LOVEtheatre Reviews 

2,742
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 555 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the booking process, noting that purchasing theatre tickets online is fast, completely straightforward, and offers exceptionally great value. Consumers are especially happy with the helpful staff and customer service team, describing representatives as kind, incredibly efficient, and quick to resolve ticket exchange requests. Some reviewers were not happy with the pricing structure, mentioning that tickets can sometimes be significantly more expensive compared to purchasing directly from the venue. A few other people also felt that confirmation details, communication, or customer support responses could occasionally be delayed when dealing with urgent inquiries.

What people talk about most

Booking process

Customers had positive experiences with booking process, highlighting that it is very quick, easy, and offers... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency when handling... See more

Customer service

Users describe positive interactions with customer service, noting that staff are remarkably helpful, kind,... See more

Price

Reviewers mention positive feedback about price, often praising the affordable and reasonable costs for... See more

Service

Customers consistently note positive experiences with service, highlighting a top-notch and user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car man Got last minute ticket for the show on Love Theatre.Seamless transaction by email.Seat had brilliant view. Absolutely awesome performances by all the cast, especially by Will Bozier who w... See more

Company replied

Rated 5 out of 5 stars

I needed to exchange tickets. Spoke to a lovely, professional, efficient and personable lady called Lesley. What a joy! I’ve had a bad run of poor service with other companies lately. Lesley has re... See more

Company replied

Rated 5 out of 5 stars

Brilliant play! Loved the storyline and twist and the actors were so good in their roles. Wathed a matinee performance so train ride into London, watched show and ended up with lovely meal before head... See more

Company replied

Rated 5 out of 5 stars

I booked and paid for seats with Love Theatre for a show on Tuesday August 18th when I had in fact intended to book for the following Tuesday August 25th. I only realised when I received the email co... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Theater Company

Written by the company

LOVEtheatre.com is your official and trusted website for getting West End tickets, Off West End tickets and other London theatre tickets at great prices, featuring exclusive ticket allocations for the most popular London shows, events and attractions.

LOVEtheatre

Written by the company

Guarantee
LOVEtheatre customers can always be assured of a safe, secure and relaxed ticket buying experience.
Certification
LOVEtheatre is a full board member of STAR (The Society of Ticket Agents and Retailers).

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.7

All reviews

(2,742)

528 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice and easy

Easy to book and tickets were easy to add on device. easy service to use. Lots of available up to date tickets

25 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're so happy to hear you found our booking process and ticket access easy to use. We appreciate your positive feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

All good

Safe and valid page for tickets.

25 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're happy to hear you found our page safe and valid for tickets. We appreciate your positive feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Helpful last minute ticket

Helpful last minute ticket, loved the show and good price and seat

25 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Hester,

We are so glad to hear that you were able to get a last-minute ticket and enjoyed the show! It's wonderful that you found the price and seat to your liking.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Saw great show Allegra at fantastic…

Saw great show Allegra at fantastic price.easy to book

23 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Linda,

We're so glad you enjoyed the show and found the booking process easy. Thank you for sharing your positive experience!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Trainspotting was absolutely brilliant…

Trainspotting was absolutely brilliant ,great acting lively music really enjoyable

25 July 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're so happy to hear you found the show brilliant! Thank you for your positive feedback.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Quick and easy to choose seats

Quick and easy to choose seats , booking process very easy.

23 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Mandy,

We're so pleased to hear that you found the seat selection and booking process to be quick and easy. Thank you for your feedback!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Purple

The ease of booking tickets. Brilliant seats.

23 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Trish,

We're so glad you found the booking process easy and enjoyed your seats! Thank you for your wonderful feedback.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

I inadvertently booked tickets that had…


I inadvertently booked tickets that had restricted legroom. The wonderful Kat changed my tickets within 24 hrs. I am very grateful and relieved. Excellent service. Cathy

25 July 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Cathy,

We are so pleased to hear that our Kat could assist you with your booking. We appreciate you sharing your positive experience with us!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars
LOVEtheatre logo

Reply from LOVEtheatre

Hello Robert,

We're so glad you found our booking process straightforward and user-friendly. Thank you for your wonderful feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Informative with offers

Purchasing tickets is easy

23 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Carol,

We're happy to hear that purchasing tickets was easy for you. We appreciate your positive feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Great prices and a very smooth…

Great prices and a very smooth transaction.

