Love at First Sign Reviews 

66
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the incredibly friendly and welcoming staff who work hard to make everyone feel completely comfortable and relaxed during these singles gatherings. Many people appreciate the opportunity of meeting interesting individuals while enjoying a genuinely fun and engaging social atmosphere. However, some customers also noted significant issues regarding event disorganization, awkward pacing, and a general lack of structure when things do not go according to plan. Reviewers expressed strong frustration and dissatisfaction regarding rigid refund policies, particularly when sessions were unexpectedly postponed or canceled at short notice.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the warm and welcoming nature of the... See more

User experience

Customers had ambiguous experiences with user experience, as some reviewers praised the helpful hosts and... See more

Location

Reviewers express mixed feelings regarding the location and venues chosen for the gatherings. While some... See more

Refund

People report negative experiences with refund policies, expressing frustration over denied requests due to... See more

Service

Consumers express deep dissatisfaction regarding the service, highlighting a complete lack of organisation... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Easy to book event and good location. Hosts were friendly and encouraged all to socialise and participate. Was a friendly and no pressure environment. Unfortunately all the ladies left before the even... See more

Company replied

Rated 2 out of 5 stars

On Eventbite, it showed that over 800 people signed up. In reality it was only 53, and only 16 people showed up. There were 4 men for every 1 women. The hostess tried to be accommodating, but the even... See more

Company replied

Rated 5 out of 5 stars

Kim the host is amazing, very bubbly, friendly and genuinely cares, it feels she wants people to match and makes sure the evening is warm, welcoming and friendly. Games, quizzes, rotation amongst gu... See more

Company replied

Rated 5 out of 5 stars

Ive done a few events in Guildford now, all with the lovely Kimmy, and Ive loved every single one. So much better than the original "speed dating " set up. Kimmy is an amazing host, she makes sure eve... See more

Company replied


Company details

  1. Event Planner
  2. also in
  3. Entertainment Agency
  4. Event Ticket Seller

Written by the company

Love at First Sign is the UK's leading astrology-themed singles events brand, bringing together open-minded singles across 25+ cities every month for a dating experience unlike anything else out there. Part of Cosmic Universe Enterprises, the company connecting people one birth chart at a time, Love at First Sign is more than a dating night. It is a movement for deeper, more authentic connection, guided by the cosmos and grounded in who you are. Our events are anything but ordinary. Choose from cosmic speed dating, relaxed singles mixers, and tarot nights, all designed to take the pressure off modern dating and replace it with something genuinely fun. On the night, our Tap & Tell feature gets conversations flowing with astrology-themed icebreakers, and our QR scan to match feature lets you connect with people you clicked with instantly. Hit an 85% compatibility score or above and you could be in with a chance of winning epic monthly prizes through our Cosmic Dip lucky draw. We run 50+ events every month across cities including London, Edinburgh, Glasgow, Newcastle, Manchester, Birmingham, Bristol, Leeds, Southampton, Guildford, Winchester, and New York, with more cities launching regularly. Love at First Sign is also the events home of Cosmic Fusion, our astrology app with over 200,000 downloads across 120+ countries. Powered by a bespoke algorithm combining Western and Chinese zodiac signs for deep cosmic compatibility, Cosmic Fusion brings you daily horoscopes, birth chart readings, personality-driven matches, and a vibrant community, so the cosmic connection does not stop when the event ends. Whether you are newly single, long-term single, or just curious, Love at First Sign is the most interesting night out on the singles scene. Come along, check your compatibility, and see who the universe sends your way.


Contact info

3.3

Average

TrustScore 3.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 48% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(66)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Supposed to be 25 registered

Supposed to be 25 registered
Only 11 people showed up
3 men 8 women
Dynamic didn’t work
No plan if there were no shows..
Need an incentive in place to ensure more show up !!
All in all a rubbish experience and I would not recommend at all!
Also be aware there is a no refund policy even when they change the date!!

2 October 2026
Unprompted review
Rated 4 out of 5 stars

Great host and had a good night

Great host and had a good night. Setting was a bit uncomfortable but met some lovely people:)

24 September 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for your review!

We know it can be uncomfortable to put yourself out there but so glad to hear you met some lovely people!

