LOVEtheatre Reviews 

2,747
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 555 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the booking process, noting that purchasing theatre tickets online is fast, completely straightforward, and offers exceptionally great value. Consumers are especially happy with the helpful staff and customer service team, describing representatives as kind, incredibly efficient, and quick to resolve ticket exchange requests. Some reviewers were not happy with the pricing structure, mentioning that tickets can sometimes be significantly more expensive compared to purchasing directly from the venue. A few other people also felt that confirmation details, communication, or customer support responses could occasionally be delayed when dealing with urgent inquiries.

What people talk about most

Booking process

Customers had positive experiences with booking process, highlighting that it is very quick, easy, and offers... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency when handling... See more

Customer service

Users describe positive interactions with customer service, noting that staff are remarkably helpful, kind,... See more

Price

Reviewers mention positive feedback about price, often praising the affordable and reasonable costs for... See more

Service

Customers consistently note positive experiences with service, highlighting a top-notch and user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car man Got last minute ticket for the show on Love Theatre.Seamless transaction by email.Seat had brilliant view. Absolutely awesome performances by all the cast, especially by Will Bozier who w... See more

Company replied

Rated 5 out of 5 stars

I needed to exchange tickets. Spoke to a lovely, professional, efficient and personable lady called Lesley. What a joy! I’ve had a bad run of poor service with other companies lately. Lesley has re... See more

Company replied

Rated 5 out of 5 stars

Brilliant play! Loved the storyline and twist and the actors were so good in their roles. Wathed a matinee performance so train ride into London, watched show and ended up with lovely meal before head... See more

Company replied

Rated 5 out of 5 stars

I booked and paid for seats with Love Theatre for a show on Tuesday August 18th when I had in fact intended to book for the following Tuesday August 25th. I only realised when I received the email co... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Theater Company

Written by the company

LOVEtheatre.com is your official and trusted website for getting West End tickets, Off West End tickets and other London theatre tickets at great prices, featuring exclusive ticket allocations for the most popular London shows, events and attractions.

LOVEtheatre

Written by the company

Guarantee
LOVEtheatre customers can always be assured of a safe, secure and relaxed ticket buying experience.
Certification
LOVEtheatre is a full board member of STAR (The Society of Ticket Agents and Retailers).

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

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4.7

All reviews

(2,747)

530 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My great booking experience with lovetheatre...

It was easy to use and all went well with booking what I wanted!! Great price too :)

6 August 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Katy,

We're delighted to hear that you found the booking process straightforward and secured a great price for your desired experience! Thank you for your wonderful feedback.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Easy to use site

10 August 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Keith,

We're so glad to hear that you found our site easy to use. Your positive feedback is greatly appreciated!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Easy process

10 August 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Scott,

Thanks for leaving feedback, we appreciate it.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We are so glad to hear that you consistently find great value with us! We appreciate your positive feedback.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Purchased tickets for the theatre at a…

Purchased tickets for the theatre at a good price.

9 August 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Kathleen,

We are delighted to hear that you were able to purchase theatre tickets at a good price. We always strive to offer great value to our customers, and your positive feedback is truly appreciated!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Value for money

Value for money

9 August 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

Thanks for taking time to leave feedback, we appreciate it.

Kind regards,
Lesley
Team LOVEtheatre

Rated 4 out of 5 stars

No problems!

Booking my ticket was quite straight forward & I experienced no problems, many thanks!

8 August 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Chris,

We're so glad to hear that booking your ticket was a straightforward and problem-free experience for you. We truly appreciate your kind feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Tickets were a great price and the…

Tickets were a great price and the seats we picked we had a brillant view. We booked on the day and still got to go to the show we wanted to see. Easy booking process. Will definitely use you again.

8 August 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Melanie,

We are so pleased to hear you found great value in your tickets and enjoyed such a brilliant view! It's wonderful that you were able to book on the day and still catch the show you wanted. We appreciate your kind words about our easy booking process and look forward to assisting you again.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

I had to change the day of my original…

I had to change the day of my original booking, I explained my situation and the person on the phone changed the date within 10 minutes.
That was service

8 August 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Roger,

We're so glad we could assist you with your booking change quickly and efficiently! It's wonderful to hear our team provided excellent service.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Very easy process to get the best rate…

Very easy process to get the best rate seats. I'll use it again. Thank you.

