It's easy to create your project on the website- very easy. But the delivery service has not been good- not sure if that's a LULU or FedEx issue, but I still haven't gotten my book, so I find it funny... See more
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LULU has produced several books for me - and they ar eall consistently well done ! My only suggestion is that they create an easier way to change the "asthetics" of a document withoutredoing the comp... See more
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Fixing errors quickly needs better response and ease of delivery. For example, now I have 3 different names my books are registered under that I am sure I type the same name for each time. It causes a... See more
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Always amazing and helpful when it comes to publishing my work & have used for years. Shipping cost has always been an issue as I’ve had shipping cost more than my orders which is hard when all I n... See more
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Company details
About Lulu
Written by the company
Lulu is a global publishing technology company focused on digital book printing and fulfillment logistics.
Lulu’s all-in-one platform provides the infrastructure for creators, businesses, and publishers to create and sell print-on-demand books worldwide through direct ecommerce integrations, API-driven automation, on-demand production, and global fulfillment.
Lulu’s platform enables automated, scalable book production and fulfillment without inventory risk, offset minimums, warehousing, or manual logistics. The result is faster time to market, reduced waste, expanded margins, and ownership of the customer journey.
Lulu is built for individual creators monetizing ideas, businesses scaling direct-to-consumer book sales, and enterprises powering complex publishing operations. We support every step of the lifecycle:
- Create and upload book files with flexible tools
- Automate secure publishing workflows through API integrations
- Print premium, on-demand books with intelligent global routing
- Deliver direct to customers in 200+ countries and territories
- Access to data and analytics for forecasting and sales visibility
As a certified B Corporation, Lulu is committed to sustainable practices, ethical business standards, and community empowerment.
Lulu prints books, but more importantly, Lulu powers the infrastructure behind modern print-on-demand publishing.
Lulu’s team is committed to the success of our creators and businesses every step of the way, which is why we offer comprehensiveguides and resources and have a fantastic support team.
Contact info
United States
- www.lulu.com
4.4
Excellent
6K reviews
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good experience
23 July 2026
Reply from Lulu
Hi Mahmoud,
Thank you for taking the time to leave us a review! We're glad to hear you had a good experience with Lulu. We appreciate your support and hope to work with you again on your future publishing projects.
Kind Regards,
Stephanie
Lulu
Conflicted
I'm conflicted filling out feedback, as usual. On the one hand, Lulu consistently delivers beautiful products. On the other hand, it takes a very long time to get them delivered to you. I happen to live one, maybe two states away from where they say the books ship from, but it still takes weeks to get even an order with a single book. The tracking is almost non-existent until the day of delivery, and I get satisfaction surveys weeks before I get my products.
I love Lulu's final results, and I'll continue to use them in lieu of KDP when I want the best quality prints. But I just have to give myself a month's lead on shipping.
At least this time they delivered the correct books.
5 July 2026
Reply from Lulu
Hi Chris,
Thank you for taking the time to share your detailed feedback. We're glad to hear that you continue to be pleased with the quality of your books and appreciate your continued trust in Lulu for your publishing projects.
We understand that waiting for your order to arrive can be frustrating, especially when you’re excited to receive your finished books. Production and delivery timelines can vary depending on factors such as the printer workload, order details, and shipping destination. Tracking updates may also vary depending on the carrier and when shipment scans become available. If you ever have questions about an order, even while it is still in transit, please reach out to our Support team, and we’ll be happy to review the details and assist.
We’re also glad to hear that your most recent order arrived with the correct books. Thank you again for choosing Lulu, and we appreciate your continued support.
Kind regards,
Stephanie
Lulu
First time I have authored a book and published
First time for me writing a book and publishing.i had no problem with the book contents , but did with the cover. I received swift answers to my questions . It was still a bit difficult for me…but in the end just read the instructions very carefully .
The quality of the books are lovely. There was only one that wasn’t, and I was given a replacement .Delivery was faster swift and well protected.
20 July 2026
Reply from Lulu
Hi Patti,
Thank you for sharing your experience! We're so glad to hear that your first book publishing journey was a success. We understand that creating a book for the first time can feel like a learning process, and we're happy to hear our Support team was able to provide helpful answers along the way.
