Smooth experience in Melbourne — easy booking, hassle-free drop-off/pick-up, no issues. A bit odd leaving bags in a shop instead of a dedicated room, but it worked fine. Tried Bologna twice and ran... See more
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Review summary
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Reviews shaping this summary
Booking and paying on the website was simple, quick and convenient. The drop-off location was super-convenient for me. I just felt that the staff at the mini market, though efficient, couldn't be over... See more
First time user. Easy to book and a very convenient location (near to Porto train station). Shop used was on a main street and easy to find and unload from a taxi. Only criticism is lack of transparen... See more
Company replied
The 1st location we booked at Hay Street Mall stopped working with LuggageHero and no one informed us of it. I only found out because I happened to ask LuggageHero a question about our booking, a few... See more
Company replied
Company details
Written by the company
Drop your luggage at a local shop and pick it up when convenient. Let LuggageHero turn your travel days into holidays and stop planning your trips on the terms of your luggage. Feel free to explore the city.
Contact info
Corkgade 1, 2150, Nordhavn, Denmark
- contact@luggagehero.com
- www.luggagehero.com
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Perfect on every level
Perfect on every level! Sooth transaction, easy drop-off and pick-up. All went perfectly!
30 October 2025
Unprompted review
Reply from LuggageHero
Hello Eric,
We’re thrilled to hear everything went smoothly and that you found the drop-off and pick-up easy. We appreciate your kind words and hope to welcome you again soon!
Best regards,
The LuggageHero Team
Trustworthy
I’ve used this app twice, in two different cities. Both times have been smooth and the attendings were very friendly. Everything always came back untouched. Would definitely use this service in the future.
18 October 2025
Unprompted review
Reply from LuggageHero
Hello Kelly,
We’re delighted to hear that you’ve had great experiences in multiple cities and that our partners made everything smooth and secure. Your trust means a lot to us, and we look forward to serving you again on your future travels.
Best regards,
The LuggageHero Team
No show fee
I paid for storage, £12 for a day which I did not use. I'm happy to pay for this. Luggage Hero has charged my CC an extra £14 on top. Their explanation is that it "helps cover the partner location’s preparation and reserved space, even if the bags weren’t stored". Preparation that I have already paid for. Absolutely ridiculous. I shall be contesting this charge with my CC provider and will not use Luggage Hero in future.
8 November 2025
Unprompted review
Reply from LuggageHero
Hello John,
We understand your frustration regarding the additional charge. The extra £14 no-show fee is intended to compensate the partner location for reserving space and preparing for your storage, which unfortunately still incurs costs even if the bags were not stored. We appreciate your perspective and will take your comments into account as we continue to review our policies.
Please contact us directly at contact@luggagehero.com
so we can review your booking and assist you further in resolving this matter.
Best regards,
The LuggageHero Team
Deceptive and insecure
Deceptive booking practice and insecure "storage".
I thought I was leaving my bags in lockers at Southern Cross Station, because that's what I selected. Not until after I had paid was I given the address of a local cafe near the station, where the bags were on display in front of the counter, in plain view and easy access of everyone who walked in to buy food that day. The only security was the very young (and very pleasant it must be said) teenage girls behind the counter. I would eat there, but I am one and done with Luggage Hero.
7 November 2025
Unprompted review
Reply from LuggageHero
Hello Leigh,
Thank you for your feedback. I’m very sorry to hear about your experience — I completely understand your concerns. This is certainly not the level of security or clarity we aim to provide for our customers.
We’re taking your comments seriously and will review the situation with the partner location to ensure future bookings are accurately represented and that proper security measures are in place.
We truly appreciate you taking the time to share your experience, and contact us directly at contact@luggagehero.com.
I apologize for the frustration and disappointment this caused.
Best Regards,
LuggageHero Team
very well located store and nice people…
very well located store and nice people in there!
