Louis Motorrad Deutschland Reviews 

First and last time I order from this company.

I paid for my shoes immediately and now 16 days later the package has still not even left their warehouse. Completely unacceptable. In the same amount of time I could literally have cycled from Helsinki to Germany, picked the shoes from the warehouse shelf myself and cycled back home.

Customer service replies politely, but that does not change the fact that a fully paid order is just sitting in their warehouse.

To make it even worse, the promised 20€ discount code was not applied, so I ended up paying more than expected and still get this kind of delivery performance.

At this point I’m honestly wondering what is the easiest way to get my money back, because that seems like the fastest solution.

EDIT: After this experience I checked Trustpilot, and honestly I wish I had done that before ordering. The overall score there is 2.7, and the one-star reviews describe the exact same problems over and over again: orders sitting in warehouses for weeks, extremely slow shipping, discount or order issues, and customers having to chase their packages.

When the same complaints repeat year after year, it stops looking like a temporary problem and starts looking like a systemic logistics failure.

If you need your gear quickly, buy somewhere else. Trust me!! Save your money and your nerves.

Do not order here anything. Almost 3 weeks, when i order my helmet. Nothing happened after that. No one answer customer service phone, no one answer emails.

Pathetic customer service ( no answer to my emails ), shipping of the product i paid happened 5 days after the payment was made ... avoid this website, is a pain with them

I am honestly shocked by how terrible my experience with Louis Moto has been. It has now been over two weeks since I placed my order, and I still haven’t received any kind of shipping confirmation. This is completely unacceptable—especially considering that several of the items were listed as in stock at the time of purchase.

What makes it even worse is the total lack of communication. I have sent multiple emails and haven’t received a single response. No updates, no explanations—absolutely nothing. It genuinely feels like they simply ignore their customers once they’ve received the payment.

Trying to call customer service is a joke. You’re met with a message saying they are busy, and that’s it—no way to get through to an actual person. It’s honestly ridiculous that a company of this size cannot handle basic customer support.

At the same time, they are running promotions with 15% discounts to attract customers—but once you place an order, you are left completely in the dark. It feels like extremely poor business practice.

Overall, this is one of the most unprofessional and frustrating customer service experiences I have ever had. I absolutely cannot recommend buying from them unless you are prepared to wait weeks with no communication or follow-up.

A truly awful experience.

The service was disappointing,. Customer support was unavailable.
Calls played hold music then disconnected with a message saying "all operators are busy, leave a message and we will call you.
Email support long time to respond. I order 3 weeks ago still havent sent my helmet.

Extremely poor delivery times, I won't buy online ever again, it's quicker to get something from South Africa to Europe than from Germany to Austria next door!!

I orderd a pair of rukka motorbike trousers and it says on there website page that customs will be paid when orderd. But as my order arrived in the UK I got hit with 113 pound custom charge. So I contacted Louis shop and said I had to show them proof which I did. And they said they have given details to there accounts team its now nearly 1 month and still have not received money back from paying extra customs tax

I tried to order a motorcycle jacket online. I no longer live in Germany but I had all the infos I needed (or so I thought) in order to give out the order and pay with PayPal. After a week, no jacket. I tried contacting customer support since I am leaving Germany soon and I would like to get my money back, and despite me sending them ALL of the informations in the PayPal transaction they keep finding all these extra infos they want from me that I did not even pay attention to when giving out the order since it did not matter. They keep asking me for a customer account number despite having ordered as a guest, for adresses and post codes despite having sent them transaction ID and all what is needed for them just to press the "Cancel" button on their side of PayPal. Basically I am starting to believe they will never give me my money back for a product they did not sent me.

They are simply the WORST!

I do NOT recommend this shop at all, zero customer support/service!

Don’t buy from this e-shop! I have ordered something and they never sent it to me and they never returned the money!!! They are not responding to emails!

I have purchased Cardo comm from Louis and unfortunately, one of the two units is not working properly; it does not transmit any sound to the other device.

I contacted Louis customer service several times, but I’ve received no real support. They repeatedly asked if I had updated the device, which I confirmed I did — yet the issue remains unresolved. I deeply regret choosing to order from Louis.de, as well as selecting a Cardo product, especially since I needed this system for an important motorcycle trip.

Now I’m trying to return the defective item, but Louis is asking me to cover the shipping cost — which is almost as expensive as the device itself. This is very disappointing, considering that they sent me a faulty product and are refusing to take responsibility.
Avoid to purchase from them at any cost, there are many web sites with moto gear around to choose. I would put 0 starts if it would be possible. Battle is still ongoing, I have contacted Cardo directly and waiting for response...

Ordered a heavy packet to spain nothing but a headache since the order. they delivery half the order, half gets sent back. They do not send the remaining part of the order express, they wait until the order is send back to them then send it standard. DHL redirect to a depot 2 hours away and louis fail to even find out and confirm the collection address with me or even properly rearrange a delivery. they constantly input the address wrong despite me sharing explicit instructions. I have been waiting for over a month and have got half my order and a huge headache. Bad customer service I feel do not care. never again

Recently bought a Rukka jacket at a fantastic price as it clearly states duty / taxes to UK will either not be charged or refunded . I did get stung by ParcelForce for £90 but a quick call to Louis.De and proof of paid duties got this refunded within a couple of days. Brilliant. My gripes were with the couriers who took 4 days to send me a letter to tell me they were holding it pending tax payment.

Disaster service, this is the last time I order from them. A different person answers every email inquiry. A product that is available, ordered, paid for, is not sent even after 7 days, even though the maximum deadline is 3 days. They open shipping on the 7th day but do not hand over the shipment. And when they send, even though they are told to inspect before sending, you get already used or exhibition, not new.

Terrible service and uses illegal marketing tricks. Says a product is ready sooner than it is and decides to ignore emails.

Bought a Cardo Edge way cheaper than in UK and true to their word they refunded VAT and Customs charge I had on way into country. Great customer service and the product is awesome!

Watch out for this company,
Placed order a month ago, haven't received anything. The parcel clearly is returned to them by DHL itself. They tell me to wait and wait never helped me out.

Potential customers in the U.K. need to be aware that the company’s claim to refund any import duty is by my own experience a bit slow. The telephone staff are polite and courteous but they can only do so much.
I still recommend the company but please be aware.
Mark 4114959 / 901960

I received the items but unacceptable shipping times and inaccurate stock information. Do not recommend

Terrible customer service. One of the parts arrived weeks late. Not to mention use of a debt collection agency if you fail to pay their invoice in time - which I only paid late has believed I had paid by credit card. I accept the error on my side, but selling products not in stock, and bullyboy payment tactics are not what you would expect for the motorcycling community. Never again.