The customer service second to none.most helpful and a human being! Product excellent will be buying again
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If I could give 0 stars I would - still awaiting delivery of goods although ordered over 1 week prior to date of delivery required - the firm have made the excuse they are busy & cannot rely on courie... See more
Company replied
I place an order for conger eel and d other types fish,prices and quantities were agreed on the phone,assured of the quality and freshness and even got advice about sea food quality.order was to arr... See more
Company replied
Nice environment and clean wet fish shop. Very impressed with fish quality and outstanding service. Staff is very friendly and very helpful, gave me different options. Well recommend in my option. I... See more
Company replied
Company details
Written by the company
Seafood Supplier - We supply for restaurants, supermarkets, pub, caterings, food businesses, public customers by online fish store and from our fishmonger store in Hornchurch RM12 4RH. We supply nationwide in UK by our online fish store and as well by orders over the phone. We supplier over 200 products and if you can't find your favorite product, please contact us on our helpline or via WhatsApp on +447864975251. We will be happy to assist you doesn't matter how small or big customer you may be. We are passionate of fish and we help hundreds of customers ever year. From very basic instructions to how to cook fish and beyond by serving great restaurants in London and surrounding area. Also deliver at your door nationwide using our courier partners like DHL and DPD.
Contact info
10 Elm Parade Shops, St Nicholas Avenue, RM12 4RH, HORNCHURCH, United Kingdom
- +447922924034
- mail@luifoods.com
- www.luifoods.com
3.2
Average
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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the fish was immaculate and it melted…
the fish was immaculate and it melted in my mouth and overfilled with wonder.
18 August 2023
Unprompted review
Reply from Lui Foods Ltd
Thank you for your review
Excellent service
Excellent service, and produce was high quality as advertised.
Customer service quality was top tier and welcoming
16 August 2023
Unprompted review
Reply from Lui Foods Ltd
Thank you for your review
High quality fish with simple cooking…
High quality fish with simple cooking steps and the customer service was amazing
15 August 2023
Unprompted review
Reply from Lui Foods Ltd
Thank you for your review
The best customer service and fish was…
The best customer service and fish was great and very fresh
18 August 2023
Unprompted review
Reply from Lui Foods Ltd
Thanks
Nice environment and clean wet fish…
Nice environment and clean wet fish shop.
Very impressed with fish quality and outstanding service. Staff is very friendly and very helpful, gave me different options. Well recommend in my option.
I will be back as I like so much fresh fish.
23 August 2023
Unprompted review
Reply from Lui Foods Ltd
We really appreciate your feedback
Nice variety of fish and welcome staff.
Nice variety of fish and welcome staff.
Help me decide what I need it.
Great store to buy fish.
Definitely I will be back again.
26 August 2023
Unprompted review
Reply from Lui Foods Ltd
Thank you very much
The shop was very clean and tidy also…
The shop was very clean and tidy also the fish on display was beautiful and well organised. The fish was very fresh and tasted amazing compared to other fish shops.
26 August 2023
Unprompted review
Reply from Lui Foods Ltd
Amazing thanks
Fish was amazing and extremely fresh.
Fish was amazing and extremely fresh.
Nice place to buy online or in store.
Staff help me on everything I need it.
Nice people and recommend it.
Cheers
18 August 2023
Unprompted review
Reply from Lui Foods Ltd
Thank you for your review
Probably one of the most flavourful and…
Probably one of the most flavourful and fresh fish I have ever bought, accompanied with very reasonable price for its high quality and the staff are always willing to have a nice chat while preparing my fish just they way I like it.
26 August 2023
Unprompted review
Reply from Lui Foods Ltd
Thank you for your review
Very unfriendly staff and old fish
Very unfriendly staff and old fish
Never again!
Do not trust their sly words, they are there to catch you out
2 August 2023
Unprompted review
Reply from Lui Foods Ltd
Hi
We haven't got any record of your purchased from us. Could you please provide us more information as we requested previously, but we didn't received it.
We are very concerned of our customers option and we work with any issues may have it. We don't get this kind of review and negative approach. we are wondering if you may confused us with another company.
We are more than happy with deal with your concerns and issues, if you had from our Company.
Sincerely,
Lui Foods care team
Recommended
Great communication and massive will to fulfill customers needs. Customer is not left alone after placing an order.
7 August 2023
Reply from Lui Foods Ltd
Really appreciate your review
If I could give 0 stars I would
If I could give 0 stars I would - still awaiting delivery of goods although ordered over 1 week prior to date of delivery required - the firm have made the excuse they are busy & cannot rely on couriers - NOT good enough. They were quick to take my money but poor at delivery.
8 November 2022
Reply from Lui Foods Ltd
Unfortunately, we are an issue with the courier provider and definitely we apologies from our company. The issue on delivery was dealt and solved. We apologies for delay issues with your order.
We had improved and watching our process order to avoid future delays.
My first order from them
Would of been a 5 except i ordered it for Wednesday and it came Thursday plus 1 item they didn’t have other than that everything else was brilliant. I’d put the wrong postcode on my order but the right address they rang to get the right postcode and every question i asked about the order and delivery they answered straight away and explained very clearly so i understand it all that i asked to know and put my mind at rest knowing that my order would get to me safely and on time , I have eaten a few things from the order and it was very tasty and great quality , I will definitely order from them again in the near future
16 May 2022
Reply from Lui Foods Ltd
We thank you for your review
Fabulous Fresh Fish
Excellent customer service, good quality fresh and frozen fish available. I choose to only buy my fish here.
15 May 2022
Unprompted review
Reply from Lui Foods Ltd
we are delight you was happy
What a bitter disappointment
What a bitter disappointment! Whereas my previous delivery of smoked salmon provided me with a very tender, moist and succulent experience, this latest one has proven dry, salty and tough.
18 April 2022
Reply from Lui Foods Ltd
Hi michelle
We try our very best to provide to our customers best as possible fish product. However, smoked salmon is a very delicate product and sometimes can be more salty due of temperature changing very often on our area. Humidity and increase temperature on daily basis as smoked salmon takes 24 to 48 hours to smoked. We apologizes and hope we can get right next time.
We will contact you later on to talk about your experience and hope solve your issue.
Reply from Lui Foods Ltd
Thank you for your review
Reply from Lui Foods Ltd
Thank you for your review
LuiFoods impressed the Italians
I’m italian and wherever I have tried shellfish and seafood in restaurants or bought them from the regular main supermarket or local markets they have always been tasteless or they had an aftertaste of pure plastic.
I have been extremely surprised from the service received by LuiFoods and the excellence of the fish itself.
I would strongly recommend anyone including family qnd friends to get orders through LuiFoods. This is what we were looking for!
We have taken a sort of a gamble as the fish ordered was for Christmas Eve celebration, and they haven’t disappointed us!
They are certainly absolutely incredible!
27 December 2021
Reply from Lui Foods Ltd
We are happy to service you and thanks for your review
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