Rated 4 out of 5 stars

It's an interesting concept

It's an interesting concept. At first I was hesitant but the host was pretty good and she did a lot to make us break the ice. The use of the app was kinda odd, but it was actually a good way to mix us up and led to a lot of interaction which is ideal for such an event. The company were quite sportive when I had to cancel due to a personal event and they held my ticket for a future one. At first I was annoyed at the lack of a refund due to the situation I faced, but it turned out okay in the end.

22 September 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for your honest review.

We are glad to hear that the host looked after you well on the evening and that in the end it turned out to be a great evening for you.

If you didn't make a connection at your event, we really hope we will see you again 💫

Rated 5 out of 5 stars

I went to their nyc event at Starchild…

I went to their nyc event at Starchild last night. The host was really welcoming and made the night easy for everyone to chat and mingle. The venue is very cool too. It was easy to get to and I met some nice people.

18 September 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for your review - we are delighted to hear that you had a good time! We hope you made a connection or two! 💫

Rated 3 out of 5 stars

Easy to book event and good location

Easy to book event and good location. Hosts were friendly and encouraged all to socialise and participate. Was a friendly and no pressure environment. Unfortunately all the ladies left before the event finished which was disappointing that was the only negative but impacted on the fun in the evening.

18 September 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for your review - we are sorry to hear that some of the ladies let part of the evening down but we are glad to hear you enjoyed the environment and hope we may see you again soon 💫

Rated 4 out of 5 stars

Great Night In Leamington!

Attended Leamington yesterday and had a great evening! The host was very welcoming and made every feel at ease as soon as we arrived. A few people didnt turn up.but we all still mingled very well and got to know everyone more as it felt more of and exclusive get together. Had the bonus of speed dating too, which was unexpected so very much enjoyed that addition to the event. Great night, brilliant host and looking forward to the next event already!

16 September 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for your review and feedback! We are delighted to hear you had a great time and really hope the next one will be the one you find your 'person'! 💫

Rated 1 out of 5 stars

Embarrassing for all concerned

Initially the Love at First Sign event was booked for August but rearranged to last night in Southampton, due to lack of numbers for the original date.
The area set aside in the venue was dark, cramped and noisy. There were five men and fifteen women. I don't understand why the event is called Love at First Sign as no reference was made to it.
The host said to start with a quiz on our mobiles, one of the questions was 'Why do trees shed their leaves?' How is this getting you in the mood for dating!
The five men were then placed on a table each and the women were rotated for a four minute speed date. There was a woman's table where we had to wait for our turn, so we just ended up sitting chatting with other women! The host was overly excitable and had alot of fun blowing her whistle after the four minutes were up. There was no organisation and the host even said 'I've lost track of what's going on!'.
I really hope the owners of this company read their reviews. You are taking money from people and providing nothing in return. It was an awful event. Tacky, poorly managed and you should be ashamed!
My advice to anyone thinking of booking, don't bother!
I have contacted Love at First Sign directly and at present have received no reply.

16 September 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for the feedback, and we are sorry to hear the evening fell short.

The August date was moved because the balance of bookings would have made for a poor night. With regard to the event this week, we are unable to control no-shows to an event and can confirm that it was set to be a well balanced night.

We will raise the issues about the quality of the hosting with the relevant team members and feed your comments back to the host directly for future events, as we only want to provide the best possible evening.

As you have stated, you had not received a reply from us before leaving the review, which is a real shame. Please note that we do get lots of emails every day and we have replied to you this morning.

We'd really love to have you back to show you what an evening looks like when everything comes together as it should and we do have many successful evenings every week.

Rated 4 out of 5 stars

Had a great time at love at first sign…

Had a great time at love at first sign event, met some very friendly and interesting people, host was spot on and friendly too will attend again

9 September 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for your review - we are so glad to hear you had a good time! See you at an event soon! 💫

Rated 1 out of 5 stars

I attended the event in Leamington

I attended the event in Leamington, and was disappointed firstly with the turn out, as there were 6 men and 4 women. I am aware that this is not necessarily the organiser's fault.
And I will say the organiser was very friendly, so there is no criticism there.

However it was very much themed as a 'Cosmic' singles event which I thought sounded fun and a bit different. However there was no mention of it at the event, and the app seemed superfluous, as no one apart from the organiser mentioned it.

It seemed quite disorganised, we initially were just stood and sat around awkwardly chatting, before the organiser said if we'd like to do more traditional speed dating, which we did. It just felt a bit flat and no one I spoke to seemed impressed with it.

