The booking and payment system was very easy to use. I received the accommodation voucher immediately by email once the payment was made, with no issues at all. I had been concerned after reading some... See more
Company replied
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See what reviewers are saying
I would never use this company again and wouldn't recommend anyone else to...they are very good at booking and taking your money, but not dealing with other issues...starting with their contradic... See more
Company replied
We were interested in the May 8, 2023 cruise from Miami to Genoa aboard the MSC Divina. Iris Madico assisted us with the booking. Iris answered all our questions and completed our booking in a prompt... See more
Company replied
logitravel.eu - phony website with phony deals that dos not materialise. I tried to book 4 nights at Westgate hotel in Las Vegas in May. Unfortunately I couldn't finish my booking via bank card or Pa... See more
Company replied
Company details
Information provided by various external sources
At Logitravel.co.uk you'll be able to find a number of offers, suggestions and bargains for travelling and discovering the world.
Contact info
2.7
Poor
392 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to book and email confirmation…
Easy to book and email confirmation arrived fast, communications easy to read and web site easy to navigate and I got a set of flights that are just what I wanted
3 November 2022
Reply from Logitravel
Good afternoon,
Thank you very much for sharing your experience with us. We hope to see you again very soon and that you will be able to enjoy all our services again. Happy travelling!
Best regards,
Logitravel Team
Improved customer services
l had a call from Logitravel agent, he kindly sorted my issue, l am very pleased. many thanks
5 October 2022
Unprompted review
Reply from Logitravel
Good morning Ferhad,
Thank you for updating your review. We are glad to hear that you are satisfied with the service provided and please remember that we remain at your disposal for anything you may need. Happy cruise!
Best regards,
Logitravel Team
efficient & very easy to complete the…
efficient & very easy to complete the whole process
22 September 2022
Reply from Logitravel
Good afternoon, Will
Thank you very much for trusting us. We are very pleased to hear that you found our website efficient and easy to use. If you have any questions, please do not hesitate to contact us, we will be happy to help you!
Kind regards
Logitravel Team
Excellent service booking a last minute cruise…
I have just booked a last minute cruise with Iris at Logitravel and was so pleased with the service. Iris was exceptionally helpful, found us a great deal and has replied to my (many) questions in a very prompt and friendly way. I am now really looking forward to the Cruise and feel totally confident in the booking process. I would not hesitate to recommend Iris at Logitravel - thank you for all your help.
16 September 2022
Reply from Logitravel
Good afternoon, Nicki
We are indeed very proud of all the agents who are part of the Logitravel team. We are thrilled to hear how satisfied you are with Iris, and we are sure that she will be delighted to know how much her work is appreciated. Thank you very much for your words!
Best regards,
Logitravel Team
Fabulous
Iris is fabulous at her job. This year I booked 2 cruise holidays with her and received great service both times. She took time to understand what I was looking for in my holiday and found something which ticked all the boxes. We were able to submit our requests for vegetarian meals and a cot for our 8 months old. Everything went so smoothly. She was available to speak every time and replied to my emails promptly. I'd book with her again.
14 July 2022
Reply from Logitravel
Good afternoon Suraj,
Thank you very much for sharing your experience with us and the rest of the users of this platform. We are glad to know that you are satisfied with the treatment received by our consultant Iris. We are sure she will be delighted to know that her work is so valued. We look forward to seeing you soon!
Kind regards,
Logitravel Team
Exceptional service with logitravel
I have just had the most wonderful cruise which I booked through Iris at logitravel .She is a excellent travel advisor and always got back to me quickly if I had a query. Please do not hesitate to use logitravel as I have booked two cruises through Iris and both experiences have been exceptional. Thank you
4 August 2022
Reply from Logitravel
Good afternoon Margaret,
Thank you very much for sharing your experience with us and the rest of the users of this platform. Thank you also for your kind words about the treatment you received from our colleague Iris. We look forward to hearing from you soon and to help you plan a wonderful new experience!
Best regards,
Logitravel Team
Iris’s service
Iris’s service, patience and help was fantastic on every level.
Her lovely manner and effort outstanding.
She made our booking experience a real pleasure. Thank you Iris
27 July 2022
Reply from Logitravel
Good afternoon, Carmel
We are indeed very proud of all the agents who are part of the Logitravel team. We are happy to read how satisfied you are with Iris, and we are sure that she will be delighted to know her work is highly appreciated. Thank you very much for your words!
Best regards,
Logitravel Team
Reply from Logitravel
Good afternoon, Shelley
We are indeed very proud of all the agents who are part of the Logitravel team. We are happy to read how satisfied you are with Iris, and we are sure that she will appreciate your kind words about her efforts. We wish you a happy cruise!
