LoveBook Reviews 

86,918
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 651 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the incredible variety of customization options available on the platform, allowing them to easily design deeply personal, creative, and meaningful books for their loved ones. People frequently praise the exceptional print quality, beautiful illustrations, and the surprisingly fast, reliable delivery service that gets items straight to their doorsteps. Some reviewers were not happy with unexpected delivery delays that caused shipments to arrive well past their promised dates or scheduled occasions. Additionally, a few consumers noted occasional quality concerns, mentioning frustrating issues like pages falling out of the binding or minor damage from packaging.

What people talk about most

Product

Users describe positive interactions with product, finding it to be a wonderful and sentimental gift.... See more

Quality

Customers report positive experiences with quality, expressing satisfaction with the beautiful and well-made... See more

Delivery service

Clients share positive opinions on delivery service, noting that packages frequently arrive much earlier than... See more

User experience

Reviewers highlight positive aspects of user experience, consistently noting that the website is easy to... See more

Order

Customers consistently note ambiguous experiences with order, as opinions on fulfillment vary significantly.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My only complaint is that we can’t upload pictures. Otherwise, it’s a fantastic and personalized book. I do one at the end of every year highlighting things that made us laugh, achievements and other... See more

Rated 5 out of 5 stars

I ordered this love book for my wife, and it turned out even better than I expected. The quality is excellent, the writing is beautifully done, and every page feels personal and meaningful. It’s a per... See more

Rated 5 out of 5 stars

I always have a great experience with LoveBook! They NEVER disappoint! They're books are extremely well made and so personal! You can get really creative with the design options available for s... See more

Rated 5 out of 5 stars

Production and delivery 5/5, it was very fast produced and delivered, Quality is really good as well 5/5 The Basic generic creation of the book is not that great BUT you can adjust every page by... See more


Company details

  1. Gift Shop
  2. Book Publisher
  3. Book Store
  4. Childrens Book Store
  5. Hobby Store

Written by the company

LoveBook™ began as a simple idea—a handmade notebook listing all the reasons why one guy loved his wife. The gift was a hit, giving birth to the first "LoveBook". Rob Patterson knew that his wife adored the book, but would anyone else? That's where John Baranowski, Kevin Zalewski, and Chris Sonjeow came in. They all saw the potential of the present to help people connect with their loved ones in a meaningful way. Working 9-5 at a manufacturing company, the guys met after work each night to refine the platform meant for the masses. It wasn't until May 2010, when they were contacted by The Today Show to be on a gift segment with Kathy Lee and Hoda, that the guys knew this was something special. After that, the idea blew up. They were able to quit their day jobs and hire two graphic designers. Fast-forward to 2016, and the company has had major growth, and has hired 9 employees (and growing each year). ​What started as a little side gig, LoveBook is now a major contender in the gift category, going up against flowers and chocolates (to name a few). John, Chris, Rob and Kevin are not quite the Beatles, but this fab four still believed that all you need is LOVE…and a little determination.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

87K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(86,918)

594 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Customer Service lied about the shipping date

I ordered a personalized book from LoveBookOnline on December 13th, specifically for my anniversary, based on their promised delivery date of the 23rd.

I was told the book had shipped on the 20th and would arrive on the 23rd. However, when the USPS tracking information was finally visible, it became clear that the shipping label was created and the item actually shipped on the 23rd — the day of my anniversary — not on the 20th as I was told.

This wasn’t a USPS delay; it simply hadn’t shipped when the company said it had.

I understand that delivery dates can be estimates and that USPS delays happen. What I don’t understand is being told something shipped when it clearly had not. A personalized gift tied to a specific date only works if the company is honest and realistic about fulfillment.

If timing matters to you, be cautious. I would have appreciated transparency far more than reassurance that turned out not to be true

23 December 2025
Unprompted review
LoveBook logo

Reply from LoveBook

We’re truly sorry to hear this and understand how important timing is for a personalized anniversary gift. Our shipping notification is sent when a label is created, and while we’re unable to guarantee delivery dates, we always aim to be as transparent as possible about timelines. We appreciate your feedback and will use it to continue improving our communication moving forward.

Rated 5 out of 5 stars

I want to thank love book for creating…

I want to thank love book for creating such a beautiful book for me. It turned out so much better than I expected…..

