Candy Coat Reviews 

Update - I asked when my replacements would arrive, at which point I was asked again what products I required replacing. This is after they already said they would send them. I’ve now asked for a refund, and if they ignore me I will be taking it further - it’s theft at this point.

Wish I had read the reviews. Package arrived quickly, but two items were broken. I sent them pictures and they eventually said they would replace them. Then a week later I asked if they had sent them, and if not could I have a refund. Nothing. Fairly sure I’m going to be out of pocket. The gels look very plasticky when applied too, don’t rate them.

Ordered some items from the sale and a couple of full price items. When I received the parcel, 2 items were missing. I emailed them to find out what was happening. I didn't receive a reply for 11 days, in which Nikki (customer support manager) said she was sorry and that she would send the missing items. This was 10th October 2025. It's now 8th November and still havent received them. I re-emailed on 27th October querying what was happening, and so far I've had no reply. Will not be buying again.

Had an order dispatched supposedly with royal mail48…. 7 days later still not here and “sender preparing item” on tracking, reached out to ask where on earth my order was, was told they were waiting for 1 item for my order…. Okay then why was it “dispatched”? Order randomly showed up another 7 days later, 1 product missing and happens to be the most expensive thing I ordered and the entire reason I ordered from the site! Customer service non existent and not answering emails

The products aren't amazing - I've had two bottles of top coat from them, both of which arrived lumpy and with the brushes disintegrating and losing bristles. One of the top coats also arrived with the lid screwed on at an angle which may have contributed to it being lumpy inside as I don't think it was sealed properly. Their base coats are ok, although the second bottle of base coat i ordered is extremely thick and gloopy. The gel colours, with the exception of one black gel, don't apply well, are quite streaky and gloopy, unlike any other brand have used. My first order was contained three randomly selected colours and two bottles were the same colour which is obviously very disappointing. All in all, I've since found other brands for similar price points which are much nicer to work with and give nicer results.

Shameful service. The customer servs manager is a petulant child. Royal Mail confirm they recieved nothing to deliver. Its not their fault. It's not my fault. It's YOURS. The denile is comical.
The owner must be incapacitated to allow this for their business. I had to get a refund from the bank. I'll stick pins in my own eyes before purchasing from these cowboys again. I also said this last time but decided to give it another go, to my peril.
4/6 orders we have been unhappy with. Sets eg, should be named lucky dips. They bare no resemblance to what is shown. The bottles rarely match what is inside. This is truly the worst service I have ever experienced, in any industry/ sector. The questionable product quality is not worth the hassel of dealing with the customer service kid.

Great service! Ordered for a gift for my girlfriend, Was a bit sceptical at first due to the comments.
Order arrived a little later than anticipated, But this is due to high demand. I was reassured in an email and they turned up as promised! Everything I got is perfect!!

DO NOT BUY FROM THIS BRAND!!! Probably the worst customer service I’ve ever had. They were late sending my order out and when I received it, it wasn’t what was shown on the photo. Not only that when I asked for a return it took them a month to finally approve one after so much back annd fourth.

They ignored my emails for over a week when I asked for a return, I had no option but to take this public by commenting on thier instagram. then and ONLY THEN did I get a message straight away telling me to stop commenting. I then also got a reply from the customer service team sending me the return address. I never got an apology or offered paid postage even after all the mess.

Overall this has gone on for 2 months and I am still waiting for my money back.

I wish I had seen these reviews before ordering! Got sent 2 bottles of Clean & Prep in a flimsy envelope-type parcel, they clearly got squashed and burst open, leaking everywhere inside. Because of the nature of the product, they melted all the labelling on the outside of the bottles as well! Contacted customer services the same day with photos and was told I would get a discount off my next purchase without the damn code! I refused "just a discount" and said that I cannot even use them because they are unlabelled and have product missing! I'm still waiting to hear back! Horrendous! Please avoid!

They would get 0 stars if I could! DO NOT order from this company! Shocking! Over a month waiting for a parcel. Didn't get delivered and said 3 times they'd send another with no shipping details. Asked for a full refund. Been ignored! Have sent another email! Absolute waste of a company! Do not order spend your hard earned money elsewhere!!!!!! Avoid!

