn’t work like your website says it will, they were very blunt in saying can only return if unopened - what a crock!
So it took a PayPal dispute to get a proper response, and an offer of 70% refund, like much of these terrible Chinese companies offer. I decided to take that offer, because it seems barely ok for skin cleaning, not acne, and maybe it will serve some purpose down the track… cleaning a keyboard? I can’t use it for a long while, as I’ve had facial surgery and I tried just a little test and it was painful with the nerve sensitivity. So do consider things like that. That part is not their fault.
What annoyed me was the poor customer service until disputed.
Find one that’s not online, see what extras it comes with, because this one is cheaply done.
28 August 2025
Unprompted review
Reply from Luxury Confidence
Hi Tabitha,
Thank you for taking the time to share your feedback — we always appreciate hearing from our customers, and your insights are valued.
While we understand the product didn’t meet your expectations, we’d like to provide some clarification that may also be helpful to others. For hygienic reasons, we do not accept returns on used or opened items. This is a standard practice across the personal care industry to ensure the health and safety of all customers.
We offer a 14-day return policy for customers who choose not to use the product, as well as a 2-year warranty covering any functional issues. Our refund and warranty policies are clearly presented during checkout and are easily accessible on our website. We believe informed customers are the best customers—there’s nothing hidden in fine print, because transparency is part of our core values.
In this particular case, although the situation fell outside of our return policy, we still issued a partial refund as a gesture of our commitment to customer satisfaction. We hope you see this as a sincere effort to provide a fair resolution to support you.
We understand that learning to use a new product can come with questions, especially when expectations vary. Many of our customers have seen excellent results by consistently following the usage guidelines and exploring the resources we provide—such as instructional videos, filter guidance, and direct support from our customer service team.
Thousands of users have successfully incorporated this product into their skincare routines. Of course, results can vary depending on usage habits, consistency, and individual skin types.
We always encourage reaching out to our support team with any questions or concerns before drawing conclusions—we’re here to help and ensure you get the most from your experience.
If there’s anything further we can assist you with, we’d be happy to help.
— The Luxury Confidence Team 🚀
False advertising - pricing in USD for Australian Facebook ads
Advertised on Facebook (I'm in Australia) and nowhere does is mention the prices are in USD. I have contacted them to cancel my order via email and am waiting to hear back. I am leaving this review now because people outside the US need to know and they need to rectify this ASAP. It increased the purchase price by over 50% for me, which I cannot afford. I look forward to my order being cancelled, the charges being reversed, and the company updating their advertising so the pricing is correct for the country seeing the advert.
Edited to add (20/07/2025): they have now cancelled and refunded my order but they tried to tell me they couldn't because it had already been processed, it wasn't until I advised I would contact the ACCC (Australian Competition and Consumer Commission) and my credit card company to reverse the charges that they cancelled my order. I would not trust this company, anywhere outside of the US the prices are falsely advertised and they tell you they won't refund the order (until you push the issue) even after admitting fault, which I have in writing.
19 July 2025
Unprompted review
Reply from Luxury Confidence
Hi Alexandra,
Thank you for sharing your thoughts. We value all feedback and are always looking for ways to enhance the customer experience.
Our product pricing is listed in USD, as we serve customers worldwide from a centralized platform. We understand this may occasionally lead to confusion based on where an ad is viewed.
We’re glad your order has been resolved and truly appreciate your communication throughout the process. Your feedback plays an important role in helping us improve.
We’d love the opportunity to provide a better experience. As a gesture of appreciation, we’d be happy to offer you a [30% discount or complimentary item] on your next order, should you wish to try our products again in the future.
Thank you once again for the opportunity to grow and serve you better.
— The Luxury Confidence Team 🚀
Your video scam is pathetic!!
Your video scam is pathetic!!! You steal people's money by threatening them to watch your STUPID ASS video, then ship them 2 products!! You are pathetic and I hope karma kicks your sorry scamming ass!
1 July 2025
Unprompted review
Reply from Luxury Confidence
Hi Melody,
This is Aga, Head of Customer Experience at Luxury Confidence.
I can see that you’re very upset, and I want you to know your feedback is taken seriously. While I understand that you’re frustrated, I truly believe it’s always better to resolve concerns with civility and professionalism, especially when our goal is to help.
We never intend to mislead or cause confusion. Our guided video is designed to support customers in getting the best results, and we aim to make all steps and offers during checkout as clear as possible. If you received additional products or feel something was unclear, I’m more than willing to personally look into your order and make things right.
