I was not too happy with the process of coming to an agreement due to operators not dealing with my unusual circumstances efficiently.. but then I finally tried one more time and thankfully, an op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lowell have been great, they only take what we can afford each month, they don't pressure us for more.. instead they make sure that our monthly payments are affordable to us. So glad our debt got hand... See more
Company replied
I know i should never have let it get so bad but ive been so ill and nearly died waiting now for a kidney transplant and you have taken so much stress away from me thank you
Company replied
Did it all online. Didn't have to speak to anyone, no being kept on hold or having to answer a million questions. If it was this straightforward with other companies, I wouldnt be in contact with Lowe... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Simple process and explanations of how…
Simple process and explanations of how repayment plan works love the discount aswell.
5 August 2026
Reply from Lowell
Hello Julie,
Thank you for your review. We're delighted to hear that you found the process simple and easy to understand, and that we were able to help you set up a payment plan that suited your circumstances. We appreciate your feedback.
Kind regards,
Ellie
Reply from Lowell
Hello Paul,
We are sorry you are unhappy with our service. Please know we care deeply about our customer's health and well-being. I’ve asked one of my colleagues to contact you directly so we can look into this for you.
Kind regards,
Ellie
Reply from Lowell
Hello Kristian,
Thank you for taking the time to share your experience with us; we really appreciate it.
Kind regards,
Ellie
Reply from Lowell
Hello Wayne,
Thank you for taking the time to tell us about your positive experience with us. We really appreciate it!
Kind regards,
Ellie
Reply from Lowell
Hello,
We are so pleased to hear that you had a positive experience with us. Thank you for your kind words!
Kind regards,
Ellie
They are always there to assist you
They are always there to assist you in anyway, very helpful staff and great understanding of your needs
13 August 2026
Reply from Lowell
Hello John,
We are so pleased to hear you had such a positive experience with our team. It's wonderful to know that our staff were helpful and understanding of your needs. Thank you for your kind words!
Kind regards,
Ellie
No idea why they would be asking for…
No idea why they would be asking for reviews on trust pilot but here we are . Bottom feeders like the rest of these debt buyers. They use scaremongering to bully people into paying . Zero stars if I could
13 August 2026
Reply from Lowell
Hello ASHLEYSMEE,
We take all feedback seriously and if you'd like to chat further about your 1 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Ellie
They aren't the worst to deal with
21 October 2025
Reply from Lowell
Hello Rachael,
Thanks for taking the time to leave a review. If you'd like to chat further about your 1 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Ellie
Reply from Lowell
Hello Andrew,
We appreciate you sharing your feedback. We are so glad our website was easy to use when setting up your payment.
Kind regards,
Ellie
Reply from Lowell
Hello John,
We are so pleased to hear that our customer service agent was able to assist you positively. Your kind words are greatly appreciated.
Kind regards,
Ellie
Reply from Lowell
Hello PB,
We appreciate your kind words and are glad to hear that you found our service so understanding. Thanks for taking the time to leave a review.
Kind regards,
Ellie
Always sort the problem always help me…
Always sort the problem always help me always pick up the phone without problem and I can say anything and they always help and understanding thanks to lowel
6 August 2026
Reply from Lowell
Hello Dana,
Thank you for your kind review. We're delighted to hear that you've found our team helpful, understanding, and easy to contact whenever you've needed support. Providing a positive experience and working with our customers to find the right solutions is very important to us. We truly appreciate your feedback.
Kind regards,
Ellie
Great customer service
Great customer service, took my situation into consideration, supported me considerably
13 August 2026
Reply from Lowell
Hello Abdi,
We are so pleased to hear you had such a positive experience with our customer service. It's wonderful to know that we were able to support you. Thank you for your kind words.
Kind regards,
Ellie
Good and understanding team
The gentleman who dealt with my financial circumstances was very helpful
6 August 2026
Reply from Lowell
Hello Graciett,
We're so glad to hear you had a positive experience. We strive to provide excellent customer service and are happy to hear that our team member was able to assist you. Thank you for leaving a review.
Kind regards,
Ellie
The company doing very well
6 August 2026
Reply from Lowell
Hello Joby,
Thank you for your positive feedback and for taking the time to leave a review.
Kind regards,
Ellie
Trying to charge me extra
Trying to charge me extra, sent my anxiety through the roof disgusting service
6 August 2026
Reply from Lowell
Hello Craig,
Thank you for reaching out to us here. I’ve asked one of my colleagues to contact you directly regarding this.
Kind regards,
Ellie
Good Experience with Lowell…
Lowell were very easy to talk to and they listened to my circumstances. We got it all sorted and I am very happy with the service I received.
6 August 2026
Reply from Lowell
Hello Allison,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback. Thank you for your kind words.
Kind regards,
Ellie
Extremely friendly
Extremely friendly, helpful and willing to go that little bit further to make dealing with Lowell much simpler. Very understanding agents that are capable of understanding individual needs whatever you're situation.
13 August 2026
Reply from Lowell
Hello John,
We're so glad to hear that you had a positive experience. We strive to provide our customers with the best possible service, and we're happy to know that we were able to meet your needs. Thank you for your kind words!
Kind regards,
Ellie
I called to ask a couple quick…
I called to ask a couple quick questions, upon the call the first person I spoke to was very helpful the woman I spoke to next was not helpful. Instead she kept me on hold for over 10 minutes then stated that she assumed I hung up the phone, then proceeded to not answer the question I asked despite saying that she originally put me on hold to find out more about the question I asked and then stated she would put me on hold only to find out she scoundrel have asked her colleague and found out the answer within seconds, yet she had me on the phone for 30minutes. Overall an awful experience I’m not even sure that she made a note
13 August 2026
Reply from Lowell
Hello,
Thank you for reaching out to us here. We are sorry to hear of your experience. I’ve asked one of my colleagues to contact you directly so we can look into this for you.
Kind regards,
Ellie
Reply from Lowell
Hello Ash,
We appreciate your kind words. We are so glad that we could provide a helpful and friendly experience for you. Thank you for sharing your positive feedback.
Kind regards,
Ellie
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