Lorna Jane Reviews 

Hi!
I bought from Lorna Jane France online on July 2nd (order number 28068) and never received my order till now. I was buying several times before from them and everything was fine. This time customer service stopped replying, I wasn’t reimbursed.
Please help me with that.

Purchased 2 items and was told in no uncertain terms, that not only would they NOT provide a receipt, I was also unable to get the tiny printout receipt for my credit card purchase. If I didn't provide an email address and phone number, I would have zero proof of purchase. Disgusted. I am told they also no longer take cash.

I ordered a nursing sports bra in 2 sizes from LJ to see which fitted best. I sent the size small back to them on 19th Aug (having to pay for returns postage through royal mail which was quite annoying) I can see from the royal mail tracking that the item was received a couple of days after postage but I'm yet to have any acknowledgement/ refund from LJ
I emailed their customer service on the 29th Aug and am still waiting for any response, terrible service!

Finally saved up the money to buy some thermal leggings. After one day of wear the material already has shaving on it and looks like a pair of leggings that’s been well worn. Very disappointed and annoyed. Needless to say I won’t buy Lorna Jane again.

Bought some crop tops that after 2 months, stretched out to be unwearable. Staff are clearly trained not to give refunds and told me that they’re “designed to do that” and that they “don’t have to give any refunds”. Expensive garbage and think they’re above consumer law

While other brands are scratching their heads to get customers emails and approval for advertising/database. LJ does not ask for your approval, they simply ask for your email upon purchasing, because “they are going paperless and will send you receipt via email”. Funny this
is coming from a brand using non recycle-able bags. Knowing where this is going, I explicitly said I do not want advertising materials via email, when asked my email address. I started receiving marketing materials the next day. Blacklisting their emails and the brand

Bought the no Chafe lotus leggings in store. I like to shop instore because I like to try things on rather than getting things posted. Especially leggings. The lady at doncaster shops was very efficient and gave me a brand new pair In the bag. And they were in sale for $60. They are super comfy strechy and buttery feeling material. Highly recommend.

Wish I could give a zero especially after reading another review that Lorna Jane has gone cashless. I loved the reply about keeping staff safe like that was the reason. Anyway be very aware of the dodgy return policy which I’m sure if I get a reply they will say in line with the ACCC etc etc blah blah blah. What about treating long term customers who have never returned or exchanged a thing in over seven years? I bought leggings online for my mum as part of her birthday gift, she’s been away for four months, the size was wrong and so she went to the Lorna Jane shop to exchange them only to be told a big fat no. It’s disgusting. The leggings are your popular current stock long plain black tights. Would it kill you to do the decent thing for a 73 year old lady who wasn’t looking for a refund just a larger size? Shame on you Lorna Jane. I’ll remember this when it’s time to buy more gym gear. There are plenty of other brands to choose from. I’ve spent a small fortune and this is how you repay your loyal customers.

Terrible customer service and products. It you want expensive tights that fall apart the first day of wearing and the company refuses to acknowledge that then you might be happy.

Note - the customer service team have refused to help me so any reply from LJ saying otherwise is rubbish.

Beware they take your email address to email receipt to and then never do - happened twice and even after checking they had right email adress
then you go to exchange and they dont let you even thought had proof on bank statement of date and time i paid!! be careful - lovely clothes but rubbish Customer service

Yes i read your reply but when your till lady gets its wrong but wont let you check it - whos to blame - sorry guys you - get the customers to tap it in themselves!!

If only I can give 0 stars. Worst customer service ever. Contacted their customer service which took me an hour with no resolution with my issue at all! All I get is this pathetic generic response that were copied and paste. Their items are not cheap but I guess you get to have a good quality of customer service and should be able to attend with your customers issues and inquiries in a quick manner. I won’t be buying any more from this store and better to spend your money elsewhere where you will get a great customer service.

Went in store today to purchase some gym wear and was disgusted to find you don’t accept cash. How dare you refuse legal tender! Who do you think you are to tell your customer’s how they will purchase their product?
Not interested in hearing your pathetic excuses!
See you later LJ, won’t be coming back….will take my hard earned cash to businesses that are happy to accept.

Legging quality was good before but recently bought 2 legging and both seam didnt hold after only 3 month of use.
Contacted Lorna Jane CS that is unable to help or do anything.
Very disappointed with them and wont buy this brand anymore,
quality is no longer good for the price they are selling their clothes for
Not worth it!

Black and white item went grey in the wash from colour run. Customer service rep told me its because I didn't use "organic" detergent, whatever that is. Haven't found anyone who knows. Used persil sensitive but that is too harsh because it has sulphates according to Lorna Jane. Been looking and so do all the eco natural brands. Think people should be warned of the companies expectations on washing. I don't see the point of workout gear that requires it's own special detergent. Cc rep refused to give any examples about brands of detergent they do recommend just said I should Google chemicals. Honestly dumbest conversation I've had in some time.
Edit for response. I honestly can't believe this company. In my conversation with the customer rep I did also reference a eco brand i used (eco store) and she told me that was too harsh too, you can't win . All the care page says is to use a gentle detergent which I did. You guys do realize that being eco and natural doesn't mean a lot right...like natural or eco things are still made up of chemicals because everything is made of chemicals.

I used to love Lorna Jane but the last 5 pairs have all pilled and 4 pairs have holes in the seams, so disappointing considering how much they are.
Also in response to Lorna Jane’s responses to others
I have NOT come into contact with any sharps or rough surface and take much care when washing this is a manufactured issue that many others are having the same problems with and it’s disgusting that Lorna Jane are blaming us for it.
I will be switching brands until they fix the problem and I’m sure if they continue many others won’t continue to buy them either.
Good Bye Lorna Jane, so disappointed

After purchasing Lorna Jane for the past 14 years and having no issues with their clothing, I recently purchased 3 pairs of Amy tights (and 6 pairs of lotus tights which have had NO issues). Within 2 months I have issues with all the Amy tights. The stitching has come undone, and there are very small holes developing in the fabric (neither issues I have ever experienced before). I contacted LJ to be told the stitching issue is 'to be expected in high friction areas' and im at a loss at how to wear these tights without causing friction to the groin seams!! They also said I must have caused the holes by coming into contact with sharp objects (all in very random places) which makes no sense at all. I also note I am not the only customer complaining about this issue. I expect exercise tights of that price (nz$396 for 3 pairs) to last longer than two months! I really didn't expect such a poor, and obviously pre-meditated standard response from their customer service team. I will be sure to never shop LJ again!

Winter thermal pants very short in the legs and my legs are short! Expensive and a poor fit.
Their returns process via Australia Post cost over $9 and it's only $6.95 for the registered post service.
Lululemon.

I feel LJ has the worst customer service, in general. Click and collect is down but can’t hold pants in case they have back orders. “Would hate to promise our customers something they can’t receive” well if I bought the last one you have by walking in the store they wouldn’t be getting their back order anyway. Feel like the service in these LJ stores are so hard sometimes, it’s not worth the headache.

Recently purchased 2 pairs of LJ leggings, Amy and Lotus. Both pairs have a tiny hole in them, 1 in the front private part of them and the other on the thigh part. I’m careful with washing and caring for them. I’ve only worn them a few times as I haven’t been able to wear them. I’ve got both pairs repaired now, so can now wear them. Wasn’t cheap getting repairs.

I went into Lorna Jane Chartwell today. Just looking - next minute I’d purchased a tee & a bra!! Customer service was excellent!! I felt seen, heard & welcomed. I will definitely be back!! 10/10