31 October 2025
Unprompted review
Reply from LuggageHero
Hi Warion,
Thank you for your wonderful review! 🌟
We’re glad you found our location convenient and enjoyed the service from our team. We really appreciate your feedback and hope to see you again soon!
Best Regards,
LuggageHero Team
Used Howe Street
Used Howe Street, Vancouver BC luggage hero, walking distance from Cruise ship terminal. Easy to book online, staff were friendly and made sure we stopped the timer on the app to end the payment.
17 October 2025
Unprompted review
Reply from LuggageHero
Hi Diane,
Thank you so much for your review! 🌟
We’re delighted to hear that your experience at our Howe Street, Vancouver location was smooth and convenient, and that our staff helped make everything easy. We appreciate your feedback and hope to assist you again on your next trip!
Best Regards,
LuggageHero Team
Friendly people
Friendly people, secure site, per-hour pricing. They have it all.
16 October 2025
Unprompted review
Reply from LuggageHero
Hi Robert,
Thank you for your fantastic review! 🌟
We’re thrilled to hear you enjoyed our friendly service, secure location, and flexible per-hour pricing. Your feedback means a lot to us, and we hope to help you with your luggage again soon!
Best Regards,
LuggageHero Team
Excellent Customer service
Needed this service as a last minute delay with our rooms happened for 4 adults in downtown Rome. Was the first time using the service anywhere and we were in and out in 10 min, allowing us to make our tour times without dragging around 10 bags :)
Would use anytime with no hesitation.
22 October 2025
Unprompted review
Reply from LuggageHero
Hello Ed,
Thank you so much for your kind words! We’re delighted to hear that your first experience with LuggageHero in Rome went smoothly and helped make your trip more convenient.
We truly appreciate your trust and look forward to welcoming you again wherever your travels take you!
Best regards,
The LuggageHero Team
Everything went smoothly.
28 October 2025
Unprompted review
Reply from LuggageHero
Hi Andrea,
Thank you for your feedback! 🌟 We’re glad everything went smoothly and hope to assist you again on your next trip! 💼✨
Best regards,
LuggageHero team
Easy to use and convenient
I’ve used Luggage Hero in different cities in the past couple of years. Albeit being on the pricier side, I’ve never had any issues with the system to date. Shop owners have always been friendly and eager to help, and often open for long hours which gave us more flexibility to enjoy the cities we visited.
27 October 2025
Unprompted review
Reply from LuggageHero
Hi Ahmet,
Thank you so much for your detailed feedback! 🌟 We’re delighted to hear you’ve had consistently positive experiences with LuggageHero across different cities. It’s great to know our friendly shop owners and flexible hours helped make your travels easier. We truly appreciate your support and look forward to assisting you again on your future trips! 💼✨
Best regards,
LuggageHero team
First time using found excellent service
Our first time using Luggage Hero and will definitely use them again, friendly and efficient. Only small hiccup was the staff member on the front desk was new and didnt fully understand the concept, however he called his manager and after a very short conversation we were on our way and our luggage was safely stored waiting our return.
27 October 2025
Unprompted review
Reply from LuggageHero
Hi Simon,
Thank you so much for your feedback! 🌟 We’re thrilled to hear that your first experience with LuggageHero was positive and that our team made sure your luggage was safely stored. We appreciate your understanding regarding the small hiccup and are glad it was quickly resolved. We look forward to assisting you again on your next trip! 💼✨
Bes regards,
LuggageHero team
Ripped off…
We were in new York for a day and wanted to use luggage hero for a few hours so we could do a little sightseeing. We couldnt find the location to drop off our 2 bags. I tried to reach them by email but couldnt. We decide to just go to the airport. When we got home I was billed $32.84 by luggage hero
What a rip off. Avoid at all costs.
31 October 2025
Unprompted review
Reply from LuggageHero
Hello Mark,
We’re truly sorry to hear about your experience and the inconvenience you faced while trying to locate the drop-off point. That’s certainly not the experience we want for our travelers.