We're pleased to know you were happy with the quality of your books and delivery experience. We're also glad we were able to assist with a replacement for the copy that did not meet your expectations. Lulu is always happy to provide replacements for books that arrive damaged or defective.
Thank you for choosing Lulu to bring your book to life. We wish you continued success with your future projects!
Warm Regards,
Stephanie
Luli
Reply from Lulu
Hi,
Thank you for your kind review! We’re glad to hear Lulu is your go-to choice. We appreciate your support and look forward to helping with your future projects!
Warm wishes,
Stephane
Lulu
You published a planner of more than…
You published a planner of more than 150 pages for me, spiral bound. It’s perfect!
22 July 2026
Reply from Lulu
Hi,
Thank you for your wonderful review! We're so glad to hear that your planner turned out perfectly. We love helping authors and creators bring their projects to life, and we appreciate you choosing Lulu.
Thank you for sharing your experience, and we wish you continued success with your planner!
Best,
Stephanie
Lulu
12 versions of the same book and I was…
12 versions of the same book and I was charged three times for global distribution. Used high resolution image for the cover and the 12th version is blurry, I don't understand when you make one small correction and the whole book gets screwed up. Font sizes became smaller on the last version and the printed ink was blurry. So frustrating, I will never use them again and advise you to not use them either. The only way they will help you is if you pay one of their third party people. Stay away find a better publisher.
22 July 2026
Unprompted review
Reply from Lulu
Good evening,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We would be happy to review your project files and printed book to help determine what may have caused the issues you described, including the cover quality, font size, and print clarity. If you haven't already, we encourage you to create a support ticket so our team can investigate your concerns and work with you toward a resolution.
You can contact our support team here: https://help.lulu.com/en/support/tickets/new.
With care,
Regis
Lulu Press
The Best Place to Print Books
21 July 2026
Reply from Lulu
Hi Joe,
Thank you for your wonderful review! We're honored to hear you consider Lulu the best place to print books. Your support means a great deal to us, and we look forward to helping you bring many more projects to life.
Thank you for choosing Lulu!
Warm Regards,
Stephanie
Lulu
Great company and great service
Great company and great service. I recommend you to lots of people. If they try your service they will be hooked. Keep up the good work.
21 July 2026
Reply from Lulu
Hi Michael,
Thank you so much for your kind words and recommendation!
We're happy to hear you've had such a positive experience with Lulu. It means a great deal to us that you've recommended our services to others.
We truly appreciate your support and look forward to helping you with your future projects!
Best Wishes,
Stephanie
Lulu
One of my orders arrived yesterday and…
One of my orders arrived yesterday and it looks very good.
I'm still waiting for the soft cover version of my order.
21 July 2026
Reply from Lulu
Hi Casey,
Thank you for your review! We're delighted to hear your first order arrived and met your expectations. We appreciate your patience while your softcover order makes its way to you, and we hope you're just as pleased with it when it arrives.
Thank you for choosing Lulu!
Warm Regards,
Stephanie
Lulu
Reply from Lulu
Hi Natalia,
We're so happy to hear you had such a great and easy experience! Thank you for your wonderful feedback.
Taylor P
Lulu Press, Inc.
It’s great that they’ve added a cheaper…
It’s great that they’ve added a cheaper delivery option with tracking. Good quality print, I’m very happy with my products.
16 July 2026
Reply from Lulu
Hi Chan,
We are always looking for ways to add more options for our customers and provide the best possible services at the best possible pricing.
We are so happy to hear that you are happy with the quality of your Lulu projects, and thank you for choosing us for your publishing journey!
Taylor P
Lulu Press, Inc.
The only thing I would like is to have…
The only thing I would like is to have more people buy my books here as hardcover.
16 July 2026
Reply from Lulu
Hi Steven,
Thank you for taking the time to share your feedback! We’re so glad you chose Lulu to bring your book to life and appreciate you sharing your experience with us.
We completely understand wanting to see more readers discover and purchase your hardcover editions. Building an audience takes time, and we encourage authors to continue sharing their books through their own websites, social media, newsletters, and other channels to help reach new readers.
We also have helpful resources and articles available in our Knowledge Base that may provide additional guidance on promoting your books. If you need help locating any specific resources, please feel free to reach out to our support team through a support ticket, and we’ll be happy to assist.
