LOT Polish Airlines Reviews 

Terrible company, I requested a refund from the airline. They ended up cancelling my flight ticket and kept my money with no confirmation or communication. I called customer service to at least exchange my flight if no refund was available and they said it was not possible and kept my money with no options.

I flew with LOT Polish Airlines from Stockholm to Miami via Warsaw on June 24, 2025. Unfortunately, a professional-grade hair trimmer (worth approx. 4000 SEK / $420) was stolen from my checked luggage. It was securely packed in a zipped pouch, and I only noticed the loss a few days later when I went to use it.

LOT denied my claim because I hadn’t filed a damage report upon arrival. However, it’s unrealistic to expect travelers to detect theft of a specific item immediately—especially one that was stored inside a case and not used daily.

I tracked my bag using an Apple AirTag, and the only time its location wasn’t visible was during the 2-hour stop in Warsaw. After that, the bag arrived directly in Miami. This strongly suggests the theft occurred while the luggage was in LOT’s care in Warsaw.

As someone who buys high-quality items rarely and travels with care, I expected more professionalism and accountability. I will not be flying with LOT again.

I had a terrible experience flying with LOT Polish Airlines (flight LO 6208). Upon arrival, all our suitcases were extremely dirty and visibly scuffed, as if they had been thrown around carelessly. This level of handling is simply unacceptable.

What’s worse, after opening my luggage, I discovered that valuable items were missing — including expensive jewelry and a bottle of perfume. These were securely packed before the flight, and it’s clear that someone tampered with my suitcase during transit.

This is completely unacceptable and deeply disappointing. I expected a much higher standard of care and security from an international airline. I will never fly with LOT again, and I strongly advise others to be extremely cautious if you do.

Flight Prague - Warsaw - NYC and back with Dreamliner 878-9.
OK experience, food was decent, but there was too cold and I was ill in the airplane for long time after flight. When I wanted to change seats, support was very kind and helped me even I bought tickets with booking.

JUST HORRIBLE!!!!!!! Avoid this airline. Worst experience ever!

I paid for extra luggage with LOT Airlines online and everything seemed fine. At the airport, they claimed they haven't received my payment and forced me to pay again, but a much larger fee, of course, even after I showed proof of my online payment. That happened on my way back to the U.S. They tried to pull that trick before my flight out of the U.S. as well, but it didn't work the first time.
Since then, they've refused to acknowledge their mistake and refund me. l've filed BBB and DOT complaints, but their customer service continues to gaslight and deflect.
Judging by other reviews, l'm not the only one who's been double charged and dismissed. This feels less like a glitch and more like a pattern of dishonest business practice.
Avoid flying LOT if you value transparency, accountability, or even basic customer service.

They cancelled my flight THREE TIMES!!!!! I have never EVER had this experience with any airline. They were vague about the reasons and never offered compensation. Missed all of my bookings. Friends from abroad had to wasted their money because they couldn’t get refunds on their flights and had to get new tickets. Insane. Will never use them again.

They kept moving and canceling my flight to Portugal and were telling me to fly a week earlier, then a couple minutes later said that was also unavailable. Never had this in my long long life. How do they stay in business???

They broke my suitcase and refused to cover the cost.

LOT Polish Airlines denied boarding to a deaf U.S. military veteran on Flight LO12 from Newark to Warsaw (June 25, 2025), along with his two properly documented service dogs. All required paperwork was submitted well in advance and confirmed by LOT in writing. Despite this, their staff falsely claimed documents were missing and refused to board the animals.

This blatant disregard for the Air Carrier Access Act, which applies to international flights departing the U.S., was discriminatory and unlawful. LOT later admitted their failure—but the damage was done: the veteran was left stranded, incurred thousands in losses, and endured severe emotional distress.

This incident reflects gross incompetence and a complete lack of accountability. I strongly advise others—especially passengers with disabilities—to think twice before flying with LOT.

