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Luxeberlin Reviews 96

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TrustScore 1.5 out of 5

1.6

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1.6

Bad

TrustScore 1.5 out of 5

96 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bad quality, awful return policy

Bad quality. Chinese products overpriced. Return service awful. They always mention high return costs to convince you to keep the clothing. On top of that I had to spend more than 20 eu to return the clothes and now they don't find them and do not want to send me the refound.

15 October 2024
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Reply from Luxeberlin

We are sorry to hear that you did not have a good experience with our service. We appreciate the details you shared with us about areas where we can improve. We offer different options because our main goal is to make our customers 100% satisfied with our products and service. We have a lot of suppliers around the world, mainly in Europe. We ship directly from our suppliers or manufacturing facilities.
After checking, our customer service team has sent you an email to help you out resolving this matter.
Luxeberlin
Customer Service Team

Rated 5 out of 5 stars

I'm very satisfied

I'm very satisfied. Unfortunately the pants I ordered were too small. We then had very nice contact with the company. My request was responded to very quickly. I was offered a free replacement. The emails were very friendly and accommodating.

24 September 2024
Unprompted review
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Reply from Luxeberlin

Thank you so much for that wonderful feedback despite many rising brands, we've seen several misleading reviews from competitors. You don't know how much your feedback helps our company. Looking forward to doing business with us again. Have a wonderful day.

Luxeberlin
Customer Service Team

Rated 1 out of 5 stars

Fraud!!

Fraud!!! Do not buy from here!

They are not from Berlin (.de on their site). It is a cheap product from China. Delivery took weeks and now that I want to return it, no one has replied to emails all week (I have sent 5).

This site needs to be closed down asap for being fraudsters of the lowest kind!!

How awful to treat people like this with their hard earned money.

6 August 2024
Unprompted review
Luxeberlin logo

Reply from Luxeberlin

Es tut uns leid, dass Sie keine guten Erfahrungen gemacht haben. Wir freuen uns über die Details, die Sie uns über Bereiche mitgeteilt haben, in denen wir uns verbessern können. Unser Hauptziel ist es, unsere Kunden zu 100 % mit unseren Produkten und unserem Service zufriedenzustellen. Wir haben versucht, Ihre Bestellung unter Ihrem Namen zu suchen, konnten sie aber nicht finden. Stellen Sie einfach sicher, dass Sie im richtigen Shop https://luxeberlin.de/ bestellen. Unser Kundenservice-Team info@luxe-berlin.de hilft Ihnen gerne weiter. Bitte geben Sie Ihre Bestellnummer an, damit wir Sie so schnell wie möglich kontaktieren können.
Kundenservice

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