And then we were told the bar was closing before 9pm, and we all just shuffled off.
Just a disappointing and poorly attended event, not at all as fun as it was marketed as.

I also have to separately point out that this was my first time at the venue (Hart+Co), and as soon as I walked in it felt cheap and grubby, so it's not as if I was able to at least enjoy the ambience of the venue. (The wine was also pretty bad, I couldn't finish it).
It seems this is the usual venue that Love at First Sign uses for it's Leamington based events, which is another reason to put me off attending any more.

I would definitely not recommend this company again for speed dating events.

16 September 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for the feedback, we're sorry to hear that Leamington Spa didn't deliver for you.

We'd like to make it clear that our events are not speed dating events and are singles mixers. Speed dating wasn't a fallback, it was what the group asked for on the night when the host posed the question to offer it.

Our format is deliberately flexible and the host reads the room, but I take the point that flexible can read as unstructured, and that the cosmic side and the app should have been front and centre rather than mentioned once. However, we do know that there was slight resistance to the use of the app on the evening.

We're raising your comments about the venue and the bar closing directly with Hart+Co. That's not the standard we book for, and we won't keep using a space that doesn't meet it.

Numbers on the night weren't what any of us wanted either, however, we cannot control no shows, as much as we'd love to be able to do so.

We really hope we may be able to welcome you back on a complimentary basis, potentially in a different venue and give you a better experience in the future, if you will give us another chance.

Rated 1 out of 5 stars

4 women, 6 men and absolutely no idea what was going on

Worst speed dating event I’ve ever been to!

Where do I even start? This was unbelievably disorganised from beginning to end.

We were initially told to download an app and that we’d be doing ice breakers on it. Fine. Except the host then changed her mind and asked us women whether we wanted to do speed dating instead. There were 4 women and 6 men, so we agreed.
Except there were no ice breakers, we didn’t use the app at all, and the speed dating itself was chaotic. The host repeatedly forgot who had already spoken to who, and there were multiple occasions where people were just left sitting around with nobody to talk to. I sat for a good ten minutes on my own, despite there being more men. For a speed dating event, having people sitting there with nobody to date is quite an impressive achievement.

At one point it genuinely felt like we were organising the event ourselves.
Then, at around 8:45pm, Hart & Co told us they were closing and we all had to leave. To be fair, by that point I was more than ready to go, but it was yet another example of the complete lack of organisation. The company’s website says that after 9pm you can mingle in the venue, so being kicked out before 9 was the final cherry on the badly organised cake.

The whole evening was confusing, awkward and nothing like what we had been told to expect. We didn’t use the app, there were no ice breakers, the speed dating wasn’t properly managed, and we were out of the venue before the advertised mingling time.

Honestly, save your money. There are plenty of ways to spend an evening without paying to sit around waiting for someone to remember whose turn it is.

16 September 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for the feedback, we're sorry to hear that Leamington Spa didn't deliver for you.

We completely understand your frustration with the numbers on the evening, for full transparency, we have reached out to all those that did not attend, to find out what happened.

We understand that speed dating was offered and requested by the group, hence the host did this.

Our format is deliberately flexible and the host reads the room, but we understand how that can look unstructured.

We do know that there was slight resistance to the use of the app on the evening, which means that some ice breaker activities will not have been able to happen.

We're raising your comments about the venue with them directly as we speak and will investigate why this early closure was not communicated to us.

We really hope we may be able to welcome you back on a complimentary basis, potentially in a different venue and give you a better experience in the future, if you will give us another chance.

Rated 1 out of 5 stars

Love at first sign….don’t bother.

Event was cancelled in London for ages between 30-40 and they cancelled…that they didn’t get enough people. It was supposed to be held at the embankment…so it should be easy to get the numbers.
I couldn’t attend when it was postponed to.
Now they’ve informed me that in their terms it states you can’t get a refund.

So guess who’s never buying a ticket again and I suggest you shouldn’t either.

4 September 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

We are sorry that you are disappointed witht he postponement of your event, however we never want to run a subpar event as we always want to give our attendees the best possible evening.

Your ticket is still fully valid to use at any future Love at First Sign event, in any city, at no extra cost, so the service you booked is still fully available to you at a future date that suits.