23 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Sheley,

We're so glad you found our process easy for securing the best rates! We appreciate your kind words and look forward to assisting you again.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

We were unable to attend the Sinatra…

We were unable to attend the Sinatra musical last week because of illness that occurred a day before the show. We contacted LOVE theatre to see if anything could be done and received the most brilliant customer service through Kat who sorted out our issue fast and efficiently so we are re-booked at no extra charge in a months time.
Kat was excellent and confirmed everything quickly by phone and by email!

7 August 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Doug,

We are so pleased to hear that we were able to assist you when your plans changed unexpectedly. It's wonderful to know that our team provided such brilliant customer service and efficiently re-booked your tickets for the Sinatra musical. We look forward to welcoming you to the show next month!

Kind regards,
Lesley
Team LOVEtheatre

Rated 4 out of 5 stars

A Professionally organised website…

A Professionally organised website experience .

4 August 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Stephen,

We're happy to hear you found our website experience professionally organized. We appreciate your positive feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Excellent seats at the last minute for…

Excellent seats at the last minute for a terrific show at a very good price.
All worked perfectly. Thank you

7 August 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Fran,

We're thrilled to hear that everything worked out perfectly for you and that you enjoyed the show from such great seats at a good price!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Easy to use, great deals

Easy to use, great prices

I love theatre but am retired and have no extra pension - I can get great deals through LoveTheatre, and 'pay it forward' by going to previews at low prices and then spreading the word, giving good reviews etc.

6 August 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We are so happy to hear that our platform allows you to continue enjoying your passion for theatre! It's wonderful that you're able to attend previews and spread the word about great shows. We truly appreciate your kind words and positive feedback.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. By upgrading my ticket the experience became unforgettable

6 August 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Domnica,

We're so happy to hear our friendly team made your upgraded experience unforgettable! We appreciate your kind words.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

I had to exchange my theatre tickets…

I had to exchange my theatre tickets recently and Kat made the whole process really easy and stress free.
Fantastic customer service - many thanks Kat!

8 August 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Dee,

Thank you for your excellent feedback! We're so pleased to hear that the exchange process was easy and stress-free for you. We appreciate your kind words about our customer service.

Kind regards,
Lesley
Team LOVEtheatre

Rated 1 out of 5 stars

Didn’t receive a booking confirmation…

Didn’t receive a booking confirmation until I chased it. Still don’t have any tickets and need to wait until 3 days before the show. It all feels very uncertain when having to book hotels and travel in advance.

6 August 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Lorraine,

Thanks for leaving feedback. All Nimax venues issue their own tickets and do have a slightly different system to other theatres.
Please be assured that as long as you have your booking reference number the venue can issue the tickets when you arrive.
I hope you enjoy the show.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Trish was so helpful with a query I had…

Trish was so helpful with a query I had due to an error on my part when I booked. She solved the problem straight away, thankyou !!

8 August 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Kay,

We're so pleased our team member could quickly resolve your booking query. Thank you for your kind words and for sharing your positive experience!

Kind regards,
Lesley
Team LOVEtheatre

Rated 4 out of 5 stars

I loved the Bluey show

I loved the Bluey show. It was very well organised, and my son absolutely loved it.

The only downside was that we had to book seats in the Upper Circle, as the other tickets were sold out. Unfortunately, there was little to no interaction with the audience in that section, and most of the activities and character interactions were limited to the seats closer to the stage.

I completely understand that this is difficult to avoid, but it did leave us feeling a little disappointed. From the Upper Circle, it felt more like watching a movie or a regular stage show rather than being part of an interactive Bluey experience. It would have been great if there were at least a few activities or interactions involving the upper seating areas as well.

31 July 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Rohit,

We are so glad to hear that you and your son enjoyed the Bluey show and found it well-organized! We truly appreciate you taking the time to share your feedback regarding the Upper Circle seating experience.

Kind regards,
Lesley
Team LOVEtheatre

Rated 1 out of 5 stars

I can’t find my theatre ticket…

I can’t find my theatre ticket confirmation or reference number which I paid.Have contacted your company to ask for urgent help as the play is today and I still waiting and was told to wait for 10 days.It’s not good enough as I need immediate response solution and get repeat confirmation ticket now!

2 August 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Martha,

Thanks for leaving feedback. I can see that we resent your ticket as per your request form. We are contactable by phone if you ever need to speak to us quickly. The number is in the help centre 0333 009 6870.

Kind regards,
Lesley
Team LOVEtheatre

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