I wish I would flew with another airline from Europe to USA. I typically fly with other one, but this time I decided to save some money (10-15%) and I regret so much.
Summary:
1. Supers tight space inside the craft.
The airplane was an old Boeing 777 and the seats inside - I was like a sardine in a can for 9 hours. The worst of my all trips to US so far. The fun part was when the food was served and then you have to spread you arms so you can eat, but this is impossible.
2. Customer support in event of damage baggage is terrible.
After my baggage was damaged (One of the the wheel of my roller was broken) they offer me a compensation of 30USD. Correct - thirty USD. Because only one wheel is broken and they calculated that this is the cost. ON my response to receive a more adequate compensation - they said - take it or loose it.
3. Almost forgot - after we landed on Warsaw airport - we've been taken to busses in order to reach the airport. It took us additional 15min.

I wish I wouldn't save those money and choose another airline.

I am extremely disappointed with my recent experience flying with LOT Polish Airlines. After checking in my luggage, I discovered that 8 pieces of my jewelry were stolen—including 3 bracelets, 2 necklaces, and earrings, all of which were made of gold and diamonds.

LOT is considered a safe and reliable airline, but this experience was a serious violation of trust. Someone clearly opened my bag after it was checked in, which is both disturbing and unacceptable. It’s shocking that such a security breach can happen under the airline’s and airport’s supervision.

To anyone traveling with LOT:
Please carry all valuable and important items in your hand luggage. Do not trust that your checked-in bag will remain secure.

There were four of us who traveled to Warsaw on 12. 6.25 from Trondheim via Oslo. Wise from experience from several previous trips with KLM, which almost always manages to misplace our luggage, we had also put Apple Airtags in all our luggage this time. We got our luggage from Trondheim to Oslo with SAS, but that was the end of it! All four suitcases were left behind in Oslo and we received a clear message from the administration at Gardermoen that it was now LOT's responsibility to bring the luggage on to Warsaw. We tried to claim the suitcases from LOT, but they had no interest in talking to us or doing anything about this problem.

After a day, a suitcase actually arrived in Warsaw, which we had to pick up ourselves by taxi back to the airport. LOT had no interest in being helpful in bringing it to the Hotel SAS Radisson.

After countless phone calls to LOT for two days, the last three suitcases arrived at Warsaw airport - the day before we were to fly home. Once again we had to take a taxi back to the airport to pick up this luggage. LOT as usual had no interest in being helpful.

Warsaw is a nice city and worth a visit, but use another airline than LOT. They are incompetent, lazy and don't know the words service, helping passengers or moving their asses.
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Czwórka z nas poleciała do Warszawy 12. 6.25 z Trondheim przez Oslo. Mądrzy na podstawie doświadczeń z kilku poprzednich podróży liniami KLM, które prawie zawsze gubią nasz bagaż, tym razem włożyliśmy do wszystkich bagaży również Apple Airtags. Bagaż dostaliśmy z Trondheim do Oslo liniami SAS, ale to był koniec! Wszystkie cztery walizki zostały w Oslo i otrzymaliśmy jasny komunikat od administracji w Gardermoen, że teraz odpowiedzialność za dostarczenie bagażu do Warszawy spoczywa na LOT-ze. Próbowaliśmy odebrać walizki od LOT-u, ale nie byli zainteresowani rozmową z nami ani zrobieniem czegokolwiek w tej sprawie.

Po dniu w Warszawie faktycznie dotarła walizka, którą musieliśmy odebrać sami taksówką z powrotem na lotnisko. LOT nie był zainteresowany pomocą w dostarczeniu jej do hotelu SAS Radisson.

Po niezliczonych telefonach do LOT-u przez dwa dni, ostatnie trzy walizki dotarły na lotnisko w Warszawie - dzień przed naszym wylotem do domu. Ponownie musieliśmy wziąć taksówkę z powrotem na lotnisko, aby odebrać bagaż. LOT jak zwykle nie był zainteresowany pomocą.

