Great chicken wood chips, wanted to use on garden as a friend recommended after replacing her old chippings with this. Unfortunately she had some bark from a chain garden centre and got horsetail infe... See more
Company replied
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Review summary
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Reviews shaping this summary
Plenty of advance notice of delivery though not much time allowed to change the date if inconvenient. Confirmation of delivery date but no more specific than am. Driver will place order where you want... See more
Company replied
Very good customer service, dealt with my query on delivery promptly, efficiently and in a friendly manner. Something other companies can lack. Purchasing online was easy, item was a good price and de... See more
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Second time I've dealt with these guys and both times the service has been excellent. We're in a difficult to deliver location, so they provided a perfect solution, working with us to ensure th... See more
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Company details
About Logs Direct
Written by the company
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Contact info
Addington Road, LA2 6PG, Lancaster, United Kingdom
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Great quality
Delivered on time and wood chip was excellent quality to use for my pigeon aviaries and chicken run. It was also a really good price too.
8 April 2026
Reply from Logs Direct
Thank you for a great review.
Reply from Logs Direct
Great review thank you .
Superb service and great help from the…
Superb service and great help from the chap delivering the large dumpy bags - he couldn't have been more helpful and accommodating! Recommended!
10 April 2026
Reply from Logs Direct
Great review thank you so much.
Good fast delivery
Good fast delivery, I didnt need them in the end and dont know if they can be returned, but Im happy to keep them for future use
9 April 2026
Reply from Logs Direct
That would be good if you could keep them for the future.
Reply from Logs Direct
Great Review Thank you.
Prompt delivery
Prompt delivery. Excellent product. Great service. All round really pleased with Logs Direct
9 April 2026
Reply from Logs Direct
Thank you so much.
Good service,very happy with the…
Good service,very happy with the quality of the soil ,spot on .
7 April 2026
Reply from Logs Direct
Thank you very much
Reply from Logs Direct
Thank you so much
My Googlemail address made a Gmail…
My Googlemail address made a Gmail account so I could not track my order.
13 April 2026
Reply from Logs Direct
Thank you for your review and feedback
Reply from Logs Direct
Thank you
Logs delivered as promised
Logs delivered as promised. A lot of logs for £270! My log store full up with quality! Pleased as usual with Logs Direct.
9 April 2026
Reply from Logs Direct
Thank you so much for a great review. We really appreciate your feedback.
Great service
Great service, easy ordering process, good communication and fast delivery, highly recommend
10 April 2026
Reply from Logs Direct
GReat Review Thank you.
The logs and firelighters are good
The logs and firelighters are good, the only issues were with the delivery company but that was resolved quikly when I contacted Logs Direct.
2 April 2026
Reply from Logs Direct
Thank you.
Great company to deal with
Great company, the prices are fair and the quality is good. A few of us ordered compost for our allotments and the driver was really helpful accessing the places where we needed the compost to be placed.
10 April 2026
Reply from Logs Direct
Great Review Thank you so much.
I had a missing item
I had a missing item, that can happen but too much hassle and too many mails and calls to get that sorted (not yet sorted at the time of writing)
9 September 2025
Unprompted review
Friendly and helpful staff from Logs…
Friendly and helpful staff from Logs Direct t the pallet companies they use.
8 April 2026
Reply from Logs Direct
Great review Thank you.
Amazing service
Amazing service - hardwood chips ordered in the afternoon and delivered the next day! Highly recommend - great quality product as well
9 April 2026
Reply from Logs Direct
Thank you for a great review.
Great customer service and communication from logs direct , great value , great offers 👍
I have now dealt with logs direct on several occasions since opening an account with them , their communication and customer service is excellent , I have to admit I have always tried to source my logs locally in Cornwall , but in these hard Financial Times I’m afraid I now have to look for value and deals , and logs direct are great at both of these , always have offers , incentives , and good value for money , so they are now my go to for all my logs , and I’ve even ordered garden soil and accessories from them too , their delivery times are very good aswell , so it’s all positive from me for logs direct !
2 April 2026
Reply from Logs Direct
Thank you so much for such an amazing review we really do appreciate your feedback.
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