LUCRIN Geneva Reviews 

Super quick delivery, love the phone case - it is exactly what I was looking for. Highly recommend!

Excellent product!

I honestly don’t even know where to begin.

The website of Lucrin looks beautiful and high-end. The product photos look premium online. But that’s where it ends.

In reality, only the product looks good online. The dust bag and packaging are shockingly cheap — honestly comparable to something from Shein. Definitely not what you would expect from a brand positioning itself as luxury.

The actual product quality does not justify the very high prices at all.

What is even worse, however, is the customer service and return process. Returns are not automated. Instead of a simple return portal, you have to go back and forth with customer service for weeks just to receive a return label.

I returned the item unused, in its original packaging, shortly after Christmas. It was meant to be a Christmas gift, but the quality was so disappointing that I had to send it back.

Now it’s almost March, and I still have not received my refund — several hundred euros. Customer service has completely ghosted me. Ella from customer service simply stopped replying to my emails. As someone who works in customer service myself, I have never experienced anything like this.

I have never left a negative review before, but this experience has been absolutely unacceptable. By far the worst customer service I have ever experienced.

Extremely disappointing. I would strongly advise others to think twice before ordering.

The perfect iphone cover i have ever used , please produce this design for all iPhone ranges as i have noticed that u have only made it till iphone 14 pro max , its a kind request pls 🙏🏻

iPhone 16 Pro Max Minimalist Wallet in Black Pebbled Leather: Excellent quality design, production, and customer experience! I especially appreciate this folio style case does not have branding on the cover, but rather a very simple, small, discreet gold foil logotype on the inside. I also appreciate the cover staying closed by a hidden magnet. Very elegant all around.

This is a great company to work with. They have beautiful, well made leather products and the salespeople are a pleasure to do business with.

Hello! I love the look of your crossbody iPhone mag safe cases. I had an old bandolier and was looking forward to a classic upgrade and was happy to pay more for an elevated look. I travel frequently and this is an essential accessory for me. However: the magnet is not strong enough. I simply cannot trust that I won’t lose my id. I wear the case with the mag safe wallet sometimes, but I really don’t trust it and it’s fallen off when I’ve gotten up from a hotel lobby sofa and fallen on the ground when it rubbed up against me. Even worse the metal clips that hold the shoulder strap are terrible. I’ve had the entire strap come undone and fall off on several occasions, even when just walking around in my house. I’d say overall that, especially considering the expense, I would not buy this particular product again.

Fast shipping and good quality products

The item I purchased is a gift for my mother's birthday. The accessory is beautiful and I know she will love it. Shipping was fast, arrived earlier than I expected. Thank you!

Very fast shipping. Product looks and feels very premium.

My i phone 14 pro is not fitting in snugly and completely.
That makes it hard to use the buttons on the side.

The case is beautiful with great leather just not functionsl

Quality of both materials and work is clear. Look is overall nice. Good choice!

I am a repeat and happy Lucrin customer. The products are of the highest quality materials and beautifully made. I have my first beef ever, however, which cost Lucrin one star. I ordered a jewelry case for my wife for Valentines day. It came packed in an inner cardboard Lucrin box so snugly jammed in that I had to rip the box open to get to the jewelry box; I couldn't get it to budge otherwise without fear of damaging the leather jewelry box inside. It did come with a nice cloth storage bag, which is what I used to present it as a gift. No issue with the product, and it did not get damaged with my ripping the cardboard box.

High quality item. Wrapped with care. Luxury item.

Leather sleeve doesn’t fit. iPad is so tight it’s very difficult to get out. Stitching isn’t straight so the sides of the sleeve don’t match. Leather is very plastic-like. Overall really shocked by the quality, especially for the price.

Lucrin is trusted, high-end protector and art-work at the same time for my IPhone and IPad.
The materials are top notch and the fit is perfect. Thanks Lucrin and keep up the excellent work!