Louis Motorrad Deutschland Reviews 

Ordered Puig downforce spoilers for my zh2. When I ordered I was a little apprehensive that they would arrive.
I was given a tracking number and that was updated daily.
Customs did hold the package as they wanted an additional £41import tax. I paid the tax and they arrived the next day. I contacted Louis and they refunded the £41 within 2 days.
Great company and highly recommended as the parts were cheaper to get than from the Uk.

Wasnt sure about this company when I ordered a new lid, it arrived very well packaged, unfortunately it wasn't for me but I contacted them about a return, I repacked it and with all the prepaid paperwork etc, sent it back and they refunded, it probably took about 2 weeks from ordering to retuning and getting a full refund. I would definitely recommend these guys.. Also the customer service was second to non.

Bought a Nolan Helmet and saved a ton of money. These lids go for up to £300 in the uk but this one from Louis Moto cost be nearly £100 less. I had to pay UK customer charges but the guys at Louis moto refunded these charges. Never ordered from overseas before so my patience wasn't the best but the money saved made it worth it.

Recently ordered a tanklock bag. The promise of NO charges to UK was correct and I saved money over UK purchase.
Friendly CS, good communications, and speedy delivery.

HIGHLY RECOMMENDED !!!

3 Months since i've ordered a Dainese backpack. Until now no backpack and no refund as "investigations " are undergoing.

After my first negative review i ordered 3-4 times from Louis and everything was on super smooth.
5 days ago i ordered Vanucci motorcycle jeans and they arrived in 5 days. Super fast delivery. Received item was as described and perfectly fit me.

Thank you Louis!

great socks, great service, great price

3 months ago I bought a Shark Helmet, on the order comments I clearly indicate that the items has to be delivered in the days indicated (3 working days) because after that will be too late, I planned a trip and the helmet was for riding. I received an email the day after of buying the item indicating me that the helmet will be delivered 7 days later, so I wrote to Louis indicating that the delivery will not be longer good and I asked to cancel it, they said OK (I have the mails). 2 days later the parcel was sent. I left the country for 3 weeks, the helmet was not received because none was at home. I wrote to Louis again asking about the refund situation, they said we will proceed to refund it as soon as the helmet return to our warehouse, I said OK. Helmet returned 30 days after arriving to France. Now, 3 months after that, the Helmet is not with me, then money neither. They don't answer anymore and then never said when the money will be refunded, except for an automatic answer saying it will be done by PayPal, I check the account every day, nothing yet.

I put an adress from a friend to receive the product for me and because of my registration you guys sent to my adress and l am not in Germany

Ordered a helmet with duty and VAT pre-paid. The courier cocked up as usual and charged £70 extra but Louis Moto refunded it straight away and dealt with the issue themselves.
Great helmet and great price as well.
Highly recommended.

Great price. I ticked a box for Louus.de to handle all the customs charges.
Unfortunately UK customs gaueld to read the clear paperwork included in the parcel. Louis.de asked that I pay the repeated customs charge, send them proof of payment, then they refunded me.
Great service and speedy delivery from Louis de. Shame we (in the UK) have to shop abroad to access fairer prices. Why are UK prices so high?

Excellent service, great product

AVOID, AVOID. THEY ARE A BUNCH OF LIARS!
Having dealt with the company before and having received good service, I decided to order a helmet with them. The order was accepted and shipped. However, the shipment was held at the customs office until the import duty was paid. Louis Motorrad emailed me saying that I should send them the invoice and they would pay the import duty. So I sent the invoice and their response was that they were not going to pay the fee required. I raised the issue with one of the directors, who just fobbed me off with some pathetic excuse that their credit was no longer accepted. When placing the order I was not made aware of any potential importance duties. Stay clear from them unless you have money to waste. Being of German origin myself it makes me ashamed to be associated with those liars.

This company just stolen money from me!!! I transferred money for my exhaust and they claimed that they can't see the order, but my money left the account!!! I send them the receipt from my visa card and they said they would refund the money but the WHOLE finance department is apparently ill and I need to wait another week it has been going for ages now, what a fraud!!!!! I will go to other social media if you don't pay me back!!!! scammers!@!!!!! 400Euros stolen!!!!

Ordered and paid for a pair of Alpinestars Supertech R boots. Took around 5 days to dispatch which was a bit long to wait imo, was kept updated with progress and from being handed over to DHL on the 3rd or March, the package arrived at my address on the 14th March. I paid import duties on the 12th and was refunded on the 24th March. Can't fault communication as every email was answered. Can thoroughly recommend shopping here and really like the good prices.
Some reviewers who give low stars yet complicate the process with their order changes have to manage their expectations better in my opinion.

The products I actually received were okay, but the whole experience was ruined by some of the worst customer service I've experienced

Item ordered in October as part of a larger order. Asked them to replace the item with another of a lesser value.

That for some reason isn't possible. My only option is to refund that part of the order and order the item again. With another 8.99 delivery fee.

Customer service wasnt even interested in understanding the request. Never mind offering a solution. Genuinely infuriating to deal with.

Won't be using them again.

Really happy with my order and experience with Louis Moto.

I placed my order on 19.02.23, my parcel arrived on 03.03.23 and today (16.03.23) I got my customs refund as it stated on their website. Item was exactly as described and the price was very good. Thanks

Ordered a cardo packtalk when the unit arrived it had marks on it and was missing velcro pads, unit was clearly used before, would not recommend this company and i wouldn't buy from them again