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LUCRIN Geneva Reviews 

1,189
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 418 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful leather, excellent craftsmanship, and durable design. Many find the items to be luxe, well-made, and perfectly suited for their needs, often highlighting the elegant design and variety of colors available. People also frequently commend the efficient and prompt delivery service, even for international orders, making the overall purchasing experience a positive one. Conversely, a small portion of people felt dissatisfied with aspects of customer service, mentioning slow communication, unhelpful responses, or issues with order cancellations. Some customers also noted problems with their orders, such as incomplete shipments, significant delays, incorrect items, or missing customizations. Additionally, a few reviewers expressed concerns about product value, specific design preferences like strap length or case thickness, and functional issues such as weak magnets or difficult closures.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the helpfulness and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers praising the ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially when I wanted to order, this item was out of stock so I filled out the form to be contacted when it became available. I never received the email despite the SKU becoming available again. Thi... See more

Rated 4 out of 5 stars

The quality of the wallet IPhone case is very nice. Several color options. My only concern is the case doesn’t close when only a few credit cards & driver’s license are placed inside. I’m hoping... See more

Rated 4 out of 5 stars

I am a repeat and happy Lucrin customer. The products are of the highest quality materials and beautifully made. I have my first beef ever, however, which cost Lucrin one star. I ordered a jewelry cas... See more

Rated 5 out of 5 stars

We ordered the wrong iPad cover to replace the one I had soiled and worn out. Lucrin cheerfully and efficiently sent me a return authorization and return label, then issued a refund when they receive... See more


Company details

  1. Leather Goods Store

Written by the company

Established in 1994, LUCRIN flaunts over 30 years of expertise in leather handcrafting through several collections of bespoke leather essentials. Lucrin Geneva's sublime craftsmanship combines practicality, elegance, and timeless designs. Our distinctive style, designs, and diverse array of colors enthrall leathercraft connoisseurs and enthusiasts from around the globe. Lucrin Geneva offers unparalleled customization possibilities to our customers, all done with utmost care, precision, and love. Our luxury leather products also make precious gifts of time and attention for your loved ones.

Written by the company

Personalize all your items
Worldwide shipping
Diverse means of Payments
Satisfied or Refund

Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.1

All reviews

(1,189)

570 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast Reply to my Gripe Note

Fast, bilingual and competent resolution of my issue. Flawless quality of the leather product, while my issue was with the insert/filling in a way that was beyond Lucrin’s control - nevertheless they committed to remedying the situation without delay.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Purchased my lucrin bifold men wallet…

Purchased my lucrin bifold men wallet with green colour its amzing light simple qulity of crafrmanship no problem in shipping was free got in 4 days Via UPS its amazing leatherproduct very satisfied 💚💚💚💚

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I bought an iPhone 17 pro wallet at the…

I bought an iPhone 17 pro wallet at the end of last year for my wife. We have bought from Lucrin before and been very satisfied. This time my wife bought an orange iPhone and a wallet to match. Unfortunately the wallet showed the dirt and I contacted Lucrin to ask about cleaning. They said that the wallet probably couldn’t be cleaned and offered to replace it. I think that that was very generous given that the wallet had only had normal wear. They suggested a darker colour and ‘pebbled’ finish which would not show dirt so much. Special thanks to their representative Joyce who handled our case. Very happy with Lucrin.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

They got me for life! Love it.

Love my case so much. I recommended this brand to my sister and she's going to get one of her own. The quality is great and shipping was very fast. Love. I don't think I'll ever buy a phone case from anywhere else.

13 May 2026
Rated 5 out of 5 stars

Great customer service

Great customer service , I had a product customized and they were very helpful via email to help me create and order this. I am very happy with the quality and how the product turned out. Thank you

26 May 2026
Rated 5 out of 5 stars

Impeccable customer care

Having ordered two iPhone cases last year I felt that, after some use, they were not wearing well. I’d ordered smooth leather and it marks quite badly.
Also, the charging port aperture was ok for an Apple cable but slightly too small for premium connectors such as Anker.
I told LUCRIN and they could not have been more helpful. New, replacement cases with a modified hole for charging cables have arrived in a beautiful grain leather.
Customer support was brilliant.
Sometimes it’s not what is wrong that matters - it’s how that thing is put right.
The cases are very well made and feel wonderful in the hand.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

It does not fit my 13” SurfacePro 11 as…

It does not fit my 13” SurfacePro 11 as advertised. Very disappointed. I need to return it. Please instruct me how to do so.

29 May 2026
LUCRIN Geneva logo

Reply from LUCRIN Geneva

Dear Mr Mudiyam,

Thank you very much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you have experienced and understand how frustrating this can be.

Please rest assured that our customer service team is already addressing your concern. If you require further information, please contact us directly at customer@lucrin.com—we are happy to assist you and will ensure that the matter is resolved as quickly as possible.

We sincerely thank you for your patience and for giving us the opportunity to resolve this matter to your satisfaction.

Sincerely, Your Customer Service Team, LUCRIN Geneva

Rated 5 out of 5 stars

I own a couple of lucrin products and…

I own a couple of lucrin products and the love to details & quality is exceptional. Some delay in delivery, but this was due to courier service. lucrin made everything to provide great service. I‘m very happy. Thank you for everything.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully made

Beautifully made, stitching is excellent, the leather quality feels very nice. I'll be purchasing again from this company.

27 May 2026
Rated 5 out of 5 stars

Beautifully crafted

Beautifully crafted and considering it came from out of US it arrived in a very timely manner. It's going to last forever and will only get better and better as the letter softens with use.

28 May 2026
Rated 5 out of 5 stars

Highest Quality

This is top quality leather. Gorgeous. Products arrive quickly and they communicate along the way. Love you Lucrin!!

5 May 2026

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