22 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're so happy to hear you found our prices great and your transaction smooth! We truly appreciate your positive feedback.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Great value tickets

Great value tickets, can’t fault this site for ease and value.

19 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Laura,

We're delighted to hear that you found our site easy to use and that you were pleased with the value of your tickets. Thank you for your kind words!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Easy website to use and very reasonably…

Easy website to use and very reasonably priced tickets.

21 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Denise,

We are so glad to hear that you found our website easy to use and that our ticket prices were reasonable. Thank you for your wonderful feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Painless change of booking to a later date

We had booked theatre tickets, without cancellation insurance, but needed to change them to a later date when our guest changed her travel plans. LOVEtheatre couldn't have been more helpful, and the change was painless, and at no extra cost. Thank you Lesley and Trish.

23 July 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello William,

We're so glad to hear that Lesley and Trish could assist you with changing your theatre tickets without any hassle or extra cost. We understand how important flexibility can be when travel plans shift, and we're delighted we could make the process painless for you. Thank you for sharing your positive experience!

Kind regards,
Kat
Team LOVEtheatre

Rated 5 out of 5 stars

Lesley made my experience GREAT

Lesley made my experience GREAT. She worked tirelessly to find me seats that suied my needs. I had made my booking for two seats and then Charing Cross
announced its closure dates my booking was right in the middle of the dates. Plus my daughter being a school teacher was limited with dates she could do and I have a bad knee tat needed extra room. Lesley worked and worked until she found exactly what I needed it took a fews days but she never gave up and was endlessly kind. Thank You Lesley you are a STAR

23 July 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Kate,

We are so happy to hear about your wonderful experience. It is truly rewarding to know that our Lesley went above and beyond to find the perfect seating arrangements for your specific needs, especially with the unexpected closure dates and your daughter's limited availability. We appreciate you highlighting their dedication and kindness. We are glad we could ensure your comfort and satisfaction.

Kind regards,
Kat
Team LOVEtheatre

Rated 5 out of 5 stars

Very helpful Trish without whom I could…

Very helpful Trish without whom I could not have converted my voucher into tickets. Thank you Trish

21 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Angela,

We're so glad we could assist you with converting your voucher into tickets. We appreciate your kind words!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Easy to buy the tickets

Easy to buy the tickets. Excellent seats at excellent price.

20 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We are so pleased to hear that you found the ticket purchasing process easy and that you were happy with both your seats and the price. Thank you for your wonderful feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 1 out of 5 stars

You took my payment 5 times and my bank…

You took my payment 5 times and my bank called up to clarify whether this was fraudulent because your website kept crashing and saying there was an error.
Your response is extremely unhelpful. I bought 2 tickets initially using Apple Pay to which your website kept crashing and you took my payment 5 times. I then went on to buy 1 more ticket when my bank called to check this wasn't fraudulent for it to be declined twice and then payment was taken.
This is not acceptable.

20 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Michelle,

Thanks for your feedback. I'm sorry that you have been having payment issues. I can see 2 failed and 1 successful payment. The 1st failed due to incorrect CVC, the 2nd the bank declined. Hope this helps clarify what happened for you.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Exchange a ticket

I wanted to exchange a ticket and this request was answered and solved ahead of time and in a very polite and professional manner

22 July 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Chas,

We are so pleased to hear that your request was handled efficiently and that you received such polite and professional assistance. Thank you for sharing your positive experience!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Very impressed with the way Kat handled…

Very impressed with the way Kat handled my lost tickets for a theatre show tonight. I alerted them overnight and all was sorted by 9am. Extremely easy booking process, too.

21 July 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Paul,

We're so pleased to hear that the assistance with your lost tickets was handled efficiently and that everything was sorted out quickly for you. We appreciate your positive feedback on the easy booking process as well!

Kind regards,
Lesley
Team LOVEtheatre

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