Love Orchids Reviews 

129
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This is second order I have had. This time a delightful selection of small orchids. They arrived very quickly, exellently packed. Superb plants even better than I had expected. Advice sheet attached s... See more

Rated 5 out of 5 stars

I took the offer of 4 lucky dip of mini orchids What an absolute delight Gorgeous healthy plants arrived brilliantly packaged and totally undamaged. If these are what the company considers mini I hav... See more

Rated 5 out of 5 stars

Last week after seeing a programme on BBC South Today about Love Orchids I purchased a trio of Chewton mini white orchids in a ceramic pot. They were ordered on Friday of last week, dispatched yester... See more

Rated 5 out of 5 stars

5 star review for Love Orchids.Co Ordered offer of 4 mini orchids for £20 absolutely fantastic value, plants in excellent condition packaged so well. All different colours of purple and a lemon one m... See more

Company details

Written by the company

We spread soul-lifting joy by delivering high quality, beautiful orchids direct to your door🌷 Proud British Family Grower with 60 years experience


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

129 reviews

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4.7

All reviews

(129)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service...what you order is exactly what is pictured on the website ( unfortunately can't say that about many florists/plant suppliers). British growers aswell which is rare. The recipient loved her orchid gift :)

6 August 2024
Unprompted review
Rated 3 out of 5 stars

Have been buying orchids from them for…

Have been buying orchids from them for years. Took advantage of the recent offer on mini orchids and ordered 4 white ones. Price immediately went up ( seems very special offer was only on ‘pot luck’). However, I really wanted white ones so went ahead. When they arrived they were all pink. Wrote to them and they said that these were variation on white ( really?) and refunded me £5.50 as a gesture of good will. But I’d really, really wanted white!

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful experience!

Absolutely wonderful experience arranging our wedding centrepieces with Love Orchids! Andy and Danielle went above and beyond to sort out a special request order for such an important day for us. The orchid arrangements that arrived are in perfect condition - they are breathtaking and we couldn’t be happier!

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous, healthy and beautiful orchids , with lots of bids still to open .Well packaged and I was well informed regarding delivery . Only slight disappointment having chosen a mixed pack was to get 3 out four pink orchids. Two of which were very similar . Also ordered as a gift for my sister and she luckily got an orange one and a white one in her mix .

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning!

Absolutely stunning!! Your website popped up on my Instagram feed yesterday. I ordered yesterday, they arrived today. Am so pleased. I will certainly be purchasing again. Thank you.
Sarah

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Not more orchids

This is my third purchase from this company. Every time I buy, the plants have arrived in perfect condition. Delivery has been prompt and the packaging has been impeccable, ensuring no damage to the orchid plants.
I have a regret, not got any room for more orchids, well might be able to squeeze a couple in!!!!

24 February 2024
Unprompted review
Rated 5 out of 5 stars

Difficult Valentines Daymade special

I am very impressed. I ordered six lucky dip mini Orchids. They are a lovely mix of colours and came beautifully packed, on Valentines day, which was very special for me, having lost my husband last year. A big thankyou to Love Orchids. ❤️

14 February 2024
Unprompted review
Rated 1 out of 5 stars

No understanding of the words ‘customer service’

Dreadful customer service when they get something wrong. Makes you wonder why you tried to help them put their error right. Should have just let them deliver the 2 orders placed not just to the wrong addresses but also the wrong order and then let them sort it at their cost! And they tried to infer it was partly our fault for amending one address. No appreciation of the effort made by us, the customer, to sort it out and no understanding of the stress this caused to an 89 year old who just wanted to send 2 nice gifts. Will never use again and they obviously don’t care as in their own words “I completely understand if you don’t want to buy anything from us again”.

14 December 2023
Unprompted review
Love Orchids logo

Reply from Love Orchids

Hi Alexandra, as we've said in responses to several emails we really appreciate you going to the trouble of sending us a quick email to let us know that we had changed the delivery address on the wrong order when you asked us to correct the mistake you made. That did avoid us sending the orchids to the wrong address. Sorry you are disappointed that we haven't had sent you some free orchids as 'compensation' for your troubles, as you have been requesting in your emails. In summary you got exactly what you ordered, when you wanted it, but are disappointed we haven't offered compensation for letting us know the delivery addresses were wrong.

Rated 5 out of 5 stars

Great

Put in my first order from Love Orchids. It seemed to be very good value so I wondered if they would be ok. they arrived today and are lovely. Very pleased and will order again

2 December 2023
Unprompted review
Rated 5 out of 5 stars

I love orchids so was delighted when I…

I love orchids so was delighted when I found this company. I have now placed several orders. The orchids have come well packed and last for months and I still have several from previous years, so I have over 40.

I would highly recommend this company. I am addicted! I love receiving them and feel the need to place an order.
Thank you!

8 September 2023
Unprompted review
Rated 1 out of 5 stars

FUCKER5 CANCELLED MY ORDER WITH OUT…

FUCKER5 CANCELLED MY ORDER WITH OUT NOTIFICATIONS OR REFUND

THEY ARE A RIP OFF - AVOID

20 November 2023
Unprompted review
Love Orchids logo

Reply from Love Orchids

Hi, as we explained in our response to your very rude emails, you cancelled your own order and it was immediately refunded in full.

Rated 1 out of 5 stars

My gift for my sisters wedding…

My gift for my sisters wedding anniversary never arrived! The address and post code were correct.They have never had a parcel.go astray before.
I've emailed Loveorchids who have not responded and I now see that it will take them 2 days to do so.Not acceptable. Finding a telephone number was difficult,and when I called there was no reply!
I'm very upset, and feel I've let my sister down.

27 October 2023
Unprompted review
Love Orchids logo

Reply from Love Orchids

Really sorry to hear about the delivery issue you had, and the slow response to emails. We do try and get back to emails in a couple of days but with a very small team we sometimes take a bit longer.

Rated 5 out of 5 stars

Great site for orchids

Searching for a specific orchid brought me to the website. And whilst I couldn't find the orchid there, I bought an orchid pack. This reached me within 48 hours and I was impressed by how well it was packed. The plants were not damaged and, as of now, everything looks healthy. A bit of the potting mix had dislodged, but nothing that cannot be rectified.

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Collection superbly & securely packaged, promptly posted, plants arrived undamaged. Selection of colours is excellent. Can thoroughly recommend this company.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

I ordered an orchid plant in a pot…

I ordered an orchid plant in a pot which was delivered by Royal Mail (RM), upon delivery I was disappointed as the orchids had come out of the pit and the moss and bark was all over the box, RM had poorly handled this delivery. I emailed love orchids and uploaded pictures of what I had received, they responded immediately and acknowledged the poor handling by RM. They offered me a like for like replacement which was delivered by DPD which was received in good order.
I was very impressed with how the matter had been handled.

9 October 2023
Unprompted review

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