LoftZone Reviews 

291
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, customers overwhelmingly had a great experience with this company. Many found the products robust, well-made, and of high quality, often exceeding expectations for loft storage. People consistently praised the ease of installation, noting how straightforward it was even for those with moderate DIY skills. The ordering process was generally smooth, with prompt dispatch and efficient delivery, contributing to a very positive overall user experience. However, some customers noted occasional delivery issues, such as a lack of tracking or items arriving spread out. A few others felt certain kits were missing minor components or lacked sufficient quantities of parts like screws or supports.

What people talk about most

Product

Customers had positive experiences with product, finding it to be very sturdy, robust, and easy to install,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the product as excellent, sturdy, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting timely, quick, and... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is easy and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the system easy to install and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a loft flooring kit. Order was processed and dispatched quickly. Order arrived in perfect condition on a pallet. Boarding loft was easy after watching loftzone video. All parts appear well ma... See more

Rated 5 out of 5 stars

Brilliant product. Far better than any similar products. Well engineered, feels robust and up to the job. Enough space for at least 20cm of insulation on top of the standard 10cm. Ordered and arrived... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the store floor starter kit which was easy to fit. There were two issues the first was the couriers, who did not provide any delivery day or tracking, the item just turned up and lu... See more

Rated 5 out of 5 stars

Ordering and delivery was smooth and prompt. The product itself feels robust. Easy to install for anyone with even moderate diy skills. Another plus for me is that the design, allows for the layout to... See more


Company details

Written by the company

LoftZone: The Best Way to Board a Loft, above the full depth of your insulation - providing storage and safe access, whilst allowing the insulation to do its job. Faster, easier and stronger than any other system. Works with all loft types, and is also the only product approved for new-build houses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

291 reviews

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No recent history of asking for reviews

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4.7

All reviews

(291)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

What a great product

What a great product! Easy to install and extremely solid when installed. The loft insulation not compacted at all even with a depth of 450mm. The key is to set out carefully the rows of the stools then the rest is very easy even for somebody who does not do that much DIY. Cannot recommend highly enough. Transforms the loft storage. I have given a 4 rating as the delivery aspect of the service could be better - only 3 of my 4 boxes were delivered to start with so the work could not proceed which delayed matters and then when the 4th box was delivered the screws we ordered had been missed off! Other than this the product is excellent.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

This is a really good system

This is a really good system, well made, easy to install. Adequate space underneath, not too deep.
It works!
Best system I’ve seen or used.

17 December 2025
Unprompted review
LoftZone logo

Reply from LoftZone

Hi John,
Thank you so much for your 5-star review — we really appreciate you taking the time to share your experience.
It’s fantastic to hear that everything went smoothly and that you’re happy with your new loft space. Feedback like this means a lot to the team.
If you ever have any questions or need support in the future, we’re always here to help.
Thanks again,
The LoftZone Team

Rated 5 out of 5 stars

A great loft kit

A great loft kit, easy to install with a good instruction booklet, so now have some very stable, tidy looking
loft storage space - perfect.

19 December 2025
Unprompted review
LoftZone logo

Reply from LoftZone

Hi Dave,
Thank you so much for leaving this 5* review.
We love hearing from our happy customers.
We're glad to hear that you're enjoying your extra space!
The LoftZone Team

Rated 5 out of 5 stars

Great product, great value

I had already put a raised floor on one side of the loft using another product, purchased from LoftZone for the other side, was not looking to expand storage just create a raised walkway from the loft hatch to the side of the house. The LoftZone product was far better than the other product and is far more robust. Would recommend purchasing the screws from LoftZone as they made easy work of the installation (did not have to pre drill)

18 November 2025
Unprompted review
LoftZone logo

Reply from LoftZone

Hi James,
Thank you so much for your 5-star review — we really appreciate you taking the time to share your experience.
It’s fantastic to hear that everything went smoothly and that you’re happy with your new loft space. Feedback like this means a lot to the team.
If you ever have any questions or need support in the future, we’re always here to help.
Thanks again,
The LoftZone Team

Rated 5 out of 5 stars

Excellent Customer Service

I purchased a StoreFloor kit from LoftZone earlier in the year but didn't get to fitting it for a couple of months. When I did I discovered that I have one of the 3-5% of homes in the UK built with 45cm gaps between their joists, so couldn't use the standard cross beams.
LoftZone not only sorted out an order of the new beams in double quick time but also agreed to accept the return of the unused ones, despite nearly three months having passed. Communication, both by phone and email was helpful, suportive and friendly.
I'm very happy with both the product and the service provided by the company and will be using them again on my next job.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Good easy to fit product

I purchased the Loftzone Store Floor earlier this month and had a good experiance fitting the product in my loft. The is lots of clear information regarding the product and installation etc. The product is robust and easy to install.
I had no issues with delivery and emails from Loftzone at the point of purchase explained how the delivery worked.
Overall a very posotive experiance and would reccomend.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Very happy customer. The supports and cross beams were high quality and installation was simple. It has added a large storage area in a short space of time.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

It was easy to order, quick delivery. Very easy to install. Its made a stable base. I would definitely reccomend this product.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Solid system, great customer service …

Very impressed with the customer service on the telephone. I had a bit of a tight deadline to get the items on site for the fitters. They were very informative and hopefully expedited the shipment.

We were very impressed with how it all fitted together, once the galvanised steel beams are fitted, and the boards are down the system is strong and rigid

Would definitely recommend.

2 October 2025
Unprompted review
Rated 4 out of 5 stars

I bought a 3.6x3.6m kit

I bought a 3.6x3.6m kit. It's pretty decent. I'm happy with the product. They only supplied 200 screws but needed an absolute minimum of 228. also their instructions had contradictions about how many screws to use.

I tried to add this review to their product page but seems they won't post it.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy, I recommend.

Very pleased with the store floor starter kit which was easy to fit. There were two issues the first was the couriers, who did not provide any delivery day or tracking, the item just turned up and luckily it came just as we were on our way out.Second one was there were two tri fitments missing, but after emailing lift zone they sent out the missing parts quickly. I still give 5 stars as courier issues were not loft zones fault, then the missing parts issue was quickly resolved although it did put the fitting of the flooring back a couple days.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

3.6m * 3.6m Compact floor kit

Ordered the 3.6m * 3.6m compact flooring kit from the website, the kit was delivered promptly and is straightforward and easy to install. Looks good and feels secure, would recommend this product.

26 August 2025
Unprompted review

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