We had fantastic service from start to the finish. Our salesman George Milton was friendly, knowledgeable and never made us feel pressured to purchase. He took the time to answer all our questions and... See more
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My partner and I don’t particularly look forward to buying a new car. We have experience of pushy salesmen and annoying sales techniques. However I have to say we had a good experience with Jonny at... See more
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Fantastic 10/10 service! Chris made everything so easy from start to finish. He was honest, approachable, and kept me informed throughout the entire process. From my first phone call to collecting the... See more
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I can genuinely say that the entire sales process was excellent. James in the sales team took his time to understand exactly what we needed and ensured that our expectations were managed appropria... See more
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Company details
- Motor Vehicle Dealer
- Car Dealer
- Car Repair and Maintenance
- Truck Dealer
- Used Car Dealer
- Used Truck Dealer
About Lookers
Written by the company
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Written by the company
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Contact info
United Kingdom
- www.lookers.co.uk
4.5
Excellent
22K reviews
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Fabulous experience
I just collected my new Mini from Charles Hurst Vauxhhall in Portadown and I couldn’t be happier.
From the first enquiry about the wee motor to driving it off the forecourt, Glen was brilliant! He was patient with me , explained everything clearly, and made the whole process stress-free. Very helpful which will forever be appreciated!!!
The car was presented perfectly and the handover was thorough. Really professional service and a lovely showroom experience, an overall friendly environment.
Highly recommend Charles Hurst Vauxhall Portadown and ask for Glen, exceptional customer service.
3 August 2026
Unprompted review
Reply from Lookers
Laura, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Great service experience at Lookers VW…
Great service experience at Lookers VW in Guildford. Served by Dan Murphy.
16 July 2026
Unprompted review
Reply from Lookers
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
- Lookers customer service & resolution team
Outstanding service
Joe and Emma have been absolutely amazing through the whole process of buying my New Capri collection. This is now my 5th car from lookers but also ny parents purchase from lookers as well, Emma has been apart of the purchases I've made from day one. Was the first time woth Joe but still carried that same great service. I mean I changed my mind with the car a couple time but was never an issue. Car is great and the after care they provide is always perfect even months or year ahead.
Thanks again, could recommend the colchester team enough
31 July 2026
Unprompted review
Reply from Lookers
Hi Chris, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Please don't hesitate to reach out to us if there's anything more we can do! - Lookers customer service & resolution team
If I could give zero stars I would.
Booked my car in for a factory recall.
Two days later I get dashboard warnings for all systems.
Take the car in and its two weeks before I get feedback that its a drive motor fail.
Another two weeks to get told that the repair would be covered under warranty
My car has now been off the road since the end of May, 2.5 Months
Every time I call, the service agent either isn't at their desk or another call, most calls asking for updates don't get returned.
When you do get a call back, always the same excuse "ill need to go and ask the workshop and ill get back to you",,,,, then no update ever comes.
Asked to speak to the service manager, and no returned call.
No courtesy car, and service agent doesnt know when my car will actually get repaired.
Truely an awful experience.
3 August 2026
Unprompted review
Reply from Lookers
Hi, we sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you,
Lookers Motor Group
Very helpful
Very friendly, polite, knowledgeable. We are a returning customer and will not hesitate to buy from Lookers Northallerton again.
31 July 2026
Unprompted review
Reply from Lookers
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Reply from Lookers
Hi, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Annual Car Service…
I left my car into Charles Hurst for a service. From making the appointment on line to having the service carried out was seamless. The inspection report was made available for me to view. The staff in Charles Hurst were very pleasant and helpful. I have no complaints.
29 July 2026
Unprompted review
Reply from Lookers
Irene, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Great Service
Jake and Daz went above and beyond. They were very friendly and helpful. My car was well looked after. Very happy with the service. Would highly recommend them 😄
31 July 2026
Unprompted review
Reply from Lookers
Emma, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Did what they said ,collected car and…
Did what they said ,collected car and brought it back
30 July 2026
Unprompted review
Reply from Lookers
Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.- Lookers customer service & resolution team
Nothing was any bother
Nothing was any bother. Jack Henderson was a polite, non pushy salesperson. He answered all our questions and explained all the paperwork
30 July 2026
Unprompted review
Reply from Lookers
Hi, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Reply from Lookers
Hi, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Reply from Lookers
Martin, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Very professional
The servicing of the car was carried out in a very professional manner. I was kept informed of progress, from start to finish, also in a professional way
30 July 2026
Unprompted review
Reply from Lookers
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Helpful staff
I was told the car would be returned by 19.00. I asked if the car could be returned by 2.30 as I needed to visit my grandson. It was returned by 1.30. Very helpful.
Also had a problem with a warning light. I rang Saturday morning and was advised how to reset. All staff very polite and helpful.
1 August 2026
Unprompted review
Reply from Lookers
Hi Michael, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Taylor Irvine looked after me from day…
Taylor Irvine looked after me from day one and was polite courteous throughout…and knowing what she was doing.
She explained all the pro’s and cons and never hassled me with the day of the handover so simple
3 August 2026
Unprompted review
Reply from Lookers
Hello, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Great experience
Great experience. Really good customer service throughout
31 July 2026
Unprompted review
Reply from Lookers
Hi, we are so happy to read such a great review about Lookers Head Office! If you have any further questions, please give us a call. We're always happy to help! - Lookers customer service & resolution team
Reply from Lookers
Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.- Lookers customer service & resolution team
Great service provided by aftersales…
Great service provided by aftersales team. So welcoming and kind.
30 July 2026
Unprompted review
Reply from Lookers
Hi, we are so happy to read such a great review about Lookers Head Office! If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
The welcome was very warm
The welcome was very warm. The salespeople understood what I was looking for, and delivered my car with complete knowledge when handing over my car.
1 August 2026
Unprompted review
Reply from Lookers
Gary, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help! - Lookers customer service & resolution team
Professional and efficient
Professional and efficient, what more do you want?
29 July 2026
Unprompted review
Reply from Lookers
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!- Lookers customer service & resolution team
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