LullaBellz Reviews 

Very happy about the quality and variaty of the extensions. When in doubt or you need advice, their customer service is quick and efficient in responding. Big thanks to Olivia for helping me out 💪🏼

Very helpful staff and quick to respond.

I had an excellent customer service experience with Olivia. Very efficient with timely response! Thanks Olivia!

I was contacted with Faheen and they were very helpfully to me to show me guidance on how to return my product and help me know when my return was processed!

Olivia was absolutely more than helpful. Fast and friendly and a valuable member to your team

Amazing service and replied so quick and helped with a color match and questions 100% recommendation!!

Excellent customer service from Faheen.

Great service and quick responses from Faheen, so prompt and nothing was too much trouble.

This company is extremely unprofessional and poorly ran. I ordered a one piece clip in hair piece that never arrived. When I queried this, I was told it had returned to them as the delivery was unsuccessful. When I requested the tracking details as I had no confirm or tracking details, with my order stating it was still being processed on their website, I received tracking details that Royal Mail tried to deliver to an address that is no longer occupied! I requested that the order be delivered to my home address, confirming my address and the very next day I received an email from Gina at Lullabellz customer service team that my order had been delivered to Matalan!!!!!! I asked why on earth would the item would be delivered there and Gina responded that was the address they were given and that I could not have a refund. I have since visited Matalan who confirmed they have not received my parcel and they only accept DPD delivers so it’s would not have been accepted. The whole experience is an absolute joke and possibly a scam.

I ordered the clip in claw pony tail, after the second use the claw clip broke. I reached out to customer service via WhatsApp but also placed an order myself paying almost ten pounds for next day delivery guaranteed by 12pm as I needed the item for the weekend and the clip broke Friday.
Faheen initially got back to me via WhatsApp asking me for the item details so they could get a replacement sent out immediately and then when I responded customer service disappeared and I haven't heard back since (they have now gone home for the weekend) so I don't expect a response until Monday at the earliest. I'd asked for a refund and stated that I'd already gone ahead and reordered the item myself due to needing it for an event this weekend so I was expecting it to arrive this morning before 12pm. No where on the website does it state next working day or if you order on a Friday then it won't be delivered until the monday. Only the next working day delivery with royal mail states next working day. The DPD just states next day. Spoke with DPD as I haven't received my parcel and been told the sender didn't pay for Saturday service so it will now be delivered on Monday completely missing my event this weekend. Not only that but another pack of extensions I have ordered arrived with a broken clip and although they do provide spares they are stitched in to the weft so I have to ask a friend who can sew as I can't if they can help replace it so I can actually wear them even though they were brand new out of the packet never worn yet with a broken clip... Quality of the items seems shoddy and customer service is slow, I kinda regret buying so many different styles and items with them now.

Edit to update customer service got back to me this morning about one issue and completely bypassed my request for a refund for the broken claw clip...also my replacement claw clip arrived this morning and has already broken they must be faulty as the pin keeps breaking, again I have reached out the customer service first thing to try and get an update on the original broken clip and sorting a refund and now the replacement broken clip and customer service has just disappeared again. It's unreasonable to have to wait a whole day for one message from customer service when trying to sort out an issue as by the time I message back they have disappeared again. I've had to open a case via klarna now, beware when ordering from this website

Faheen answered all the questions I had to ask straight away, amazing communication, perfect colour match, so polite, couldn’t ask for better service, thank you so much xxx

Faheen emailed me back helpful and really lovely ,, you need more staff like this person thank you for your guidance and help making my purchase smooth and easy thanks again

I find it absolutely bizarre that in order to be eligible for a refund you have to not open the box with the hair extensions in. I understand not taking it out of the net but not being allowed to open a box to see if it matches your hair absolutely ludicrous.
I ordered hair extensions from this brand and it looked like an okay colour in the box because in the box it’s all bunch together when I’ve taken it out of the box and held it next to my hair. I’ve realised it’s way too late and now I will not get my money back.
Someone has to come up with a different strategy for this because I don’t know who’s on this production team, but you need to put your heads together and come up with a better solution.
When I’m brushing the hair, it’s malting.

Have ordered loads of Lullabellz over the years but the quality has seriously decreased. I bought some straight one weft clip ins and one clip was broken from the get go and the other one came undone from the sewing. Super poor

Spoken to Faheen who did a colour match So spot on!!! So happy with my extensions and got no complaints now ordered another extension couldn’t recommended enough💗💗💗💗

I bought two fringes. One was lovely, the other not such good quality so I contacted Customer Services. Faheen @ LullaBellz was very helpful and offered me a few options as resolution. She also replied very fast after I submitted my query. I will definitely recommend the shop to my friends.

The colour match service wasn't working so I had to order 3 items to get the right colour. I had to return two of the wrong items separately which was going to cost me £4.75 each which didn't impress me at all!!
I emailed and Faheen dealt with my query and sent me a free returns label and a promise to refund the charge if it gets charged accidentally. Not happy with the rigmarole of the potential charge for the return but very happy with the service sorting it out.

Faheen was extremely helpful in resolving my issue via customer service. Thank you.

Faheen has been amazing
First class service
I ordered a halo colour match, but when it arrived it was too dark.
She has sent me a package of swatches so that we can get the match very close to my natural blond colour
Would highly recommend.

I returned an item in 28th Sept. I have now emailed them 3 times and completed 2 contact forms. These were done on weekdays and not weekends!!! I was treated badly when trying to return the product it took a lengthy time for them to respond. Im again being treated badly with the same treatment! No response to the customer. I'm appalled! Still awaiting refund with no response or courtesy extended to the customer! Not good enough! AVOID!