Luxaflex UK Reviews 

This company don’t make blinds as well as they used to, I’m guessing cost cutting measures are affecting the quality of their products.
In 2022 I spent over £1300 on one blind, by 2023 it had broke. It then took ages to repair so we had a home made makeshift blind which didn’t really do the job.
Fast forward 2 more years and the blind has broke again.
So here we go again, wasting time dealing with the return, having to make another make shift blind and having absolutely no faith in the product when it finally gets fixed.
I’d expect the 5 year guarantee to start again from the date of repair but I’m guessing that won’t happen.
My preferred option would be a full refund but again I’m thinking that will never happen.
Cheap blinds for me next time.

I needed a small bottom bar clip for my luxaflex blind. After contacting the company I purchased it from and searching the spare parts website they suggested I look at, I could not find an identical clip anywhere. Eventually after fruitless searches I contacted Luxaflex UK and Ashleigh responded speedily. The spare clips were dispatched without delay and my blind is looking great again.

Had occasion to contact Luxaflex to see if they could get a spare part for an older roller blind. Absolutely delighted with the service received, in particular with Kerry Haye. Went above and beyond to ensure the correct part was sourced, and delivered, in super quick time. This blind will now have a significantly longer lifespan thanks to her endeavours. Would definitely deal with this helpful, friendly and professional Company 😀

I emailed them about a broken cord on my blinds that I was having trouble finding a replacement for. They replied very quickly, asked for my address and sent me a new cord straight away without asking for any payment for it.

All of our very large windows have Luxaflex roller blinds which were installed around 2013. The mechanism on one started to fail and since approaching Luxaflex they've gone out of their way to help me get the blind working again...this is after 12 years and we must be way beyond any warranty period. I'm most impressed. Luxaflex is now on my short list of companies with excellent customer service.

Luxaflex are second to none in customer care. Some small spare parts were quickly provided for some of our 15-year-old metal venetian blinds without a quibble (and free of charge). Exemplary service and much appreciated.

Very helpful

Always a great experience with Luxaflex, we needed small replacement parts for broken blinds. The response was quick, and the service was highly efficient. A big thank you to Colette for sending them out. Thank you

Kerry provided a suitable replacement part for an old blind very quickly

Kerry of Luxaflex was extremely helpful with supplying some small parts for a broken Luxaflex blind. Quick response and efficient service. Well done Luxaflex, and thank you.

I recently contacted Luxaflex to enquire about sourcing a replacement tilt mechanism for an 18 year old blind.
Kerry’s email response was very prompt and she was able to send me the required part. Very happy with the customer service.

Made an online enquiry 3 weeks ago still waiting for some one to contact me to make appointment terrible service

Tilt mechanism wasn't working on my 15yr old blind. I sent in photos and they found me a compatible tilt mechanism. With a bit of ingenuity I've got blind working. Top marks.

A plastic sill clip on our Luxaflex tensioned pleated blinds broke while cleaning. An email via the company's website resulted in an immediate response from Tracey, the Customer Relations Manager and spares were dispatched immediately. Outstanding and caring service. Thank you. KMP

I needed a new small part for my Duette blind. Rang the company and they sent me two by return of post at no cost.
They knew the part straight away from rhe photo and offered it.
Brilliant

Connectors on our plissè blinds had broken after many years service. Though ours were no longer available Kathy at Luxaflex was able to obtain suitable replacements for us. These work fine and will extend the already considerable life of our blinds.
Great service - Thank you.

Amazing. After over 10 years of use one of the small plastic clips gave way on my blind pull. I reached out to Luxaflex and within 48hrs I had a new one and a few spares. Amazing blinds that are reliable and chic but the customer service blew me away. Thank you Kerry Hale and thank you Luxaflex

Great response. They quickly sent a replacement plus extras for a small part which I had accidentally broken. Fantastic service and no charge. Thank you!

Hopefully this will help anyone looking to replace a damaged blind from Luxaflex.

I made a request on 12th May through the Luxaflex website to ask for a consultation, a week later I had not heard back, so I requested again. It is now 31st May and I have not even had a courtesy response.

I'd advise not contacting Luxaflex if you require a decent and prompt service.

Sent replacement foot plates for blinds by return of post, no charge. Excellent service. Many thanks.