Logitravel Reviews 

this is a bad agency. Avoid at all costs.

Had a very stressful experience with this booking site - a nightmare to get someone in customer care to get in contact with, took 5 months to cancel our booking due to the pandemic and the amount of time I had to spend to get this outcome was crazy - avoid this company.

Logitravel said that my hotel booking was fully refundable so when I canceled it 12 hours after booking (cause I changed my flight dates) I received an email verifying my refund had been processed in line with their terms and conditions. I then rebooked another hotel through them but only noticed after I’d made that booking that I’d received an Email informing me that they weren’t giving me refund at all but had issued a voucher.
Update as of 1st June. I am pleased to say that Logitravel have issued the refund in full and have also called me to resolve the issue which was very proactive of them. Still not sure if the email about the voucher was a mistake or not but they have promised to take on board my feedback so hopefully other customers will not get such contradictory service.

Tried to book a cruise through the company on Wednesday 19th May 21 and received an email to say that there was no availability and that the booking could not be fulfilled on Thursday 20th May 21. So instead we contacted MSC directly and were able to book the cruise and paid in full. Today on Friday, 21st May - I have received an email saying "Due to a technical error on the booking website from msc the departure was shown as not available. This error has now been resolved and we could luckily confirm your reservation." This company have now taken another full payment for the cruise and will not answer the phone, respond to Facebook messages, emails to refund the money they have illegally taken without authorisation. We now have two bookings/cabins for the same cruise. This is totally unacceptable to book before even contacting us to see if our circumstances had changed.

I booked a hotel in Spain in February last year. due to covid I had to cancel and was issued with a voucher. Valid date until 31/12/2021.
this past week now travel restrictions are lifted. I have been trying to book another hotel, using the voucher.
Each time the request to verify the voucher shows a problem. and says try in a few minutes.
you do not answer any telephone calls, you do not answer any emails, and you do not have anywhere on your website for customers to to contact you through that media. Neither do your reply to twitter messages.
so now I would like to receive a refund.
Please tell me how I can obtain this refund.
I do understand that the travel industry has been hard hit due to the Pandemic, but so too are other industries and many people my age are losing their jobs with little hope of find something else.

When I found a travelodge deal via trivago it was a third price of when I used travelodge app which sounds very tempting. Reading all the reviews it seems like they take your money travelodge say it has not been book and as always you never get your money back.

Looking for my REFUND of €4,300.06. I have sent you an email reply when you asked for my bank details to submit the refund. Why you did not put the money back on the credit card used I have no idea. upon calling the contact telephone number on 4th May, I was informed that my refund would be processed within 10-14 Days from that date. I have subsequently sent you emails to find out when you intend to process and you are now ignoring my emails. I have checked your registered company address for Logitravel.ie at unit21 Hardmans Business Centre and have been informed by the landlord that you do not operate from there and that the current tenant has left. I have also checked the registered address of your .co.uk website at 8th Floor Becket House, 36 Old Jewry London EC2R 8DD and this is a mail handling centre so why if you are a genuine legitimate business would you not list your Spanish address as your registered office. I can see that you are a legitimate business but, am puzzled why you would not list your premises Edif. Logitravel Parcela 3B Parc Bit Carretera Valldemosa, Km 7, 07121 Palma de Mallorca. I also see you do respond to queries lodged on this website, so just maybe you will find my order: Reference 677883110 booking ref: QJJKAT BUT THE AIRLINE SAYS ITS MHLJZF. I look forward to a response Dennis O.

Thank you for responding. I did send you two emails now i to .co.uk and the to .com but you still do not respond directly to me. What is going on. I have proof that its has been sent.

I booked a hotel with this company due to having free cancellation, I cancelled hotel as the area is still in tier 3 and I am not allowed to travel and have now been advised due to COVID 19 (the excuse for everything!) I will be issued a voucher? I am very unhappy and disappointed as this was never stated to me!

This review was written on the 6th of May. Today is the 4th of June and I never got a single reply. I am waiting now for 1 year and 2 months to hear from them and nothing. I'm very sad about the consideration of the company. I paid over 800 sterlings. First and last time.

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I bought a package from Havana to Cayo Largo (16 of March 2020 until 23 of March 2020);

However, due to Covid's situation and borders closing, I had to shorten and left the hotel on the 20th.

I filled a form about it on the 15th of April of 2020, promising an answer that I never received. I have been sending emails requesting a position from them, but they ignore my emails.

