Lomondimprovements Reviews 

410
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

11k for a roof March 2023. All was well untill found a leak into loft around the chimney stack. Called lomond and within couple weeks team out to repair. All good !!!. Couple weeks later on checking s... See more

Rated 1 out of 5 stars

Absolute scam artists. The "owner" declan thinks he's a wee ticket, cheeky down the phone when you no longer want their service as its massively overpriced. Don't invite them in unless you want over a... See more

Rated 4 out of 5 stars

Scaffold up the Friday before the late May bank holiday, work started on the Tueday. Solar panels removed, roof stripped, new sarking on, covering membrane, slate battens done. On Wednesday, new tiles... See more

Rated 5 out of 5 stars

Alex Cram Dundee Great roughcasting job, team were friendly, polite and very efficient. Lomond were really flexible in finding a suitable weather window and kept me updated throughout and turned u... See more

Company replied

2.7

Poor

TrustScore 2.5 out of 5

410 reviews

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2.7

All reviews

(410)

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Rated 5 out of 5 stars

Had my roof done excellent job from…

Had my roof done excellent job from start to finish Joe came gave me a quote I paid deposit next day survey was done 4 weeks later jobs completed one very very happy customer thankyou so much lomond improvements

12 August 2021
Unprompted review
Rated 5 out of 5 stars

Roughcasting

We recently had rough casting done on our home. Chas and his team were excellent workers. They did a great job and tidied up so well you wouldn’t know they had been. Very satisfied customers.

23 July 2021
Unprompted review
Rated 5 out of 5 stars

Recently had my roof completed by…

Recently had my roof completed by lomond improvements, excellent service from the start to finish, job was completed in 2 days to an excellent standard, hard working and polite team and quality materials used. Would certainly recommend.

8 July 2021
Unprompted review
Rated 5 out of 5 stars

Great experience so far...

Had Lomond put for a quotation and we couldn't have had a different experience from the individuals previous.

Jack was polite and professional throughout. He maintained his distance while being in our home.

We decided on take up their offer and have been happy with the level of service so far.

D+A

22 May 2021
Unprompted review
Rated 1 out of 5 stars

Don't touch them with a bargepole.

Don't touch them with a bargepole.

Got them in for a quote.
Even with COVID guidelines, still wanted in to the sitting room for a long winded sales pitch which I wasn't happy with.
Straight away suggested issues, before even looking, then did the old trick of "I'll phone my boss" etc.

Bad feeling from the get go
Think I narrowly escaped what others seem to have found is a nightmare with these folk.

No quote, and ended up telling them not to come back

--------

Update-
Asked to reconsider my review, obviously because it was negative to these folk.
Tough!!
It's true, concise and shows how much these people are not to be trusted.
So many old tricks, " phoning the boss " and picking out faults before even any inspection.
Not to be trusted.
Didn't come up the Clyde on the same banana skin your company did !
As I said, don't touch with a bargepole!

19 May 2021
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Colin

We spoke to our representative regarding your encounter.
He made it perfectly clear that you opted for an appointment inside when he suggested we carry out the quotation externally.
As you said, the phone call was to rearrange the appointment to suit yourselves...hardly anything untoward there...if anything the right thing to do.

In regards to the issues...it would seem that we would be providing a pointless quotation if there was nothing wrong with your property - so we're sure there would have been some visible issues even within a brief inspection on the way to your front door.

We're sorry you felt as if we came up the Clyde on a banana skin, however we can assure you - we certainly did not!
We are a reputable home improvement specialist with exceptional levels of quality and professionalism.

We're also sorry you never managed to receive a quotation from ourself and wish you all the best in your future endeavours.

Kind regards
Lomond


Rated 1 out of 5 stars

Worst company I’ve ever came across in…

Worst company I’ve ever came across in my life.
Subcontractors they used didn’t have a clue what they were doing.
Took four weeks to complete my roof when they said 4 days.
Left asbestos broken up in my garden.
Broke my property.
Used my personal skip.
Left a complete mess.
Roof is now leaking and still waiting on a reply from them to fix it.
Absolute shambles!

3 May 2021
Unprompted review
Rated 5 out of 5 stars

Excellent performance from start to…

Excellent performance from start to finish.
I’m delighted with the quality of the work and professionalism of all the staff involved.
Wouldn’t hesitate to recommend them to others and would definitely use them again.

26 April 2021
Unprompted review
Rated 5 out of 5 stars

Very Satisfied…

We had a new roof installed by Lomondimprovements in Mid March and are very satisfied, from the initial visit detailing our options to price and quality of materials used. The roofing team were hard working, tidy and friendly. We would have no hesitation is using them again and would highly recommend them.

6 April 2021
Unprompted review
Rated 5 out of 5 stars

Appreciate honesty

We had visit from Chris , very helpful knowledge young man. He was very professional gave us a review of his company and looked round our house with view to quote for rough cast. After checking our rough cast He advised that work was not required. We were very grateful for his honesty.

6 April 2021
Unprompted review
Rated 5 out of 5 stars

Very Satisfied

In December 2020, we had a visit from Chris at Lomond Improvements and we bought a new roof after he explained the whole process and showed us the slates we could choose as well as finance options. Lomond Improvements have installed the roof now which is in the timescale we have been given. We are extremely satisfied with the whole process from start to finish. The Roofers cleaned up afterwards and also made sure we were satisfied. After the work was completed the survey arrived and checked the work was correctly done. We are very happy with the work and can only highly recommend Lomond Improvements. Thank you.

24 March 2021
Unprompted review
Rated 5 out of 5 stars

Job completed late Feb

Job completed late Feb. Roof,cladding and other work done to an excellent standard. Very friendly work crew. Professional, tidy and informative. Would highly recommend lomond. 5 stars.

17 March 2021
Unprompted review
Rated 5 out of 5 stars

Just had my roof re-done by the guys at…

Just had my roof re-done by the guys at Lomond Improvements and I'm very happy with the finished results. No fuss and no mess left in the garden when they were finished,total professionals. I would highly recommend these guys as they were always just a phone call away if I had any questions and nothing was too much trouble.

17 March 2021
Unprompted review
Rated 5 out of 5 stars

Happy roof

Had my roof done by lomandimprovements at the end off February and I am over the moon they did a excellent job would recommend them to anyone 5 star all the way and the roofers were excellent and my neighbour got theirs done 2 and they are well pleased

11 March 2021
Unprompted review
Rated 5 out of 5 stars

Had my roof replaced in the first week…

Had my roof replaced in the first week of December. I had someone from lomond come and quote me for my roof. They came and informed me of what they could do for me. I contacted lomond few days after my visit to tell them I would like to go ahead. The team that installed my roof were very helpful and friendly. They were on my property for 2 days and left no mess. The process from start to finish was very smooth and efficient and would definitely recommend to anyone
Thanks again

31 December 2020
Unprompted review

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