Lord & Taylor Reviews 

Horrible. I ordered the item laid for it. Three days later it says sold. I was extremely disappointed. Did it really take 3 days to find out it was out of stock?

I have reported to the FTC. Purchased a dress from Lord and Taylor. Paid for 2/3days shipping . Was forced to download shop app to track. Shop app sent alert just two days later stating I was issued a partial refund. I was issued nothing, I reached out to the text help and email help ( as no number to call and live chat link does not work) . Quickly realized the text is AI trying to pretend to be a human. Circle responses endless about reaching out to team …. Several emails and a day later.. they stated the item was out of stock and I was issued a full refund. I still have no refund-and the dress is STILL listed online for sale in the size and color I ordered. I inquired through the text for availability of dress. They stated it is available to purchase . So this seems to clearly be a scam of fake dress they do not have. Horrific experience. Obviously it is a scam site that has acquired the name LORD AND TAYLOR and is capitalizing on all of the shoppers who knew they were a trusted store for around a century. RUN AWAY it’s fake in my opinion based on my experience

It has been weeks and part of my order was shipped. It was wrong and part never showed up. I repeatedly have emailed customer service and they say will check in with the warehouse -I paid weeks ago and I don’t know what to do other than to a allege fraud. There’s no phone number to call and customer service via email response intermittently only do not buy from them! What a joke!

I am writing here hoping a manager or a director can see this , I have ordered a dress for new year's party 23/24 two months ago, I still don't have the dress or the refund. their employees specially in customer service don't know what they are doing, one time they told me the items has been reshipped, another time they said the refund has been initiated, finally they told me the case has been escalated to management and I should see the refund, two months later and still the refund hasn't been processed. What is going on ?

I ordered some shoes and paid for the 2-3 business day delivery. They took a week to ship but shipped me a disgusting pair of pants that had a sticker saying sneakers. WHO confuses pants with sneakers? Customer service does not care whatsoever. My address was not properly put in, actually I only featured as the return address. Shipping company was New York && Company. Except if you want to lose your money DO NOT BUY FROM THEM. This is a scam.

Have placed 3 orders with them so far, but I am about to stop ordering from them. Horrible customer service. I texted the # it says online and they never responded. Live chat isn't working on the website. I emailed them asking them a question and whoever from customer service responded is literally stupid. Completely ignored what I asked twice and answered to something I didn't even ask. I placed an order and wanted to change the color of an item I ordered. How hard is that to understand? and no reason they can't do that for me since the order has not shipped yet. Beyond annoyed/ticked off at them.

DO NOT order from them. They are not the same store at all. I bought a dress, and when I purchased it, it was returnable. When I decided I needed to return the dress, Lord and Taylor literally changed their return policy to: all sales final. One day I could return the dress, and the next day I couldn’t, because they they changes the website so that I could not get a return label. They do not have a phone number, they claim you can have a “chat, but there’s no link to have that chat and they have a text option but of course no one responded. It has been a nightmare trying to get this resolved!

Made an order on January 31 and today is February 13 sent shipping label but package has not moved since. I’ve emailed them and got no response or refund

There is no department store near my location. So I do lots of online shopping. L&T’s customer services are good and also professionally solve the lost shipment and the returns. That makes me feel confidence in doing shopping on line with L&T. I also like lots of L&T’s products very much.

1 of my item was wrong size the other item was missing there is no live customer service to speak to

I ordered shoes and you cancelled the order. Was looking forward to the shoes too.

Terrible. Sizing bad and non returnable…very upset about my purchase

My package is stuck in transit at the post office and I never received my order

Everything was on time, jeans are great

Found and amazing deal on Sferra bedding. Fast and free shipping was an added bonus!

No response from text customer service. No response from email customer service. No response from online chat customer service. No telephone number. DO NOT PURCHASE FROM THEM. Wrong items arrived, now part of set sold out and I have random pieces that don't go together.

Truly the worst customer service ever. I will never order from them again and I truly believe no one should order from them. Do your self a favor and order from Bloomingdale’s

Purchased dresses for my niece's wedding. Returned the ones that did not fit after1 week of purchase using their return label. That was almost 2 months ago and have not gotten any money back after 3 attempts for response. I am not sure what to do next. It is a lot of money sitting on my credit card and they have at this point stollen my money. Nice dresses, and I used to work at L&T stores but will NEVERRRRRR purchase from them again.

If I had known that the high end, reputable store chain known as Lord and Taylor had declared bankruptcy in 2021 and closed all the brick and mortar stores, I never would have purchased from this online only retailer. The UPS return label they provided was addressed to Chic Home Designs LLC.

I returned a robe that I had only tried on on the day I received it using their provided label. They received it 12/7/2023. I contacted them 12/14/2023 to be told they had a back log processing refunds. I contacted them 1/14/2024 asking where my refund was and received the same sort of response. I replied that I wanted my refund and they replied they had escalated my inquiry to the team. On 1/19/2024, I emailed again and said I was contacting American Express if I didn’t receive a refund immediately. I haven’t heard from them since. I have turned everything over to American Express.

Don't have a problem or question with this outfit. I've tried to use a variety of options such as email, txt, and the support chat. To no avail. Crickets. I kept trying, repeatedly, cutting and pasting the origninal question, send link to my shopping cart so they have the most info possible. Nothing, nada. The telephone is not an option. I had a cart full of items I was trying to purchase (but was having trouble with the promotion codes). The cart just sat there and the sales period expired. Oh well. But imagine this is how they treat someone trying to place an order. They ignore folks trying to part with their money! Imagine if you are trying to get money back, return something and you have a question. This is a warning, don't get yourself in that position.