You get exactly what you ordered and it’s easy to track…

I would highly recommend this book creation for any special occasion!! ♥️♥️

22 December 2025
Unprompted review
Rated 3 out of 5 stars

Shipping experience very disappointing

I’m giving you a three only because the finished books are beautiful. But my experience would be rated less than three. I ordered four books and the first time they arrived the box was empty as if somewhere the glue holding the box closed was not strong enough for the four books. You did reprint the books for me at no charge and sent them out again. I just received them and again the box was open on both ends, but amazingly the books did not fall out this time. I had wanted these books to give to three friends at a party and because of this mishap, I did not have them in time. You did give me the download and so I had to print three copies just so they would have something to look at when we got together. That was very disappointing for me. Now that I have the books I will be shipping each one to my friends. I think I should’ve been offered a discount, but I never was.

6 December 2025
LoveBook logo

Reply from LoveBook

We are very sorry that your first package was damaged and arrived empty, and that you didn't have your LoveBooks in time for the party with your friends. While we were quick to help, we know it doesn't make up for missing that special time with them.

Rated 4 out of 5 stars

Review Thank you

This was an easy book to put together for the most part. The only concern I had was that it took a long time for it to be delivered.

25 November 2025
Rated 5 out of 5 stars

Late shipment became a Christmas miracle

There was an issue with a delay in the shipment. I sent an email and received prompt responses. They apologized about it and were kind enough to send a digital copy as well. Today the book arrived and I am truly grateful. Thank you to Melissa and Kaye for everything. My wife has had a very difficult year physical emotional wise. This will definitely warm and lift her spirits. THANK YOU!!🙏
Ron

26 November 2025
Rated 5 out of 5 stars

Outstanding experience

Outstanding experience, 100 % recommended, the quality of the book is high standard and not only that, customer service is exceptional they go beyond expectations, I definitely recommend LoveBook for whoever wants to frame amazing thoughts in the quality they deserved, simply amazing!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

The book came out perfect

The book came out perfect! I took a lot of time and effort to customize every single page. My husband actually had tears in his eyes. Absolute quality and delivered really quickly!

26 November 2025
Rated 5 out of 5 stars

This was the coolest little gift I ever…

This was the coolest little gift I ever gave my wife. She cried at how much thought I put into the pages and how cute it was.

25 November 2025
LoveBook logo

Reply from LoveBook

We're so happy to hear that your wife loved the gift! It's wonderful knowing that the thoughtfulness you put into it was so appreciated and brought her joy. Thanks for sharing!

Rated 1 out of 5 stars

Book never arrived in time

Spent 80 hours making the perfect book. It's her BIG gift this year. Ordered it a week EARLY to make sure it arrived before we left for the holiday. It never arrived. Its now 8 days late and I'm leaving for the holiday without it. I put a lot of effort into that book and I will sit empty handed on the holiday because they can't come anywhere close to the delivery date stated on their website.

15 December 2025
Unprompted review
LoveBook logo

Reply from LoveBook

We are very sorry to hear that your package didn't arrive in time for your trip and ask that you please reach out to our customer service team so they can ensure you receive your order.

Rated 1 out of 5 stars

SCAM DO NOT USE

Love book SCAM. IOrdered my book through original website love book online (can't put links because they do not allow in review but it is 3w. All 3 words together .com) have receipt and order number. After couple of day the Book was still being processed. The book is still processing and past the delivery date. Also tried contacting suport (no working Phone number DISCONNECTED) (only online suport E-Mail) provided them with all Reciept and order numbers and pictures but keep getting the same computer generated e-mail. "We can't find your order". Also their SUPORT is linked to completly different company LoveVook.com (V) not (B) and they say they have nothing to do with lovebook. My Order is on their website and in history under my account also stil lsaying book is being made. This is a FRAUD. Do not use. you will not get your order and can not contact a live person. This is all AI generated fradulent buisnes. To prove my it here is my order number and receipts (50690287). Ai buisnes phone number is disconnected and e mail response are only computer generated. 100% FRAUD. DO NOT TRUST OTHER REVIEWS. YOUR WILL NOT GET YOUR BOOK OR YOUR MONEY BACK!! There own suport team email is wrong transferring to different company who denies any association with love book. Good luck

9 December 2025
Unprompted review

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