Loxley Colour Reviews 

9,479
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 792 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism and helpfulness of the staff. People are highly satisfied with the superb quality of the prints, products, and framing, noting excellent color accuracy. Reviewers also frequently commend the efficient and fast delivery, often mentioning secure and robust packaging. However, some customers also noted occasional issues with delivery, including significant delays or orders not being received. A few other people also felt that quality control could be inconsistent, citing problems like uneven borders, bent edges on prints, prints being darker than expected, or even receiving orders mixed with other customers' images.

What people talk about most

Quality

People report positive experiences with quality, consistently praising the superb print quality, vibrant... See more

Product

Reviewers consistently express delight with the product quality, with many customers praising the superb... See more

Service

Customers had positive experiences with service, consistently praising its professionalism, efficiency, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Order

Users describe positive interactions with the ordering process, finding it straightforward with many options... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service once again! Items were delivered ontime & extremely well packaged. Print quality was superb, Client was delighted with the print & the vibrance of the colours. Great job all round... See more

Company replied

Rated 5 out of 5 stars

The quality of the prints were beautiful The grandkids enjoyed their copies and my wife Eileen put the other two prints up in our living room The service was excellent, I repeated my request m... See more

Rated 5 out of 5 stars

Quality as expected and arrived within predictable time scales. I value the reliability of Loxley. Only issue I have on this occasion is with the delivery company who wouldn't wait till I answered t... See more

Rated 5 out of 5 stars

I recently sent off digital photographs to Loxely Colour to have prints made of different sizes. I do this quite often and I don't have to worry. Everything is always handled perfectly. This time... See more

Company replied


Company details

  1. Photo Printing Service
  2. Bookbinder
  3. Digital Printer
  4. Photo Lab
  5. Picture Frame Shop
  6. Print Shop

Information provided by various external sources

High quality professional printing services for professional photographers in the UK and worldwide. Home of the famous Bellissimo wedding album range.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(9,479)

781 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor quality control.

Customer service was very good but quality control was very poor in my experience. My first order contained several prints with bent edges and also with uneven borders. After raising this with Loxley, I received replacements but the borders were exactly the same (sloping from 12mm to 10mm and therefore obviously slanted to anyone who looked at them). I then had to arrange a third set - these were fine, but by then it was too late to use them in setting up an exhibition I am involved with.

8 June 2026
Rated 5 out of 5 stars

Always a super simple process to order…

Always a super simple process to order prints. And it's great to recieve the finest quality at very competitive prices.

22 June 2026
Loxley Colour logo

Reply from Loxley Colour

Hi Adrian,

Thanks for your review. We are so pleased you have been happy with your experience with us! We look forward to working with you again soon.

Team Loxley

Rated 5 out of 5 stars

Great service again

Great service again! Ordered a few prints, one was a special order and all turned out fantastic.

15 June 2026
Loxley Colour logo

Reply from Loxley Colour

Hi Lorna,

Thanks for your review. We are so pleased you have been happy with your experience with us! We look forward to working with you again soon.

Team Loxley

Rated 5 out of 5 stars

Print quality is superb and the colour…

Print quality is superb and the colour accuracy was spot on to my calibrated screen, I didn’t use any profiles. Delivery was quick and the packing was super robust so no chance of damage in transit. Will definitely be switching over from my current German supplier!

21 June 2026
Loxley Colour logo

Reply from Loxley Colour

Hi Marc,

Thanks for your review. We are so pleased you have been happy with your experience with us! We look forward to working with you again soon.

Team Loxley

Rated 4 out of 5 stars

Superb quality and great service

Superb quality and great service

14 June 2026
Loxley Colour logo

Reply from Loxley Colour

Hi Duncan.

Thanks for your review. We are so pleased you have been happy with your experience with us! We look forward to working with you again soon.

Team Loxley

Rated 3 out of 5 stars

Not as good as before.

I've used Loxley colour numerous times over the last decade, previously I've always been happy with the results. This time, not so much. I had carefully scanned a lot of old B&W photographs for my mum, they were small images which I enlarged and therefore expected a loss in quality. They came out okay. But the photos that were taken on current modern camera's were not great. As I said before, I've never had an issue before and in all honesty I can't remember if I clicked the "AI correct" button or not, but the modern pics were all darker than expected and that was what was disappointing.

17 June 2026
Loxley Colour logo

Reply from Loxley Colour

Hi Ian,

Thanks for review. We are sorry to hear that you weren't happy with your recent print order. Our team will be in touch to have a chat and resolved this for you.

Team Loxley

Rated 5 out of 5 stars

These guys go above and beyond

These guys go above and beyond, I can’t recommend them enough, staff are so helpful and their products are pure quality

1 July 2026
Loxley Colour logo

Reply from Loxley Colour

Hi John,

Thanks for your lovely review. We are so pleased to hear you have been happy with our service over the years, we look forward to working with you again soon!

Team Loxley

Rated 4 out of 5 stars

The print quality is great, delivery a problem

The print quality is great. The one letdown is DPD! The parcel arrived with water damage and the corner torn that had penetrated the outer two layers of packaging. Fortunately the prints were protected by a waterproof inner wrap, which is a plus for the robust 3 layer packaging.

14 June 2026
Rated 5 out of 5 stars

always delivers

product great as usual and absolutely no worries with regards to sending direct to client without seeing it first. delivery instructions were followed so that the piece arrived when requested.

5 June 2026
Rated 3 out of 5 stars

I'm always happy with the quality

I'm always happy with the quality. The process is frustrating. Auto colourgrading is not wanted & when printing an album, there is a secondary upload that gets put into spam mail everytime.

30 October 2025
Rated 5 out of 5 stars

From the moment I signed up to order…

From the moment I signed up to order from Loxley it was great. They had a call with me and helped me understand more about the printing papers and what they are best for. The order of the various print papers and the calibration shots were super helpful. I really like Loxleys brand from all aspects!

11 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look