Lovelight Photography Reviews 

2
TrustScore 4 out of 5

3.8

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Lovelight Photography Studio, your local experts in family portraiture. Established in 2013, we are an independent family run business.


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3.8

Great

TrustScore 4 out of 5

2 reviews

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3.8

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(2)

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Rated 5 out of 5 stars

Family and pet photoshoot

We were given this as an experience of a family and pet photoshoot by a friend. We had a great time. The costs are not cheap but the photos were amazing. We started off saying we wanted only 1 photo but they were all so good it was difficult to choose. Ended up paying £699 for a package which we were more than happy with. We have since been for a mother and daughter photoshoot with a different photographer and can honestly say you get what you pay for.

Would not hesitate to recommend and would definately return. These are amazing memories

10 June 2023
Unprompted review
Rated 2 out of 5 stars

Very expensive

I did purchase a voucher for 20gbp via Groupon as it was very attractive, but unfortunately it didn’t work as well as we thought. It’s a mouse and catch game. They attract with a promotion and once they take the photos the game starts. Basically I have ended up paying 160gbp and got 3photos. One number 12x8inch and two 9x6inch. I was still happy with my purchase as felt like girls did put all their time and effort trying to get best shots as possible.

On the voucher it states that they will provide with high quality video but doesn’t mention the resolution. They also don’t warn about what to expect so you keep your expectations high. No one talks about it till you get the video via Dropbox. The quality is awful and disgusting 480 which is nothing. No clear colours or facial attributes, everything in a square form. Mr. Stuart (claiming like an owner of the company) will do its best to sell you additional digital photos for crazy money. One photo for 40gbp or 60gbp (don’t remember exactly but ridiculously expensive). Despite all of this bad experience the photos that girls took were very nice.

So the lesson learned is stay to your principles and don’t pay any penny more than you were planning to pay otherwise they will catch you and suck all of your money assuring you that you will get the video with poor quality resolution.

I kindly asked if they could upload 720 or 1080hd but they said only if you pay and they would only give one photo each.

Btw, total cost they quoted was 1500gbp+

7 July 2019
Unprompted review
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Reply from Lovelight Photography

Dear Tural

Thank you for your feedback. We are glad to hear that you liked our photographers. We pride ourselves on providing a great experience in our studio. We are however disappointed to hear you felt we are overpriced or that the DVD was not high definition.

As per the voucher, you were supplied a 'DVD slideshow of all images'. DVD is standard definition (480P). The voucher is quite clear and does not state that the DVD is supplied in high resolution or in Blue Ray quality.

The DVD is now supplied in a digital format in standard 480p definition so families can show it off online or on any smart device. The slideshow is a memento of your session and we explain, verbally and in writing, to customers that you cannot print from it. The Groupon deal is a great way to cover the cost of your studio time for just £17! This fee is retained by Groupon.

As you had a great time on our studio and loved your images, hopefully you will understand it is not financially viable to include all of our studio time, two prints and high resolution digital images for this fee that is retained by Groupon. We rely on people deciding to purchase additional images, prints and frames. We work hard to offer options to suit most budgets whilst balancing the huge cost of running a professional photography studio and employing a team of professional photographers.

As with all photographers we retain copyright. By purchasing digital images you are paying for a license to reproduce your images. We do appreciate your feedback. Wishing you a pleasant weekend in the sun.

Thanks
Lovelight Photography

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