You can contact us directly at contact@luggagehero.com
so we can assist you further and ensure this is resolved.
Best regards,
The LuggageHero Team
Excellent location and service
Very good location to store your belongings while visiting Stockholm
23 September 2025
Unprompted review
Reply from LuggageHero
Hi Radu,
Thank you for the great review! We're happy to hear you found the location and service excellent during your visit to Stockholm.
We hope to assist you again on your future travels!
Best regards,
The LuggageHero Team
First time using it
First time using it. Very straightforward process. Fully recommended.
24 October 2025
Unprompted review
Reply from LuggageHero
Hi DT,
Thank you so much for your kind words! 😊 We’re thrilled to hear your first experience was smooth and easy. Your recommendation means a lot to us! 🙌🧳
Best regards,
LuggageHero Team
savanna luggage storage was great!
Just came home from a fabulous girls weekend in Savannah. Oue air bnb was just a 3 minute walk from the luggage storage at the bike shop. It was super easy to schedule, drop off and pick up and allowed us to enjoy our last day with a flight out several hours after check out. Would definitely use again and recommend!
19 October 2025
Unprompted review
Reply from LuggageHero
Hi Savanna,
That sounds like an amazing weekend! I’m so glad to hear you had such a smooth experience with the luggage drop-off and pick-up — and that it helped you enjoy your last day in Savannah without any hassle.
We truly appreciate your kind words and recommendation. It means a lot to us to know you’d use LuggageHero again!
Warm regards,
LuggageHero Team
It was super easy to find a storage…
It was super easy to find a storage place close to the tourist spot we wanted to visit. What a great service - we could store our bags while visiting New York after our cruise and had hours until our later flight. The location owners were very nice.
18 October 2025
Unprompted review
Reply from LuggageHero
Hi Janice,
We’re so glad to hear you had a smooth and convenient experience storing your bags in New York! 😊 Thanks for sharing your kind words — we hope to see you again on your next trip!
Best Regards,
LuggageHero Team
Signing up was easy, person was friendly
Signing up was easy. Please note that the insurance may not be necessary for you (do a Google search).
Drop off was simple. The person there was friendly and walked me through it since it was my first time. He even recognized me at pickup time
18 October 2025
Unprompted review
Reply from LuggageHero
Hi RMS,
Thanks for sharing your experience! We’re happy to hear your first time using LuggageHero went smoothly and that our partner provided great service. We appreciate your feedback about the insurance option too!
Best Regards,
LuggageHero Team
Reply from LuggageHero
Hi Princess,
We’re so glad to hear you had a good and safe experience storing with us! Thank you for recommending LuggageHero — it means a lot. 💼✨
Best Regards,
LuggageHero Team
First time and it was great!
We had never used a luggage storage service before so we were a bit apprehensive. However, it turned out great! We used a spot in Boston and it was inside of the most beautiful barber shop I've ever seen! The staff was super helpful as I didn't really know what I was doing. They helped us take a picture of our luggage and then took us back to where our luggage would be stored. We came back a couple hours later and everything was just as we had left it. Would definitely use them again!
18 October 2025
Unprompted review
Reply from LuggageHero
Hello Natalie,
Thank you so much for your wonderful review! 🌟
We’re thrilled to hear that your first experience with LuggageHero went so smoothly — and that you enjoyed the unique Boston location! Our partners take great pride in providing safe and friendly service, and it’s great to know they made you feel comfortable from start to finish.
We appreciate your trust and can’t wait to welcome you back on your next trip!
Best,
LuggageHero Team
Easy & effective!
21 October 2025
Unprompted review
Reply from LuggageHero
Hi Hasarinda,
Thank you for your kind words! 💼✨
We’re so glad to hear you found LuggageHero easy and effective — that’s exactly what we aim for. Hope to see you again on your next trip!
Best,
LuggageHero Team
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