LOT Polish Airlines Reviews 

The flight itself was fine, only about a one-hour delay. But my baggage didn’t make it through transit and arrived two days later. I was on a short trip to New York and had another flight soon after, so I had to buy new clothes and essentials. LOT only refunded 100 USD, which doesn’t even cover the basics. Very disappointing handling and poor customer service.

I do not understand why should i put my luggage under my chair if I have a backpack and i was first on the seat and if someone with a suitcase come the last he has priority...evan if his place was not the same side...I am really upset with this kind of situations because I hurried to be in the plane only because of that...also you encourage the passengers to have suitcases istead of small luggages... the flight had over than 20 min delay also...the only reason i gave 2 stars is because they serve a small brioche and they gave you water which is a plus...

NEVER choose LOT Airlines!
This was by far the worst travel experience we’ve ever had. We paid over €1000 for premium class seats so we could sit together, yet we were seated apart! This is completely unacceptable, especially for that price.
The customer service was terrible - staff were unhelpful and simply didn’t care.
LOT is the worst airline we have ever flown with. Avoid them at all costs! We will never fly with LOT again and strongly advise everyone to choose any other airline instead.

We had an almost 13-hour flight from Seoul, and the woman sitting behind me fully reclined her seat immediately after takeoff. Her seat was practically in my face — I was cramped and could barely move or get out of my own seat. This is unacceptable. I paid for a full seat, not half of one. After a few hours of discomfort and feeling claustrophobic, I asked for assistance and was eventually moved to another seat — but away from my husband. Meanwhile, the disrespectful passenger behind me remained undisturbed. The reclining angle of that seat was completely unreasonable for such a long flight. Every passenger deserves equal comfort and space. Right now, someone can pay for an aisle seat and still end up with another person’s seat practically in their lap. I’ve also seen other passengers complain about the same situation on other LOT flight.

Shocking experience with lost valuables and trust in LOT airline.

We flied from Rzeszow to London and had a connection in Warsaw. After we arrived in Heathrow we collected the luggage which seemed fine at the airport from appearance. However after we got home and unpacked, it was very clear both bags were open before. All the zippers inside the bags were open. Lucky for my partner he didn’t lose anything however my two jewelry bags were missing with items worth thousands in Euro.

To me I was shocked as this is the first time ever I leant in the whole process of airline/ airport handling passengers’ luggage under probably what I assume to be decent CCTV surveillance, there is possibility that somewhere in the process people were allowed ample time and space to open, go through, steal and lock back multiple bags as if this is a standard and efficient procure on factory lines? But knowing this has happened and we need to do something about the loss, we put the shock aside and start seeking guidance from the airline. Now the website asked us to go through the trouble to fill in all the details of the lost items and flights details, only for me to receive an automated email after weeks’ waiting to say the airline doesn’t accept any liability associated with the incident.

When I had a quick glance of reviews, it didn’t take me long to come across similar reviews (latest is a month before my flight) as well so this is not a one-off incident and clearly the airline decides not to do anything about it and just allow it to keep happening at the customers’ costs. For airlines who work in the industry that relies on people’s trust I am genuinely shocked by the way they operated and handled these incidents. I wish them good luck and certainly this is a good lesson for me to learn what a bad airline is like and to avoid them in the future.

Our flight was canceled at airport with the reason being "technical issues". We did get hotell transfer and rebooking but no proper food. I made a claim because we where almost a day delayed. Support answers are super slow and after something like two months they say we can not get our claim due to the reason for the delay beeing a bird strike. I asked for a incedent report but did not get more replies. Haven't seen any reimbursements for the food and delay yet and it's more than three months now. Would not recommend this company.

Very dissapointed. Ive booked and paid for front seat tickets. And they changed it for another seats, less place, didnt get my money back.
The airline of a scam, thei look only how to profit from their customers.

I had one of the most disappointing and infuriating experiences with LOT Polish Airlines.

First of all, my checked baggage was completely destroyed. When I picked it up, it was half-open, ripped apart, and my belongings were spilling out. It was obvious that, instead of properly unlocking the TSA lock, the staff had simply forced the suitcase open and tore it apart. I have traveled around the world with this suitcase, and never has any airline treated my luggage in such a careless and destructive way. LOT has rendered my suitcase unusable, and I was left with the stress, anger, and inconvenience that came with it.

The in-flight experience was equally unacceptable. The seats were extremely cramped, with almost no legroom. To make things worse, the tray table at my seat was broken and tilted at an angle. When I asked for help, the flight attendant told me to just use a pillow to prop it up instead of fixing the issue—an absurd and unprofessional response.

What shocked me even more was the attitude on board. Some of the European passengers displayed openly discriminatory behavior toward Asian passengers, and there was no effort from the crew to address or stop it. This left me feeling humiliated and disrespected.

This was by far the worst experience I have ever had with any airline. From the destroyed luggage to the terrible seating conditions and the lack of professionalism and respect, LOT Polish Airlines has shown no regard for customer care or basic decency. I will never fly with LOT again, and I strongly warn other travelers, especially Asian passengers, to think twice before choosing this airline.

Flight was late and missed connection, ended up being 7 hours late to destination airport and not able to use public transport to final destination. Staff would not give me written confirmation of my compensation rights as per EU law and then refused my compensation claim. Had to take to court and then they ended up giving me all the money I was claiming. Don't give up with them, they have a tactic of refusing compensation but will crumble when they realise you are serious.

Abysmally bad sevice and customer experience. No information or refund on cancelled flights and expenses related to it. Rude and snarling staff!

They should learn how to use watch. 4 flights in 4 days, all delayed, one made me arrive at the destination 7 hours too late.