If you still have any questions or need supporting documentation, feel free to send an email to support@luxuryconfidence.com or give me a call directly at +1 (302) 803-5226.
We’ve also sent you a follow-up email—please take a moment to check your inbox. We hope you’ll see it as a goodwill gesture and part of our effort to make things right.
Your experience matters, and I truly hope we can resolve this in a respectful, positive way.
Warm regards,
Aga
Head of Customer Experience
📞 +1 (302) 803-5226 ext. #004
UNHONEST COMPANY
Terrible service ESPECIALLY a major grey area in terms of a “warrenty policy”. After a year of occasional use on my wife, they dare repetitively tell us “ as part of our warranty policy, we do require a short video showing the issue with the device. This is a necessary step to document the problem and file a replacement request with our logistics team”
Mind you, 2 representatives have already approved of our replacement due to us providing them with the email used for purchase & our order number(like they asked). So we disposed of the non-working blackhead remover(wasn’t charging) because we already offered to return it in hopes of an exchange but they said it “wasn’t necessary”. I would advise to be weary when working with this company’s customer service. Very unreliable.
Also! We asked for a courtesy since this was our very first purchase not to mention we initially also bought the “deal” they had which included about 12 pieces of the replacement & the cream cleanser. They still repeated their statements oriented around “video” proof being required which im sure they will try to update their policy after this but I already took screenshots/recordings of what it actually says.
UPDATE: So if you’re reading this part of the review you’ve seen how poorly they are able to deal with customers request even though they say they will do exactly what is being requested. So they have emailed me and requested this review is either updated or deleted then they will resend the product. So here is the update. Y’all too can get replacement, they are willing to work with thier customers as long as you do your end of the bargain. 🤣
UPDATE:After days of awaiting shipment of the item, they have sent this message repeatedly
“ Your replacement has already been processed and forwarded to our fulfillment team, and we have requested expedited delivery. I’ll send over the tracking details as soon as they become available.
If you’ve had a chance to consider updating or removing your review in the meantime, we would be truly grateful — your support really makes a difference for our small business.
Please confirm whether it has already been removed, so I can use this as proof when I update the Product Team”
Then we responded with “ Thank you for the update. We will definitely update the review upon our hopefully timely receiving of the replacement.”
But all they seem to think is that we should remove our review before they actually resolve customer/client care so we decided to abstain from their failed attempt at seemingly blackmailing us & told them to keep their business, yet they said they’ll send us to their expert team which will respond in 48hrs.
BE WEARY WHEN DOING BUSINESS WITH THIS COMPANY.
16 June 2025
Unprompted review
Reply from Luxury Confidence
Hi Camden,
This is Aga, the Head of Customer Experience at Luxury Confidence.
Thank you for sharing your experience with us. I truly understand the frustration you’ve encountered regarding our warranty process and communication. It’s incredibly important to us that our customers feel supported and confident when seeking a replacement.
To clarify, our warranty typically requires a short video demonstrating the issue to help our product team approve replacements efficiently. However, I recognize that your case involved prior approval and disposal of the device, which complicates the usual process.
That said, we value your loyalty, especially as this was your first purchase with us, and part of a bundled deal. We want to make this right. If you could please reach out directly with your order details, I will personally review your case and offer either a replacement or a credit, whichever best supports you.
You can contact me at support@luxuryconfidence.com or call me directly at +1 (302) 803-5226, extension #004. I’m available from 2 p.m. to 10 p.m. EST and am committed to ensuring a smooth and positive resolution for you.
Thank you again for your patience and for allowing us to make this right. Your feedback is invaluable.
Warm regards,
Aga
Head of Customer Experience
📞 +1 (302) 803-5226 ext. #004
Customer Service Representative
The customer service representative I dealt with was amazing and deserves 5 stars. They helped me and kept me informed throughout my whole refund process.The company on the other hand deserves no stars. The falsely advertised their products and their refund policy. Their promotional material indicates you have a 30 day money back guarantee. You do not get 30 days, you get 14. And to boot, you can only get a refund if you have not taken the plastic wrap off the product(s). Mind you, they send out some of their products not in plastic wrap. In my opinion this is so they can deny or lessen your refund amount. Feels like a scam. I would not recommend this company to anyone. NOTE to the company, the only reason I gave 4 stars was due to your customer service representative that handled my refund. The 4 stars are for them not your company.
11 June 2025
Unprompted review
Reply from Luxury Confidence
Hi Laura,
Thank you for sharing your experience with us. We truly appreciate your kind words about the customer service representative who assisted you—they’ll be recognized for their excellent support.