We'd really like the chance to have you at an event that runs as it should. If the new date suggested does not work, please contact our customer services team and they would be more than happy to help!

Rated 5 out of 5 stars

Emilia was a great host

Emilia was a great host. It was nice to have a choice between talking to people in groups and one-on-one. This is a very good event if you like speed dating. I did not use the app.

28 August 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

We are glad to hear you had a great time and hope you made a connection or two! So happy you liked Emilia, she is an asset to us! 💫

Rated 5 out of 5 stars

I went to their bank holiday party last…

I went to their bank holiday party last night and met some great people. The host was really welcoming too

28 August 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

We are so happy to hear you had a great time at our Bank Holiday party! 💫

Rated 5 out of 5 stars

Emelia was very welcoming and friendly

Emelia was very welcoming and friendly. I enjoyed meeting people. Nice event.

28 August 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

We are so delighted to hear you had a great time and that Emilia looked after you so well! We shall make sure this is passed on! 💫

Rated 1 out of 5 stars

Signed up for a 20-30 singles event and…

Signed up for a 20-30 singles event and virtually all of the women were in their 40s and 50s - the organisers clearly hadn’t checked anyone’s age and as a result myself (a 29 year old) was at an event with women who told me they had sons and daughters older than me - very awkward and clearly poorly organised. My advice? Do NOT attend these events - they’re just trying to make some money off you.

28 August 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Hi Alex,

As we have replied to your email this morning, we can confirm that the event you booked at Harry's Bar was listed and sold as an 'All ages' singles night. This event was not a 20s and 30s event.

All-ages means exactly that: anyone over 18 can book, and the age mix on any given night is simply whoever buys a ticket.

We do run age-banded events separately, and those are advertised as such, which may be better for you.

We are sorry you felt the night wasn't for you and that you had to leave a negative review on Trustpilot before we had a chance to come back to you after the offices were closed over the Bank Holiday weekend.

We have sent you an option to come back to a future event and try it for free within the age range that suits you better and we hope you will take this opportunity to try again with us.

Rated 1 out of 5 stars

Host was late and very unprofessional

18 August 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Hi there Sandra,

We are sorry to hear that you did not like the host of your event in Glasgow.

As we have replied on your previous review of the same event, AJ went above and beyond in bringing lovely sweets and chocolate for the room that evening, though we understand you were disappointed it was not dark chocolate. She ran all elements of the night, however we understand you were resistant to some elements of the evening.

The host was at the venue before the 7pm registration time, however there is a chance you may have missed her as she was checking people in, setting the space and liaising with the bar staff.

AJ has been praised by many previous daters, but we hope you find what you are looking for.

Rated 5 out of 5 stars

A fun interactive dating experience

Kim the host is amazing, very bubbly, friendly and genuinely cares, it feels she wants people to match and makes sure the evening is warm, welcoming and friendly.
Games, quizzes, rotation amongst guests, different venues, different age groups and the same format.
Make sure you have the Cosmic Fusion app downloaded so you can match with people. It can take time to download and setup with your info so I would suggest doing that before you turn up.

20 August 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you so much for this lovely review! Our hosts put so much heart into making every evening warm and welcoming, and it means a lot to hear that it comes across. Great tip about downloading Cosmic Fusion before you arrive too, that gives you time to set up your chart and get matching from the moment you walk in. We hope to see you at another event soon ⭐

Rated 1 out of 5 stars

Ive done several speed dating events…

Ive done several speed dating events and they have been good fun. This was the most shambolic of events at Hart & Co Leamington
Several attendees left because how disorganised it was.
Got to question the authenticity of some of the reviews on here. It was a million miles away from five stars

6 August 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for taking the time to share this, and we're sorry to hear you felt the evening fell short. We run many events that people enjoy every week, as can be seen in the reviews below that are genuinely from attendees of our events.

We would love to be able to welcome you back to a future event and show you what all of the positive reviews below are about! We have dropped you an email so please do check your inbox.

Thank you for giving us a chance in the first place, and we hope we get the opportunity to change your mind.

Rated 5 out of 5 stars

Because I met Michelle and she was a…

Because I met Michelle and she was a great match. The host (Emilia) was outstanding and made us feel so welcome.
Great night.

7 August 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thanks for your lovely review Michael! Emilia will be so happy to hear this, we're so glad you had a brilliant night and found a great match! 🌟

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