Lomondimprovements Reviews 

410
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

11k for a roof March 2023. All was well untill found a leak into loft around the chimney stack. Called lomond and within couple weeks team out to repair. All good !!!. Couple weeks later on checking s... See more

Rated 1 out of 5 stars

Absolute scam artists. The "owner" declan thinks he's a wee ticket, cheeky down the phone when you no longer want their service as its massively overpriced. Don't invite them in unless you want over a... See more

Rated 4 out of 5 stars

Scaffold up the Friday before the late May bank holiday, work started on the Tueday. Solar panels removed, roof stripped, new sarking on, covering membrane, slate battens done. On Wednesday, new tiles... See more

Rated 5 out of 5 stars

Alex Cram Dundee Great roughcasting job, team were friendly, polite and very efficient. Lomond were really flexible in finding a suitable weather window and kept me updated throughout and turned u... See more

Company replied

2.7

Poor

TrustScore 2.5 out of 5

410 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(410)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rough cast quotation

Paddy visited today to provide a quotation for rough casting, he provided plenty of detail on the company, the scope of work offered and payment options. Learned a fair bit, though deciding this want the right time for us in the end would seriously consider going with them when we do it in future.

17 August 2020
Unprompted review
Rated 5 out of 5 stars

Roof Works

Niamh came out today to provide a quotation, she was very thorough on her description of the company, the scope of work offered and payment options. Overall I was impressed with the company.

17 August 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Nic,

Thank you very much for your kind and honest review of our company. Your feedback is important to us.

Thanks
Lomond

Rated 5 out of 5 stars

Joe Murray from Lomond Improvements…

Joe Murray from Lomond Improvements arrived right on time and observed all the social distancing requirements. Joe was very polite and courteous.
|His product knowledge was exemplary and he took plenty of time to explain things and answer all my questions even if I asked them twice..
Joe carried out a thorough survey took photographs and used them to explain in detail my roof issues and how to best fix them. There was no excessive pressure to sign any contract and all in all I was very happy with my appointment.

16 August 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Mr Anderson,

Thank you very much for your kind and honest review of our company. Your feedback is important to us.

Thanks
Lomond

Rated 5 out of 5 stars

Just had Niamh in to quote me for…

Just had Niamh in to quote me for roughcasting. She was very friendly and chatty - she was very competent and answered all my questions in detail. Very happy at her professionalism.

14 August 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Kathryn,

Thank you very much for your kind and honest review of our company. Your feedback is important to us.

Thanks
Lomond

Rated 5 out of 5 stars

Just had Chris from Lomond improvements…

Just had Chris from Lomond improvements out for survey on my roof, very pleasant and professional young man, explained everything that they do and answered all the questions I had to ask, when I go to do my roof this is the company I would go to I highly recommend Lomond improvements

12 August 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Steven,

Thank you very much for your kind and honest review of our company. Your feedback is important to us.

Thanks
Lomond

Rated 5 out of 5 stars

Just Had a appointment with Niamh For…

Just Had a appointment with Niamh For quoting our roof she was so friendly great at explaining how the process works and the materials that go in to the job she made me feel confident in my purchase and reassured she is a credit to her team will definitely be recommending your services

11 August 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Amy,

Thank you very much for your kind and honest review of our company. Your feedback is important to us.

Thanks
Lomond

Rated 5 out of 5 stars

Had Chris from Lomond Improvements out…

Had Chris from Lomond Improvements out today to assess my roof and give a quote for complete renewal. Very pleasant and professional on arrival and during. Checked roof properly inside and outside. Then discussed price and payment options all of which were reasonable for the quality of product and workmanship. I was never going to be committed to a decision today because of my personal circumstances, but would recomend the company.

9 August 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Robert,

Thank you very much for your kind and honest review of our company. Your feedback is important to us.

Thanks
Lomond

Rated 5 out of 5 stars

Jack Hughes was very efficient and a…

Jack Hughes was very efficient and a very helpful young man. He explained everything that was needed and made sure that I understood everything.

6 August 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Cathy,

Thank you very much for your kind and honest review of our company. Your feedback is important to us.

Thanks
Lomond

Rated 5 out of 5 stars

Lovely man and great service

I had Paddy round to discuss replacing my roof and he was a star ⭐️ He was immediately friendly and welcoming and he engaged really well with all the kids. He explained everything with in depth details and answered any questions we had. He was in no rush for us to make a decision and took his time to explain each step.
We have decided to proceed with getting our roof fixed and are really excited for the next stage. I will post a second review once the job is done but so far the service has been second to none. And give Paddy a pay rise as he’s an asset to your company! 😊

3 August 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Christina,

Thank you very much for your kind and honest review of our company. Your feedback is important to us.

Thanks
Lomond

Rated 5 out of 5 stars

Happy customer cheers

Had a fantastic experience with Joe and paddy can't thank them enough for encouraging me to take the jump and do the home improvements that I have been planning to do for years, I got good clear information off of them to make my decision and couldn't be happier cheers guys

31 July 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Gayle,

Thank you very much for your honest review of Lomond. The feedback we receive helps us develop and improve as a business.

Regards
Lomond

Rated 5 out of 5 stars

Excellent!

I had Jack Hughes come round to give me a quote on roughcasting last night. He was very professional, explained everything in detail and is clearly passionate about his work. His customer service is second to none, we even had a good laugh. Would highly recommend Lomond to anybody!

31 July 2020
Unprompted review
Rated 5 out of 5 stars

Had a visit from Chris tonight

Had a visit from Chris tonight,
Very pleasant young man. Was very informative and provided us with a excellent quotation. Hope to do business with the company in the near future.

24 July 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Adele,

Thank you very much for you honest review. We hope to hear from you in the future.

Regards
Lomond

Rated 5 out of 5 stars

Had a visit from Niamh

Had a visit from Niamh
Very polite young lady
Went through everything with me very professional in her job thank you

24 July 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi John

Thank you very much for you honest review.

Regards
Lomond

Rated 5 out of 5 stars

Had a great quote from Jack

Jack was very polite and knew what he was talking about, he was very professional from start to finish and he was very honest.
He went through everything and explained it very well.
I was able to speak with Jack's boss declan who was very nice and was thanking me which I thought was lovely.
Great customer service.

23 July 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Nicola,

Thank you very much for you honest review.

Regards
Lomond

Rated 5 out of 5 stars

Amazing customer service!

Niamh was amazing. Took her time from start to finish and ensured we got the best quote possible... couldn’t recommend her enough :) amazing customer service all round.

23 July 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Rebecca,

Thank you very much for you honest review.

Regards
Lomond

Rated 5 out of 5 stars

Professional expertise from Jack Hughes…

Professional expertise from Jack Hughes who explained all the details regarding my roof replacement. Would reccomend the company to anyone needing work in this line done.

23 July 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Mr Kruger,

Thank you for your honest review of Lomond. It’s good to hear Jack explained everything properly. Please feel free to recommend Lomond to anyone you know needing work done.

Regards
Lomond

Rated 5 out of 5 stars

Ronnie was very informative and was…

Ronnie was very informative and was able to answer all questions. He gave us lots of information on the rough casting.

23 July 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Phillipa,

We are glad Ronnie could help you and provide you with as much information as possible.

Regards
Lomond

Rated 5 out of 5 stars

Joe came to give us a quote on…

Joe came to give us a quote on roughcast and roof, great service, very knowledgeable. I am very happy with the deal he gave us.

23 July 2020
Unprompted review
Lomondimprovements logo

Reply from Lomondimprovements

Hi Sharon,

Thank you for your kinds words. We will be sure to pass that on to Joseph.

Regards
Lomond

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look