To clarify, our refund policy allows for the return of sealed items within 14 days of the delivery date if the product remains sealed or unopened. Like many personal-care brands, it's a standard practice for personal-care or hygiene-based products.
Additionally, we offer a 2-year warranty on our devices—if your device stops working within that period, we’re happy to provide a free replacement. These details are clearly outlined on our website and during the checkout process.
We value transparency and customer satisfaction, and your feedback helps us continue to improve. 😊 🙌
— The Luxury Confidence Team 🚀
Awesome experience
They were quick in getting back with me and even followed up when I had forgotten to respond! They also went out of their way to make sure my experience was a good one. Very very happy and thank you again!
21 May 2025
Unprompted review
Reply from Luxury Confidence
Hi Ket,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with us. It was truly our pleasure to assist you, and we’re always here to help whenever you need. Your kind words mean a lot, and we’re so glad you’re happy with the service. 😊 🙌
— The Luxury Confidence Team 🚀
Customer Service
My experience with the team member was excellent. Communication was quick and the issue I had was rectified within a couple of days. Thank you very much for the excellent service provided.
20 May 2025
Unprompted review
Reply from Luxury Confidence
Hi Marjorie,
We're absolutely thrilled to hear that your experience with our team was excellent. Knowing that we could resolve your issue quickly and communicate effectively really means the world to us. 💬✨
Your kind words put a big smile on our faces 😊—thank you for your trust and support! ❤️🙌.
— The Luxury Confidence Team 🚀
Impressed!
The customer support was efficient and helpful and I received a quick response to my issue with the necessary action being taken to rectify the problem.
9 May 2025
Unprompted review
Reply from Luxury Confidence
Hi Nove,
Thank you so much for your kind words! 😊 We’re delighted to hear that our customer support team was able to assist you quickly and effectively. ⚡️
Your satisfaction is our top priority, and we’re always here to help whenever you need us. 🙌✨
— The Luxury Confidence Team 🚀
100% Scam
Complete crap. Damaged my skin (and yes, I followed all the instructions), and their return policy is non-existent. If the product is open at all, even unused, it is not returnable. 100% scam. Find something else.
8 May 2025
Unprompted review
Reply from Luxury Confidence
Hi Julia,
This is Aga, the Head of Customer Experience at Luxury Confidence.
Thank you for sharing your experience. We absolutely respect your right to do so and genuinely value all feedback, even when it's critical. That said, we believe the review you left may not fully reflect the complete context of the situation.
First and foremost, we take concerns about skin reactions very seriously and would like to learn more so we can investigate further. We understand your experience and your concern. Reactions can sometimes result from improper skin preparation, incorrect nozzle use, or intensity settings that may not be suited to your skin type. While your experience differs from what we typically hear and expect, we would love the chance to learn more and provide personalized guidance to ensure you get the best results from your device.
About Our Return & Refund Policy
Our return policy requires that products be sealed and unused in order to qualify for a refund. Like many personal-care brands, it's a standard practice for personal-care or hygiene-based products. Think of it like buying a toothbrush or skincare product: once it’s been opened or used, it can’t exactly go back on the shelf, right?
To ensure complete transparency, this policy is clearly stated at checkout and on our website. We believe informed customers make confident choices, and we strive to be as clear and upfront as possible—no fine print, no surprises.
We also offer a 2-year warranty—if your device stops working, we’ll replace it free of charge.
If you'd still like to proceed with a refund request, please send us your order details so I can personally review your case and guide you through the next steps. You’re welcome to email us at support@luxuryconfidence.com or reach out to me directly at +1 (302) 803-5226, ext. #004. I’m available between 2 p.m. and 10 p.m. EST, and I’m here to help.
We truly value your experience and are committed to finding a solution that supports both your skincare goals and your satisfaction.
Thank you again for your understanding and cooperation. I look forward to connecting with you soon. 💕✨
Warm regards,
Aga
Head of Customer Experience
📞 +1 (302) 803-5226, ext. #004
Rome, MD | Luxury Confidence
I received quick responses to my…
I received quick responses to my questions. My refund was prompt, and I was given the option to gift the product versus paying for return shipping. I really appreciate that. I don't know any company that does that. Great service!
9 May 2025
Unprompted review
Reply from Luxury Confidence
Hi Rhonda,
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a smooth and positive experience. Offering flexible options like gifting the product, is just one way we try to make things easier for our customers. We're grateful for your support! 🙌✨
— The Luxury Confidence Team 🚀
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