Really difficult and tricky finance situation , but Blake at Lovey Finance was there every step of the way. His communication was second to none, always keeping me updated and doing everything he... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our account manager Kimberly Buck was thoughtful, attentive and stayed really close to us to make sure we got what we needed. The whole process was really quick and painless, with everything being cle... See more
Company replied
Thank you Abbass for helping us getting a loan for our company and your professionalism.From start to finish you’ve made the process so simple ,easy and unbelievably fast and most of all reasonable r... See more
Company replied
We’ve used lovey for various borrowing on loans and assets over the last 3 years and they’ve been fantastic with communication, everything is always explained and understood clearly so you know what... See more
Company replied
Company details
Written by the company
Lovey (formerly Love Finance), the UK's fastest-growing SME lender and broker, founded in 2016 by Jack Smith to simplify business lending. With a mission to make lending simple, fast, and beautiful, Lovey has funded over £500 million in loans for more than 11,000 SMEs across the UK. Recognised by EY, Deloitte, The Sunday Times, Financial Times, UK Growth Index, FeBe, and Sifted as one of the UK fastest-growing companies. Lovey combines direct lending and brokerage services to deliver fast, flexible, and tailored funding solutions. With an industry-leading 5-star Trustpilot rating, businesses can enquire in 60 seconds and receive funding in as little as 4 hours.
Contact info
36 Great Charles Street Queensway, B3 3JY, Birmingham, United Kingdom
- 0800 086 9404
- hey@lovey.com
- www.lovey.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lovey
That's exactly how applying for business funding should be - thanks for choosing Lovey! 💜
Very Impress with their…
Very Impress with their professionalism, quick response, and same day funds delivery after approval.. Thanks Tom & Team.
1 September 2026
Unprompted review
Reply from Lovey
Quick and easy funding is what we do best Umar! We know you don't have time to waste and we're really happy Tom and the team could secure the loan for you on the same day! 🤩
Euegen
Euegen, Was brilliant from start to finish. Kept us informed with updates at all times. Gave us the best advise and not just trying to sell but helpful on what is best for you and business at the same time.
3 September 2026
Unprompted review
Reply from Lovey
We always have your business in our best interests and want to see you thrive! We're really glad that Eugene kept things transparent was able to advise you accordingly! 🤝
Great experience with good…
Great experience with good communication from start to finish. Luke has been really helpful and seemed to be on top of the whole process.
24 August 2026
Reply from Lovey
Hey Beverley, we really appreciate feedback like this! It's great to hear that Luke kept you updated during the process and that you felt supported! 💜
Excellent service from start to finish
Excellent service from start to finish. The team communicated promptly and with a real sense of urgency, while remaining polite and professional throughout. Everything was explained clearly, which made the whole process quick, smooth and reassuring.
A special thank you to Jay for the excellent support and professionalism. Highly recommended!
3 September 2026
Reply from Lovey
We're really glad you found the process straight-forward and that you received the funding so quickly! The team (and Jay) are always here to offer a stress free experience. Thanks for the recommendation! 🥳
Russell was very helpful in terms of…
Russell was very helpful in terms of following up and making sure everything was completed. He kept calling and sending emails, even while I was on holiday and busy with my children and my business, and I do appreciate the effort he made to get everything sorted.
However, I wasn’t very happy with the way he sometimes responded to my emails. On a few occasions, I felt that his tone was quite rude and not as professional or polite as I would have expected. That is the main reason I have given him a rating of 3.
I previously dealt with someone from Lovey regarding my previous loan, and he was extremely helpful, professional and polite throughout. Compared with that experience, I unfortunately did not feel that Russell provided the same level of customer service. I appreciate his persistence and help, but I think the way he communicates with customers could be improved.
2 September 2026
Reply from Lovey
Hi there,
Thanks for sharing your thoughts 🙂
We really appreciate your feedback and understand how important it is to have someone who can keep you in the loop.
With that being said, we'd like you to thank you for bringing this to our attention - we aim to deliver a 5* experience at all times.
