Discrete packaging. Website can e a bit clunky-going from 'add to cart' to back to shopping is difficult. Be nice if it saved your place and you could just go back to shopping with one click. Deliv... See more
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Review summary
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Reviews shaping this summary
Strong vibration hitting the G-spot and good external vibration. Surprisingly quiet. Cool long distance feature. Got the phone remote set up quickly but yet to get the standard remote going (not that... See more
Goods arrived very quickly; tracking them was good abd informative every step of the way. Goods as advertised and arrived undamage and discreetly package. Overall..impressed and will order again.
Excellent and hassle free purchasing. Purchased YES lubricant, it's pricey for the size however it's a great with natural ingredients. Works well. The YES VM is an excellent, ladies if your head... See more
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
Locksbrook Road 100, BA1 3EN, Bath, United Kingdom
- www.lovehoney.co.nz
4.3
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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A whole lot of fun.
Ordered product was rec'd promptly by door to door courier service. Discreet and well packaged to avoid damage.
Product itself exactly as marketed and has allowed mutally enjoyable exploration.
Much fun for all concerned...
15 October 2025
Amazing product and service
15 October 2025
Products were as advertised.
13 October 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fast delivery and discreet
14 October 2025
Reply from Lovehoney
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with your order.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
Kindest regards,
Lovehoney Customer Care
Good product and speedy delivery
14 October 2025
Prompt delivery
Prompt delivery. And it definitely does the job. both me and my partner got a lot of enjoyment out of it :)
12 October 2025
YES lubricant and YES VM
Excellent and hassle free purchasing.
Purchased YES lubricant, it's pricey for the size however it's a great with natural ingredients. Works well.
The YES VM is an excellent, ladies if your heading towards menopause this is a great product, does what it says.
13 October 2025
The website is .co.nz but items are send from Australia
Although the website is a .co.nz, the products are sent from Australia.
This was the first website that I order on a Monday and don't receive in the same week (by Friday the item was still in customs).
The price was reasonable, thou
24 October 2025
Unprompted review
Reply from Lovehoney
Hi there,
Thank you for taking the time to leave a review.
I am so sorry to hear that you have been unhappy with our service and not received your order within the desired timeframe.
Please do feel free to reach out to us with any concerns you may have regarding your order.
Once again we apologise for the inconvenience caused by this.
Regards,
Lovehoney Customer Care
Slow delivery
It's been 14 days and I still haven't gotten my order
Update: arrived after 21 days
9 October 2025
Reply from Lovehoney
Hi there,
Thank you for taking the time to leave a review.
I am so sorry to hear that you have not yet received your order.
We have contacted you directly to get this resolved for you.
Please accept our apologies for the inconvenience caused.
Regards,
Lovehoney Customer Care
Really good customer service
Really good customer service. One of my toy stopped charging, and even though it was a couple of months past the 1 year warranty, they sent me a new one. Really appreciate it, will continue buying from them!
26 September 2025
Misleading photo
The product was great. However, photo misleading. I thought I was buying the whole bikini. And I just got the top.
Could say user error!
However, the photo of the bottoms, just shows them. The photo of the top, shows both items.
4 October 2025
Reply from Lovehoney
Hi there,
Thank you for taking the time to leave us a review.
We always strive to do the best we can so if there is anything we can do to improve and bump this up to the full 5 stars then just let us know.
We are available to contact via email or Live chat.
Regards,
Lovehoney Customer Care
The unit has a charging issue.
4 October 2025
Reply from Lovehoney
Hi there
Thank you for taking the time to leave a review
I am sorry to hear that you have a charging issue.
Please do contact us via our live chat or email to get this sorted for you.
Kind Regards
Lovehoney Customer Care
Great site, great people
Interesting site with a wide range, easy process and my items arrived well packed
18 November 2024
Reply from Lovehoney
Hi there,
Thank you for taking the time to leave a review on Trustpilot!
We're ever so happy to hear that you are happy with our products and services!
We love to go the extra inch to make sure that all of our customers are happy! If there is anything we can do to bump this up to a 5-star review then do let us know.
We are available via email or Live chat.
Kind regards,
Lovehoney Customer Care
Reply from Lovehoney
Hi there,
Thank you for taking the time to leave a review on Trustpilot!
We're ever so happy to hear that you like your product.
We love to go the extra inch to make sure that all of our customers are happy! If there is anything we can do to bump this up to a 5-star review then do let us know.
We are available via email or Live chat.
Kind regards,
Lovehoney Customer Care
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