Greetings from Siberia!!! This February I canceled my cruise and received a voucher from the agency. But I decided that I would not travel in 2021 and I would like a refund at my bank account. I have submitted a refund request. The agency responded immediately and I received my money. Thank you very mach!

I’m in the US and made reservations at an expensive resort at Disney for my son and friends. Roomdi did not provide our resort with a reservation number so we lost out on events and rooms. I want a full refund not a voucher. In the states we don’t use vouchers, I want my CC refunded exactly what I paid.

I’m so upset you don’t have a contact phone or respond in speedy fashion. I see some reviews believe you to be fraudulent in your dealings therefore we will get in touch with the police in Spain if we don’t receive our refund.

Misleading T&C left me £250+ out of pocket
Beware when booking since you may end up paying more than expected

We had our wedding in April 2020 and booked a hotel in Seychelles through Logitravel for our honeymoon. Sadly, with covid pandemic, the world closed and we could not travel. I have been following up with Logitravel to get our refund for the hotel booking and have not been able to get hold of anyone. The custom chat on the website is quite standard, but never heard anything back from logitravel team as the "Contact Us" section promises. It has been almost 10 months now that I still have no formal response from them and no refund in sight. Such a horrible experience !

Just to give an update. At booking, I paid the full amount for a cruise which was cancelled. I requested a full refund rather than a voucher and Logitravel directed me to the cruise company for this. After 4 months, the cruise company eventually refunded 5% of what I had paid saying that was all they had received from Logitravel. It took a further, more than 2 months of Logitravel insisting they had paid the cruise company the full amount before they eventually admitted they still had 95% of my money. I have now received the full refund after nearly 7 months and many emails & telephone calls on my part. At no time did Logitravel contact me other than by perfunctory email. Terrible communication and either inadvertent or deliberate lies told over many months.

I booked a cruise, including flights, transfers, and hotel stay for 11 people through logitravel for 24th july, due to the covid pandemic our trip was cancelled. I have been very patient with little in the way of response to calls, emails and on line chat, the customer support as been very poor, I feel that 6 months of waiting for a refund is sufficient time, and have read that a refund should have been processed in 14 days, we paid in good faith, we are very disappointed.

Hi there booked a cruise for July which was cancelled, with little to no response from Logitravel, have had to chase them countless times, been informed that they would eventually provide a refund and yet we are still waiting this has been going on now for 5 months. I understand the COVID situation however the lack of response and almost no customer service has not been appreciated.

Booked a cruise at the beginning of the year which was cancelled due to covid was offered a voucher which I could exchange for a cash refund in 6 months. I have tried contacting about the refund but have heard nothing back.

I booked a holiday for July 2020 which I chose to cancel as the flights and hotel had to be changed due to COVID. This was out of Logitravels Hands. They tried to accommodate us and although communication was hard due to how many customers they were having to juggle they tried hard. They offered me a travel voucher for the full £3500 deposit paid and sent a confirmation e.mail the next day with the voucher attached.
After careful consideration we as a family decided we would not travel in 2021 so the travel voucher would expire.
I emailed them in Sept 20 advising I would like a refund if poss. They replied within 24 hours confirming receipt of my email and that a refund would be transferred to my bank account which was there almost immediately.
They made a very stressful time easy and when I do decide to travel it will be with them out of loyalty regardless of expense.

Avoid. NO refunds after 6 months. Our trip in June was cancelled by LogiTravel in March. Since March, we tried so hard by emails and messengers to ask for our refund. Six months passed. The replies we have got were: LogiTravel is still reviewing/ checking our status, or please be patient. Can anyone be patient after waiting for 6 months without any refunds? Is it cheating behaviour?

Incredibly stressful company to deal with, zero communication after we paid, even though we had questions about our booking - specifically about baggage, which was mis-sold. Ultimately our holiday ended up getting cancelled due to COVID, but again the entire company just started blanket ignoring customers (they shut their phone lines and never responded to a single email). We had no idea if we were supposed to travel or not and only heard back from them weeks after our departure date. We had to trawl through companies house and ATOL contact pages to eventually get a generic call centre with rude and unhelpful staff who would do everything they could to get you off the phone, usually just "passing on your query" to another department - that apparently doesn't exist. They didn't even know what company you were calling for until you told them. They took much longer than they should have to process our refund. On top of the abysmal customer service, the website was often broken beyond belief, we apparently owed them over £1million at one point. Just. Avoid.