Best regards,
Logitravel Team
Iris from Logitravel was superb
Iris from Logitravel was superb! She was accessible and knowledgable and made the whole decision making and booking process seem super easy. We will be back...
12 August 2022
Reply from Logitravel
Good afternoon,
Thank you for your review! We will certainly pass on your kind words to the whole team, and especially to our colleague Iris. We are sure she will be delighted to know how much her work is appreciated. We wish you a happy cruise!
Best regards,
Logitravel Team
Reply from Logitravel
Good afternoon, Ray
Thank you very much for taking the time to write such a positive review about your experience. For us, the satisfaction of our customers is the most important thing. We wish you a happy cruise!
Best regards,
Logitravel Team
Impossible to book no-one answers the…
Impossible to book no-one answers the phone and online chat doesnt work
6 September 2022
Unprompted review
Reply from Logitravel
Good morning,
After reviewing your file, we have been able to verify that you contacted the relevant department yesterday and they helped you to set up your booking, which is now fully confirmed. If we can help you with anything else, please do not hesitate to contact us again. We wish you a happy cruise!
Best regards,
Logitravel Team
Still haven't got full refund
Still haven't got full refund. Email not working anymore:(
25 August 2022
Unprompted review
Reply from Logitravel
Good morning Ive,
After reviewing your file, we have been able to verify that the corresponding department proceeded to reimburse your reservation last February, splitting it into two payments. The first payment, made on 7/02, to the card linked to your file and the second, made on 8/02, to the bank account number you provided us with. As soon as the department responsible provides us with the reimbursement receipts, we will send them to you by e-mail. If we can be of any further assistance, please do not hesitate to contact us again.
Best regards,
Logitravel Team
Very good service by Iris
20 August 2022
Reply from Logitravel
Good afternoon, Karim
The friendliness and professionalism of our agents during their advice are essential for clients to be able to configure a trip that meets each and every one of their expectations. We are sure that Iris will be delighted to know that her work is so appreciated and valued. thank you for your kind words!
Best regards,
Logitravel Team
not complicated way to book a cruise
20 August 2022
Reply from Logitravel
Good afternoon, Charles
Thank you for rating our service with the highest score. We are happy to know that you appreciate the effort invested in improving and optimizing the booking process on our website, as the satisfaction of our customers is the most important thing for us. We wish you a happy cruise!
Best regards,
Logitravel Team
Booking was quick
Booking was quick, however international communication via email is very impersonal, since there is no "person" to name. I missed the personal touch.
19 August 2022
Reply from Logitravel
Good morning Dhamarayelli,
Thank you so much for sharing your opinion with us and the rest of users of this platform. We are glad that you found our booking process quick and easy. For future occasions, remember that you can contact one of our specialised agents to advise you throughout the booking configuration. We wish you a happy cruise!
Kind regards,
Logitravel Team
We are two couples from Iceland and we…
We are two couples from Iceland and we bought our cruise from Logitravel we are very happy with there services and we recommend them.
Thank you Iris for your quick replies
and good service
😁🤩
18 August 2022
Reply from Logitravel
Good afternoon, Thorsteinn
Thank you very much for your words! Comments like this help us to confirm that we are working in the right direction and keep us motivated to continue offering the best service. Indeed, we are very proud of all the agents who are part of the Logitravel team. We are thrilled to hear how satisfied you are with Iria, and would love to know how much your work is valued. Thank you very much for your words!
Best regards,
Logitravel Team
Canceletion ticket without reason
İ issue ticket from logitravel after
1 day they don't send my ticket number i contact to them they said to me your ticket has been canceled i ask them wich reason? they said to me we don't know then i said where is my money they told me we send to your credit card i am waiting more than 2 week i didn't racief my money
Osman mohamed abdukar
Madrid to cancun 31/07/2022
Flight number ux063 air euroba
15:15 sunday
Localizion number 860437322
13 August 2022
Unprompted review
Reply from Logitravel
Good afternoon Mohamed,
Could you please forward your review to www.trustpilot.com so that we can retrieve your file and review what happened as soon as possible?
Kind regards,
Logitravel Team
very easy to use and good service thanks
25 July 2022
Iris made our booking easy!
Iris made our booking quick and easy. We are looking forward to our first Logitravel cruise.
24 July 2022
It worked well
12 July 2022
Reply from Logitravel
Good afternoon Barbara,
Thank you very much for sharing your experience with us. We hope to see you again very soon and that you will be able to enjoy all our services again, we wish you a happy cruise!
Yours sincerely,
Logitravel Team
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