We’re grateful to be part of your publishing journey and wish you continued success with your books.
Warm Regards,
Stephanie
Lulu
Affordable
Lulu Printing is affordable to recover from your mistakes, especially if you're doing test runs of your books. The covers I created and an had printed are great. The whole book is great, and the learning experience is beyond measure. Take the timje to watch the tutorials will help immensely
19 July 2026
Reply from Lulu
Hello Jonell,
We're so glad to hear that our services are affordable for test runs and that you're happy with the quality of your book and covers. It's wonderful that you found the learning experience valuable and our tutorials helpful!
Best regards,
Regis
Lulu Press
Reply from Lulu
Hi Richard,
Thank you so much for your feedback!
We are so happy to hear that you have had excellent results with Lulu and that you are able to take advantage of our weekly promos.
Thanks for choosing Lulu!
Taylor P
Lulu Press, Inc.
Reply from Lulu
Hi Chuck,
Thank you for taking the time to share your feedback! We’re glad to hear that your draft print went as expected and that you were happy with the results.
We appreciate you choosing Lulu for your publishing journey and look forward to helping you with your future projects!
Kind Regards,
Stephanie
Lulu
You make it easy to use great…
You make it easy to use great information and top quality work only thing I haven’t received a coupon code yet but no complaints .
13 July 2026
Reply from Lulu
Hi,
Thank you for taking the time to share your feedback! We’re happy to hear that you’ve found Lulu easy to use and that you’re pleased with the quality of your book.
We’ve found that email subscriptions may occasionally be removed after an extended period of inactivity. If this happens, you can resubscribe at any time by entering your email address in the footer of our homepage.
Please also check your spam or junk folder, as promotional emails may sometimes be filtered there. If you’re still not receiving the emails, please create a support ticket with our team so we can investigate and ensure everything is working as expected.
Link: https://help.lulu.com/en/support/tickets/new
In the meantime, you can always find our weekly promo codes on our social media pages, including Facebook and Twitter.
We appreciate your support and look forward to continuing to assist you.
Warm Regards,
Stephanie
Lulu
Easy to work with, professional results
Well, that was easy! The books looked great, they did a fabulous job and I couldn't be happier.
11 July 2026
Reply from Lulu
Hi Janine,
Thank you for taking the time to share your experience with us!
We're so happy to hear that your publishing experience was easy and that you were pleased with the quality of your books. It's wonderful to know that your finished copies turned out just as you hoped.
Thank you for choosing Lulu to bring your projects to life. We appreciate your support and look forward to helping with your future books!
Warm Wishes,
Stephanie
Lulu
It is very easy to upload books for printing
It is very easy to upload books to be printed, but be careful to use their templates for the cover. It is easy to find them, but you need to know to look for them. The printing looks great.
10 July 2026
Reply from Lulu
Hi Leoma,
Thank you for taking the time to share your experience!
We're glad to hear that you found the upload process easy and that you're happy with the quality of your printed books. We appreciate your feedbACK about using our cover templates, as they are designed to help ensure files are formatted correctly for printing.
If you ever need assistance locating resources or navigating our website, please don't hesitate to reach out. Our team is always happy to help.
Thank you for choosing Lulu, and we wish you continued success with your publishing projects!
Warm Regards,
Stephanie
Lulu
The product is great
The product is great, exceeded my expectations. Lena was so very helpful with the delivery information.
9 July 2026
Reply from Lulu
Hi Katharine,
We appreciate you taking the time to leave us a 5-star review!
It's wonderful to hear that your product exceeded your expectations. We're also happy to know that Lena was able to help with your delivery questions and provide the support you needed.
We'll be sure to share your kind feedback with Lena. Thank you for choosing Lulu, and please don't hesitate to reach out if we can help in the future.
Warm Regards,
Stephanie
Lulu
Always deliver on time and with the…
Always deliver on time and with the quality expected
9 July 2026
Reply from Lulu
Hi Anne,
Thank you for your wonderful 5-star review!
We're so pleased to hear that your orders have consistently arrived on time and with the quality you expected. Knowing that your books have arrived on time and met your expectations means a lot to us.
Thank you for choosing Lulu. We truly appreciate your support and look forward to helping you bring your future projects to life.
Best Wishes,
Stephanie
Lulu
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