Initially when I wanted to order, this item was out of stock so I filled out the form to be contacted when it became available. I never received the email despite the SKU becoming available again. Thi... See more

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Company details
Written by the company
Established in 1994, LUCRIN flaunts over 30 years of expertise in leather handcrafting through several collections of bespoke leather essentials. Lucrin Geneva's sublime craftsmanship combines practicality, elegance, and timeless designs. Our distinctive style, designs, and diverse array of colors enthrall leathercraft connoisseurs and enthusiasts from around the globe. Lucrin Geneva offers unparalleled customization possibilities to our customers, all done with utmost care, precision, and love. Our luxury leather products also make precious gifts of time and attention for your loved ones.
Written by the company
- Personalize all your items
- Worldwide shipping
- Diverse means of Payments
- Satisfied or Refund
Contact info
United States
- customer@lucrin.com
- www.lucrin.com
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Replied to 100% of negative reviews
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The Lucrin Minimalist Wallet-iPhone 15…
The Lucrin Minimalist Wallet-iPhone 15 Pro Max has the minimalistic qualities I was looking to protect my iPhone Pro Max. It has a quality leather appearance with attractive stitching. I would give five stars for these qualities.
Unfortunately, I can only give three stars for the durability of the leather loop straps. I was concerned initially when I received the wallet. I have used this wallet for a dozen times. The stitching was excellent, but the leather material ripped at the stitching. This could’ve happened because I wear the holder on the right side of my hip and there is a small car seat clearance between the hip, the seats and the metal seatbelt strap clip attachment. I didn’t notice any problems of the wallet rubbing against the car seatbelt metal clip attachment. If I thought this would’ve been a problem, I would’ve worn the wallet on my left side, where there’s a little more clearance between the seat and seatbelt clip attachment to prevent rubbing against the wallet.
Great customer service
I got the crocodile-style leather case for my phone. I’m very happy with the quality of the phone case and amazing customer service.
Helpful team
As part of my order I needed to contact customer service to arrange a return. The team were very helpful and made suggestions to speed up the refund.
Many reasons The beautiful leathers
Many reasons The beautiful leathers, the choice of different finishes available - the colours are glorious - almost impossible to choose but best of all was the service I received from Riyad - the most patient and charming person but also quick to pick up on my mistakes before it was too late to rectify them - impressive and going forward when I need a gift that is personal and also beautiful I will be choosing Lucrin. Anna
My Son and I bought products from you
My Son and I bought products from you. All was so easy and smooth. Quality was 5 star. Thanks.
Received a remediation to my issue in a…
Received a remediation to my issue in a very short time thanks to the responsiveness of the customer service. Everything was resolved to my entire satisfaction! Thank you.
Great customer service
Great customer service. Special thanks to Joyce, who resolved our issue promptly and very efficiently. Thank you.
no issues whatsoever
no issues whatsoever. Shipping as stated. Received in good condition.
Exceptional quality leather goods
Exceptional quality leather goods, and the microfiber linings are perfect for my lenses.
Not of the design and quality /…
Not of the design and quality / craftsmanship I expect of LUCRIN

Reply from LUCRIN Geneva
Beautiful craftsmanship
My custom-made leather computer sleeve is gorgeous. The first time I put it on it was really tight, but now it fits like a glove, even on the second time. It is a beautiful color and the monogram is great. Everything about it is so beautiful. Expensive but worth every penny!
Great finish on the vegetable tanned…
Great finish on the vegetable tanned leather (in tan). Please do more products with that particular leather. Thanks!!
Beautiful Apple Watch straps and fast…
Beautiful Apple Watch straps and fast shipping to the USA. Very pleased.
Have bought an IPhone case and four pen…
Have bought an IPhone case and four pen cases beautifully made the leather is of the best quality so pleased with my purchase would highly recommend this company and have told my family and friends excellent customer service.
Experience with Lucrines with Lucrin so far
All my experiences with Lucrin so far, and since 2021, have been extremely positive. The products are of very high quality, and the quality/price ratio is quite acceptable. They treat each customer exceptionally and professionally, whatever the objective, whether it's requesting information or providing after-sales service.
RESPONSIBILITY FOR INCORRECT CELL PHONE CASE
Inquiry Explanation: Order# US000151765 Luxury Bumper-Samsung Galaxy S25 Ultra
I believed that I correctly ordered the above cell phone case. Instead, I was sent a Samsung S25 not S25 Ultra case as requested. When I queried your site for the cell phone case your site reflect the Samsung S25 ultra was in stock it also had intermingled the S25, S24 Ultra and S26 Ultra. An addition query reflected Error 403 Forbidden. Therefore, there was considerable confusion during this purchase. I understand your return policy regarding a product which was monogramed. I accept the responsibility for the error but I also believe the circumstance as stated above would mitigate your policy. I spent over $400 for two phone cases on correct and one incorrect. I would expect some consideration and acknowledgement by your compan for reasons stated above. instead i recieved a non answer and no responsibility by your company for the error

Reply from LUCRIN Geneva
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