Warszawa jest ładnym miastem i warto ją odwiedzić, ale skorzystaj z innych linii lotniczych niż LOT. Są niekompetentni, leniwi i nie znają słów serwis, pomoc pasażerom czy ruszanie tyłków.

I deeply regret to inform I was in the board of airplain from Istanbul to Warsaw LO134 number flight one of the ladies who refused to give name and left me not solving the issue let me give you quick recap what happened we were about to landing and she rudely ask to put sit up right position even though infront passenger seat was not upright then I pressed the button to escalate and inform Her it's not safe even though this is her job to take care of this situation then she start taken care of another passenger than very later I clearly indicate front passenger sitting position is not upright but she was giving me attitude and touch her ear that pretend she was not hearing me finally front passenger had good manner and take action to adjust their seat and while leaving plane she was not even looking and saying good buy to polish people but foreign and she was only trying to talk polish which we don't understand as being in management role in aviation as lot airlines staralinance organisation shouldn't be having this kind of racist workers . I will be never choosing to fly with lot as Canadian and never recommend it hope I can get some answer thank you

I purchased a seat for an elderly passenger (81 years old) who is fully mobile and able to assist in an emergency. We requested a wheelchair only to help him get through TSA more quickly — not due to disability. LOT Polish Airlines removed his paid seat without any explanation or notification, and gave him a middle seat in a 3-seat row.

The agent never said a word about this change when we checked in. This is unacceptable, discriminatory behavior. He was treated unfairly simply for asking for airport assistance. We expect a refund and accountability.

Delay, delay, delay - and nothing else matters…

Freaking idiots!

As many others have already pointed out, LOT Airlines truly stands out as one of the worst airlines when it comes to managing delays and connecting flights. My recent experience was extremely frustrating—both my departure and arrival flights were significantly delayed, causing immense inconvenience and stress.

To make matters worse, my connecting flight did not wait despite booking it all under a single ticket. After landing, we had to wait an additional hour and a half just to disembark, resulting in missing our onward flight entirely. LOT Airlines provided absolutely no support or assistance, showing complete disregard for passenger comfort or even basic care. My children and I were left stranded overnight in the airport without accommodation or proper guidance from the airline.

Overall, the lack of communication, absence of customer care, and blatant indifference to passenger well-being are unacceptable. I strongly advise avoiding LOT Airlines if you value punctuality, customer service, and peace of mind.

Inferior services. I was forced to check in my cabin luggage despite not using a check-in luggage allowance. Staff in Warsaw rudely told me to read the rules before flying. If the airline sells itself as a premium, it should not act as Polish Ryanair.

Cabin storage on the plane was not even filled with cabin luggage, so I am not clear why such aggressive tactics were taken to check in the cabin luggage. I am a frequent flyer on M&M and have never seen anything like that on Lufthansa, Air Dolomiti or other airlines in the group taking such measures, especially when the plane is not even full.

This happened in Warsaw airport Flight LO773. I will avoid this airline from now on.

Last minute cancellation with no support, alternative or help. Just apologies and refund.

I bought return ticket from Venice to Warsaw. It was economy with hand luggage. I had flight to Warsaw on the 29th of May and return ticket on the 31st of May. But unfortunately on my way to the Venice airport I had a car accident that’s why I was late for my first flight. I was forced to buy another ticket prices to get to Warsaw. But on the next day I received a message from LOT that my return flight was also cancelled because of non-show on the first flight. Of course I called to support immediately, explained the situation that I had an emergency and I want to return to Venice with LOT that’s why I asked them to return my reservation but they told me that it was cancelled automatically and I should pay 310$ to return to Venice. Of course I was shocked because it was almost the full price I paid for both tickets (it was 335$).

I’m completely dissatisfied of this situation because it’s not OK to cancel flight automatically and to make clients pay twice. It's outright theft because this airline doesn't care about the emergencies that their customers may have. Their main mission is to get as much money as possible, and this is definitely not the level of such a large airline.