4 stars because I absolutely love the item and the price I got it for- so I’m very happy with my purchase. Overall the experience was fine- I did have to reach out to customer service when 4 days pa... See more
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Review summary
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Reviews shaping this summary
Couldn’t find a Maria La Rosa bag in the khaki shade in stock anywhere that wasn’t either going to be custom made and take weeks, or charge import fees (as the company is Italian). This purse was sour... See more
I am happy with my purchase, but it took longer than expected to arrive.
Shipping took a while but the Gucci bag I ordered was top notch!
Company details
Written by the company
For almost 200 years, we've known Lord & Taylor to be iconic, resilient and deeply rooted in heritage. What began as a dry goods business in New York City in 1824 by Samuel Lord was etched in America’s history as the country’s first ever department store. Lord & Taylor was acquired by The Saadia Group and reintroduced to the world as a digital collective in April 2021. Your favorite brands — both old and new, the signature white glove service, and everything else you love about Lord & Taylor is back, better than ever.
Contact info
United States
- 800-223-7440
- www.lordandtaylor.com
3.6
Average
933 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
My order was canceled and the only…
My order was canceled and the only notification that I received was from my money being refunded. I was never given a reason of why my order was canceled.
15 August 2024
Order canceled for no reason
They canceled my order without any explanation or reason and without notifying as to why. This would've been my first time ordering from them, and this has made hesitant to try them out again. I'm highly disappointed.
12 August 2024
DO NOT SHOP ON THIS WEBSITE
DO NOT SHOP ON THIS WEBSITE! THE OWNER, JACK SAADIA/SAADIA GROUP, IS IN MULTIPLE LAWSUITS DUE TO NO PAYMENT AND THE JUDGE ORDERED ALL MERCHANDISE TAKEN AND GIVEN TO THE PLAINTIFF! THIS IS A HUGE SCAM READ IT ON LINE!!!! YOU WILL NOT RECEIVE ANYTHING AND AFTERPAY WILL TAKE YOUR MONEY! WHY DO YOU THINK AFTERPAY IS THE ONLY OPTION?! HMMMMMMM RUN RUN RUN FROM THIS WEBSITE!
18 August 2024
Unprompted review
I still love Lord & Taylor!
The website is user friendly, I was able to find the merchandise I wanted easily.
I paid using a buy-now-pay-later format, something I have never done before and had no problem with it.
I'm just waiting for my order to be delivered.
19 August 2024
I purchased something online and it was…
I purchased something online and it was canceled so unfortunately didn't have the experience I wish my purchases would have went through but now don't have good thoughts
10 August 2024
Thieves they don't refund your returns
17 May 2024
Unprompted review
My money was refunded
My money was refunded! That’s how I found out it was cancelled. I was not given a reason why.
8 August 2024
didnt recieve any of the last 3 orders…
didnt recieve any of the last 3 orders I placed. Please just take the site down.
31 July 2024
Did not receive necklace.
29 July 2024
It appears y'all are closed
It appears y'all are closed. Confusing payment. Not a good experience
28 July 2024
I placed my order and you canceled it…
I placed my order and you canceled it for no reason.
21 July 2024
My order canceled twice
My order was canceled twice, after using afterpay and PayPal was not working. I tried to email but no reply.
28 July 2024
I have no idea what happened to my…
I have no idea what happened to my order. I noticed a refund but have heard nothing from you??? Why was it cancelled???
18 July 2024
Disappointing business practice
I bought a dress. Did not want to do Pay Pal because they charge. I signed up for the 4 payments. They took out the first payment then emailed they were refunding with no info on the dress or any informaton. I sent an email with all the information and this is the response I get. No information on the dress. Do you consider that appropriate treatment for a past customer in fact. I guess that doesn't count.
17 July 2024
If I could give zero starts I would
If I could give zero starts I would. Terrible customer service, no response from emails, the texts don't work. I requested two days shipping, never got that either. I needed these clothes for a trip for Alaska and I leave tomorrow without my clothes. CANCEL MY ORDER #183831240
11 July 2024
Did not receive order yet?
10 July 2024
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