One star is too generous, made an order on the 15th July they’ve took the money but never sent the product, I’ve contacted them through Facebook and Instagram and they blocked me, I then left a message under one of their pictures on Instagram saying I had ordered but never received the items and they removed it and private messaged me saying to stop spamming their page and I’ll get my products when I get them, very rude and disgusting way to run a business I’d avoid them like the plague!!!!!

I have been charged for a hema free builder gel that never arrived. I had no communication or refund from candy coat about this. Awaiting a response from them but I am not hopeful after looking at other reviews.

I ordered their lucky dip gel polishes along with a free gift back at the end of June. They arrived over a week later (the beginning of July!) all shoved in and falling out of their flimsy and broken plastic packaging. During transit they must’ve been shunted around the van as when I looked at some of the polishes, they were chipped in places with one being cracked with loose bits of glass falling off of the bottle. The crack itself was so sharp it caught on the skin and could injure someone when using it!
I emailed their customer service on the same day I received my order and explained the situation and how unsafe the bottle was, explaining that I was aware of their damaged items being in “Unusable condition” for them to be sent back but still asked for some advice on how they could help me. They responded a week later (baring in mind their policy states they can’t do anything about returns after 7 days) saying that they’d be happy to help with a return and replacement and understood my safety concerns. They however didn’t send me an address or how to return the item until 14 days (mid July by now!) later to which I retuned the item to them the item that same day.
I hadn’t heard anything in terms of a replacement or refund for another month after sending the items to which I emailed chasing up the issues (would have chased up sooner but life gets in the way obviously) where they responded saying they’d “flagged this up with our fulfilment team”?! Whatever that means.
It is now the middle of September, a further month after complaining to them, and I have still not heard anything from them.
I would recommend their gel polishes to those who are just starting with doing their own nails, IF they had better customer service when things go wrong!
Very disappointed.

0 Stars if i could, I have ordered 3 nail polishes, i selected the lovely rich autumnal reds from their website, 3 different shades, in the post I have received a hot Pink and two hideous orange colours. I have tried to contact multiple times and have had no responses. Will not order again.

I've been waiting for my order for two weeks. They won't send tracking and keep asking me to be patient. I placed a huge order, but my trust has been severely damaged. Don't buy anything from them! Ever!

Awful customer services!
Made a small purchase on the 28th August and received the wrong items in my order contacted customer services by email and Facebook, by email took 4 days for a response who said it will need to be investigated then Facebook chat said the replacement item will sent out next day a long with a return label for the wrong item. As of yet still nothing and no correspondence, not sure what happened to candy coat - used to be great but after this will not be ordering again. So disappointed

Awful customer service.
For some reason when browsing their products, my phone in *ONE* accidental click (autofill) was able to process an order for over £100 of polishes which I did not want to buy! I did not even have to confirm or anything, it went straight through in one accidental click !
I was browsing August 28th and they were in my basket.
I have a disability and emailed straight away asking to cancel so that I could amend my order and place the one I actually wanted.

No answer via email so I sent a DM on instagram.
I was initially told it couldn't be cancelled even though I'd only just made the order.
I was asked for what amendments I needed to make. Told them. Then they said that was no longer possible and It would be canceled and refunded. Fair enough.

14 days later, NO refund and royal mail has now sent me an email saying the stuff I dont even want is on the way. I did everything I could to try to fix my mistake and they have done nothing despite reassuring me.

Candy coat themselves sent an email confirming cancellation and never sent a dispatch email but here we are.

Avoid avoid avoid.
Unless you never have an issue with your order, there will be problems.

If I could give this company 0 I would. 2 orders both “lost”. Complete lack of response from the customer service team. Would avoid like the plague.

I ordered an item on the 18th Aug, paid for 48hr delivery & it was 'dispatched' on the 20th. Royal Mail have been expecting it since the 20th & over a week later and I still do not have it & there is no reply from their emails.
This company is nothing but a scam, steer clear.

Ordered a set of the candy coat pens and was sent wrong coloures. After more that 8 emails to them they repeatedly told me they would send out a replacement set of the correct colours, more than a month and a half later I am still waiting. Won’t be ordering anything from this company again.

Can’t believer how rubbish their customer service is.
You send an email and sometimes you get one back for more information then nothing.
Other times it’s completely ignored.

I’ve even sent queries on social media and they say email us. Yea helpful not

Will never buy from them again.