If you'd like to discuss anything further, please reach out to us! 💜
Reply from Lovey
Thank you so much for your lovely review about Ewan, we're really happy to hear the experience you've had felt really clear and supportive! 🤩
fast and good communication
2 September 2026
Reply from Lovey
We're really pleased we could secure your funding so quickly Sibongile! 😊
Dominic was extremely helpful and his…
Dominic was extremely helpful and his communication skills were excellent.
26 August 2026
Reply from Lovey
We're sure Dominic will be thrilled with this review Yvette - so glad you found his support and communication skills 5* worthy! 💜
Made and enquiry with Lovey and Anmol…
Made and enquiry with Lovey and Anmol called . I sent all the documents he requested . Got back to me with more questions to which i answered immediately. Then heard nothing so i emailed Anmol and no response . Just emailed today again and no response again . Very unprofessional behaviour ... would not recommend . Luckily contacted funding circle and they were brilliant and received my funding same day . Dont waste your time with Lovey they are time wasters
25 August 2026
Unprompted review
Reply from Lovey
Hi Jason,
Thanks for your feedback, and we’re sorry to hear you were disappointed with your experience.
We’ve reviewed your application and can see there was some incorrect information provided on the original application, which unfortunately contributed to delays in the process. We’re sorry this wasn’t resolved sooner and for any inconvenience this may have caused.
We wish you and your business all the best going forward.
Our contact Harjit made this experience…
Our contact Harjit made this experience really easy. He was extremely helpful and professional
1 September 2026
Reply from Lovey
We're completely dedicated from your first enquiry! It's great to hear that Harjit kept you in the loop during the process. Thanks for the recommendation! 😊
My account handler is perfect
My account handler is perfect. Super reliable and friendly.
1 September 2026
Reply from Lovey
That's what we love to hear Mr Henderson, having an account manager who is consistent is always helpful when you're running a business! 💜
Very professional and easy to deal…
Very professional and easy to deal with had no problems atall
1 September 2026
Reply from Lovey
Thanks for sharing David! We're really happy to hear you've had such a positive experience! 😊
Great Service
Kurtis provided an excellent service from start to finish and was able to provide the required funding for the business.
21 August 2026
Reply from Lovey
Great news Carl! We really appreciate your kind words about the service Kurtis provided and that he handled everything so efficiently. Thanks for choosing Lovey! 🥳
trustworthy, professional and quick service.
Romi was great and made the whole process so easy and stress free, the customer service was really good. We would definitely recommend this company if you want a trustworthy, professional and quick service.
27 August 2026
Unprompted review
Reply from Lovey
We're so glad you found the process straight forward Julia and we can't wait to share your feedback with the team! Please let us know if we can help with anything else! 🤩
Very good customer service
Quick and easy, very helpful broker, Fin helped all the way through with paperwork.
24 August 2026
Unprompted review
Reply from Lovey
Hey Ioana, we're thrilled you found applying for a business loan so simple with Fin's help! 💜
Same day business loan
From the time i put in a inquiry i recieved a call from Kimberly within 10 minutes, i was dubious i would get a loan due to my business legal strcuture being a CIC so this was just a inquiry honestly from a place of desperation at the time. Kim was genuinely interested in my business and her passion for wanting to help i could hear through the phone. I ideally wanted the money the same day and Kim made this happen
what a great service and if i need a loan again i know who i will be contacting
thank you Kim
28 August 2026
Unprompted review
Reply from Lovey
We're here to offer any support you need Darren and it's great to hear that Kim could advise you accordingly. We're always looking for reasons to say yes and we're so glad she could secure the funding on the same day! Thanks for the 5* review! 😊
5 Star Service
Excellent service delivered again by Lovey and in particular our account manager Eddie. He listened to our needs and delivered in a timely and professional manner. I can’t recommend their services enough.
28 August 2026
Reply from Lovey
It was a pleasure Alastair and thank you for choosing Lovey again! We're really pleased that Eddie's service was exactly what you were looking for and he covered your business needs! 🤝
Reply from Lovey
Applying for business funding should be exactly as you've described Ade! 🥳
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