Bait and bill. We booked a flight from Munich to Warsaw, Warsaw to JFK and JFK to Seattle with the JFK to Seattle thru Alaska Airlines (no complaint about Alaska). When it came time to get boarding passes for the Alaska flight they charged us another 150 dollars to get boarding passes. This was an extremely deceptive practice. Needless to say I will avoid Lot Polish Airlines in the future.

If you have a chance to not travel with LOT, do it. The delays are crazy. Missed two connecting flights in one trip, had to stay overnight in Warsaw.

LOT sell flights with transfers that appear to be unachievable. I arrived but my baggage didn’t. Not only that their lost/delayed baggage system is hopeless. After I reported my baggage delayed, they said via their online platform that it was going to the other side of the world - no idea why. But there was no one to contact to tell them it was wrong despite the fact that the report clearly said where the luggage was to go - as did the ticket.
We had to delay our holiday to go to the airport to actually talk to someone to work out. Not worth it.

LOT Airlines is by far the worst airline I have ever flown with. No information, no greetings, no respect for passengers. They are ALWAYS late. On the outbound flight, their delay made us miss our connecting flight. It was 11:30 PM, everything in the airport was closed, and because of LOT’s incompetence we were forced to stay one extra night in Poland. And what did the airline offer us for dinner? Candy and biscuits. Absolutely unbelievable.

On the return, same nightmare: delays again, and instead of helping us, they refused to let us go to the front at security even though our connection was at risk. We had to argue and get angry until they finally let us pass. We ended up running through the airport, sweating, to barely make our flight. And still, not a single apology, not a smile, not a shred of professionalism.

This airline does not care about passengers at all. Disorganized, rude, unhelpful, and constantly late. Honestly the WORST airline I’ve ever seen. Avoid at all costs!

DO NOT EVER FLY with LOT or TRANSFER in WARSAW. Last month, I had a layover in Warsaw. I missed my second leg, so I collected my luggage at Chopin Airport. There, it turned out that someone had broken into my suitcases by breaking the locks. I went to make a report, but the staff weren't happy that they would have to spend the time for which they are paid to make a report. As I was filling out the form to file a report about the incident, the agent, who was supposed to deal with my case, said that I could do it online, then he left the room for more than 5 minutes. As I was in a rush to catch another flight to another destination, his suggestion seemed like a good idea: why would an airport employee lie about the procedures? I thought. A few days after my arrival, I made the claim online, then it turned out that I should've made a report while in the airport. LOT do not care about the damage done to my property. I do not recommend this airline to anyone; old planes, rude staff, and bandits in the airport.

I am extremely disappointed with both LOt polish airlines and Opodo for the way my case has been handled
On the 10th of July I booked a flight from London to krakow through Opodo and the flight was delayed 2 hours in London so when I reached warsaw I was not able to connect to go to krakow this was not my fault when I went to LOT ticket office in warsaw they refused to help me with a refund and told me to go to Opodo
Since 11th of July I have been chasing this refund with Opodo who keep saying they are waiting to LOT’s response, LOT has completely ignored these requests and Opodo has done nothing to resolve the issue the latest email I received from Opodo on 5th September shows that LOT still haven’t replied to them after several attempts
This is absolutely unacceptable I paid for a service that I did not receive and instead of accountability both LOT and Opodo have been passing responsibility back and forth it has now been 2 months and am still waiting for my refund
LOT polish airlines your lack of customer care and refusal to process a simple refund for a missed connection caused by your own delay is a disgrace

Opodo your customer service is equally unacceptable hiding behind waiting for LOT response instead of taking proper responsibility for your customer
I will never book with either LOT or Opodo again and I strongly advise others to avoid both companies. I demand my refund immediately

On 29.08.2025, I flew from Gdańsk. Upon arrival (not at the airport, but a bit later) I discovered that my Dyson Airstrait (~600 USD) was stolen from my suitcase. When you contact support, they tell you to fill out a form. I filled it out, and they said to wait up to 14 days. A week later they replied: “We do not recommend placing valuable items, such as jewelry, money, electronic devices etc., in checked luggage. If you do, you do so at your own risk.” So basically, that’s a green light for them to steal if you put it there? 🤯 After reading other reviews (unfortunately too late), I found out this happens often with them. Basically, it points to a systemic issue with baggage security when you use LOT’s services. And you know what’s worse? People say that even locks on suitcases don’t help - they break them open and steal valuables anyway. Be careful if you decide to fly with LOT. They just take your stuff because they can, then they spit in your face and take no responsibility for their actions. 👆🏼 See, they dare to steal other people’s stuff and then just say it’s their own fault 🤯

Booked tickets as a Gold member in Premium cabin, all fine, trip was fine, food is good, seats are okay but the luggage is completely damaged (hard shell broken) as it appears it fell off the plane.
After fighting with claims department they compensate less than 100 EUR for a large hard shell zipper less suitcase that is completely destroyed - was used exactly 5 times...
Never experienced such a shitty treatment when things go bad

shittiest airline I ever encountered. I booked round-trip connected tickets + there was one non-connected round-trip in between. They delayed flight by 1 hour 35 minutes so I saw that I won't manage to get to my next non-connected flight and didn't fly that day.

Because of this I had to book next day flight (much more expensive rather than buying weeks befrore) + they canceled my return tickets - because I didn't fly the destination in the first place and they don't count new booking a reason not to cancel.

So now I'm basically spending 200$ for nothing, 2 days of vacation ruined and I have no tickets to return from vacation. And they say - we don't owe you anything since we don't care if you miss next flight that is not operated by us.

"Thanks" Polish Airlines, hope you go bankrupt someday with this shit.