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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website, describing it as great, nice, and lovely to play on, with some highlighting good games and high bonuses. Some users also report fast withdrawals and positive interactions with customer service, noting quick responses and friendly staff who help resolve issues. However, some people were dissatisfied with the refund process, with several reporting significant delays in receiving their money, sometimes for many months. There are also concerns about the company's response time and customer service, with some users experiencing slow replies, unhelpful copy-paste responses, and a lack of action on urgent requests, particularly regarding account closure. Some users also expressed concerns regarding account management and the process for account closure.

What people talk about most

Payment

People report ambiguous experiences with payment. While some customers praise fast withdrawals, with money... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise it as a "best website to play... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised the support for being... See more

Refund

Consumers express significant dissatisfaction with the refund process. Many reviewers report long waiting... See more

Response time

Reviewers mention ambiguous feedback about response times. While some customers praise quick support and... See more

Based on these reviews

Rated 4 out of 5 stars

Games work well. Deposits are usually instant but withdrawals take quite long (but so far they always show up)!

Rated 4 out of 5 stars

First I thought that I didn't get my money, but I got the money. It was not much, but if I played more it could be much more.

Rated 1 out of 5 stars

So far, no solution. This company is very dangerous and scammers. BEWARE. Tickets are closed or unresolved. Many players are lucky enough to be scammed in the same way; all the stories are... See more


Company details

  1. Online Casino or Bookmaker
  2. Gaming service Provider

Written by the company

Welcome to Lucky Max Casino, the place where your dreams can truly come to life! At Lucky Max Casino, every moment you spend with us promises a relaxing experience, flawless service, and fair rewards. If you're wondering why Lucky Max Casino should be your choice, we have compelling reasons to share. Firstly, at Lucky Max Casino, player loyalty is our utmost priority. We pride ourselves on providing fair rules for promotions and games, ensuring you always feel lucky and joyful. Our bonuses and gifts come with clear and fair terms, adding to your pleasure and excitement. Plus, our dedicated team is available 24/7 to address all your questions and needs. Secondly, although it might sound traditional, our primary goal is to satisfy our players. We go above and beyond to ensure your convenience. Lucky Max Casino features games from trusted gaming providers, supports payments in multiple currencies, and offers a wide range of payment systems. Our platform is designed to make your gaming experience as comfortable and enjoyable as possible. Lastly, take a deep breath, relax, and immerse yourself in the world of Lucky Max Casino. Here, the magic of gaming awaits you at every turn.


Contact info

2.9

Average

TrustScore 3 out of 5

412 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Shit casino dont got my 2000 of last…

Shit casino dont got my 2000 of last year they closed my account and expected i agree with a 200 euro settlement what till this day i didnt received it and they asked for a crypto wallet what i dont have and they new about that i never made a deposit with crypto this casino has to be removed from every country hope someone get a lawsuit for this send my 2000 peace of shittys

29 March 2026
Unprompted review
Rated 5 out of 5 stars

I am very satisfied.

Good, clearly laid out casino. Verification is very quick. Payouts are too. Bonus offers are great. You get offers almost every day. Often bonuses in the 300-450% range. Support is good, they are also very quick when something doesn't work. Good selection of games. Personally, I still miss Relax/PnG, but that's no reason to deduct a star. Therefore, a full 5 stars.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Cashout issues

I have been a loyal customer at Luckymax for over 2 years. I was always satisfied and had multiple payouts without any issues. However, a few days ago I won some money and requested a €600 withdrawal. This was canceled and I was asked to provide ID and payment verification. I did this and submitted a new cashout request, and after 1 day the money was in my account.

The day before yesterday I submitted another cashout request of €1,900, and this was canceled again with another verification request, which I find strange. I did the same verification again and am now waiting for my payout.

If this goes through, I will continue playing here because I never had these kinds of problems before and I was always happy with their service. I will let you know whether I receive my payout this time and will then update my review and stars accordingly. Otherwise I would give them 5 stars.

Update: I received my money. Its still legit.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

THEY DON’T PAY OUT

Worst place to play ever. LOST 50 THOUSAND EURO IN 1 YEAR to this unlicenced “casino”. Impossible to win here, and if you do win a couple thousand they simply just DON’T PAY OUT. Please everybody do NEVER EVER EVER PLAY HERE.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

My experience is great with Lucky Max.

My experience is great with Lucky Max. The slots are nice, and fair. I have been playing for a short times, and I have already won. The cashout was quick even tho they had technical issue, they msnaged to resolved the issue quickly and 24 hours later my winnings reached out my bank account.

Customer service is great and helps you to resolve any issues you may have.

23 November 2025
Unprompted review
Rated 1 out of 5 stars

I am trying to close my account

I am trying to close my account. I have been trying it for over 6 months. They keep saying that it is under internal review. I don’t understand why it should take so long.

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Never ever play at this casino

Never ever play at this casino. I played Here for a long time, and never was Abble to win anything, But as we all know that can be part of the game. But how Lucky is treatin customers insane. A few months ago after 2 months of asking my acount permanent, told them I have a addiction and it destroys my life they told me they did it. But after 3 months and one single question they opened
It again. Again told them about the adiction and What it does to my life, no response and just more ProMotion to let me deposit.

If you read this and thinking about playin and you have a weakness for addiction, please dont do it, its not worth it and they wil never help you, only let you lose more

30 October 2025
Unprompted review
Rated 1 out of 5 stars

This casino is fully aware that I have…

This casino is fully aware that I have a gambling addiction, I have told them repeatedly, in writing, and begged them to permanently close my account. Instead of protecting me, they chose to exploit my weakness by offering bonuses and “special offers” to keep me gambling.

They claim to promote “responsible gambling”, but that is an absolute lie. Their actions show zero responsibility, zero ethics, and zero care for player safety.

I’ve been asking for months to have my account deleted, and they continue to ignore me while pushing me to deposit more. This is predatory behavior, they knowingly cause harm for profit.

No person should ever come near this platform. They are not just irresponsible, they are dangerous.

30 October 2025
Unprompted review
Rated 4 out of 5 stars

Games work well

Games work well. Deposits are usually instant but withdrawals take quite long (but so far they always show up)!

30 October 2025
Unprompted review
Rated 1 out of 5 stars

This casino is a joke to dutch…

This casino is a joke to dutch nationals and players. They play with the rtp to make sure you lose ur money... I have proof the rtp is off so anyone wants the proof send me a message.. they don't close ur account when asked it takes them month. Please make sure to stay away from this casino. They first get u hooked and then make sure u won't win anything by having a rtp that is off. Anyone else has this send me a message and together we will go to the commission board..

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Very Good Casino

Very Good Casino. I have got a crazy random hit in Brute Force 2 Days ago, and I received it yesterday via Paysafecard. Every Week good Deposit Bonuses and Free's for activate players some times.

25 October 2025
Unprompted review

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