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Rated 1 out of 5 stars

I dont trust this company...I called for a locksmith to Swart Locksmith and Locksub somehow got involved and sent a locksmith who installed a safety lock poorly - I paid 700 pounds for lock and keys o... See more

Rated 5 out of 5 stars

Absolutely brilliant we had someone else booked who didn't turn up but didn't bother to tell us. Gabriel rang immediately fitted us in that night rang b4 he arrived. Got into the garage for us, unf... See more

Company replied

Rated 5 out of 5 stars

Marian fitted two new internal door star locks to our AirBNB today. We asked if he could somehow manage to make the lock fit so the door closed without any gaps, the door hadn’t been constructed as we... See more

Company replied

Rated 5 out of 5 stars

Absolutely an amazing company Would highly recommend to anyone. Super fast service. I book all my jobs through Chloe, lovely lady and outstanding customer services Always happy to help and... See more

Company replied

Company details

  1. Media and Marketing Agency

Written by the company

LockSub provide locksmiths with jobs local to them whilst ensuring customers receive a local, qualified and insured locksmith. https://locksub.com/terms-and-conditions/


Contact info

4.0

Great

TrustScore 4 out of 5

549 reviews

5-star
4-star
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Rated 5 out of 5 stars

Richard Carrington Was prompt

Richard Carrington Was prompt, fast and very knowledgeable definitely recommend his work

Mr N Cook

10 August 2021
Unprompted review
LockSub logo

Reply from LockSub

Thank you for taking the time to leave a review.
We are glad you are happy with the service and the locksmith provided.

LockSub

Rated 1 out of 5 stars

Absolute Rip off

Absolute Rip off, a member of staff locked himself out. Engineer arrived and replaced the latch which is £25 from B&Q and a cylinder not worth £15. Charged staggering £304.80

Always check the price before calling out!

10 August 2021
LockSub logo

Reply from LockSub

Thank you for your feedback, LockSub is now under new management and we are keen to hear from previous dissatisfied customers and work a resolution based on your previous experience.

Could I kindly ask you send an email to help@locksub.com outlining your complaint and the amount tendered. Please ensure to leave a phone number and someone will get back to you within 24 hours. Many thanks, Caitlin @ LockSub

Rated 5 out of 5 stars

Excellent service

Excellent service, Richard showed me the part that needed to be replaced realigned the door at a very reasonable price, compared to what I had been quoted before. Richard's approach was very professional and he had really good customer service skills. Would definitely use again if the need arose.

6 August 2021
Unprompted review
LockSub logo

Reply from LockSub

Good morning,

Thank you for taking the time to leave a review.
We are glad you are happy with the service and the locksmith provided.

LockSub

Rated 5 out of 5 stars

5 stars ⭐️ ⭐️⭐️⭐️⭐️

I was in a very vulnerable situation, Robbie made me feel very at ease, he was professional, courteous and extremely efficient. He gave me advice on my home security which has helped me to feel safe and secure in my home. I would definitely recommend him to others who need a locksmith. Thanks Robbie 🙏

3 August 2021
Unprompted review
LockSub logo

Reply from LockSub

Good morning,

Thank you for taking the time to leave a review.
We are glad you are happy with the service and the locksmith provided.

LockSub

Rated 5 out of 5 stars

Efficient

Efficient, and timely.

26 July 2021
Unprompted review
LockSub logo

Reply from LockSub

Good morning,

Thank you for taking the time to leave a review.
We are glad you are happy with the service and the locksmith provided.

LockSub

Rated 5 out of 5 stars

I called to arrange an urgent locksmith…

I called to arrange an urgent locksmith for my elderly mother, George went along and got there in great time, very impressed with the service, George was a lovely guy and mum was very happy, he applied a pensioner discount which was very thoughtful!
Thank you very much!

20 July 2021
LockSub logo

Reply from LockSub

Thank you for your ind words Alma!

Rated 5 out of 5 stars

We are happy with the service

We are happy with the service. Very quick response and Marian let us know the exact time he would arrive. He was very helpful and professional and explained the problem to us. Sorted the problem with our patio and back doors. Thank you.

19 July 2021
Unprompted review
LockSub logo

Reply from LockSub

Thank you very much!

Rated 3 out of 5 stars

I cant fault the service

I cant fault the service, the lady on the phone was pleasant and helpful and the locksmith was a knowledgable guy and got to me in twenty minutes
I was not happy about the cost of £120
I was locked out, late at night so they said cost was higher but I didn't expect it to be so much
I will be sure not to make that expensive mistake again.

19 July 2021
LockSub logo

Reply from LockSub

Thank you for your feedback Gail

Rated 5 out of 5 stars

Good and efficient lock repair

Great job by Richard. He explained the lock problems clearly and repaired the lock and realigned door efficiently and effectively. I strongly recommend him.

16 July 2021
Unprompted review
LockSub logo

Reply from LockSub

Many thanks for your kind words! Glad we resolved the issue for you!

Rated 5 out of 5 stars

Chloe answered my very distressed call…

Chloe answered my very distressed call for a locksmith, she was so calming and arranged assistance immediately, when Matt got to me in such short time i was relieved, my puppy had been locked in for almost an hour by that point. matt was so understanding and done his best not to make noise and scare my puppy
I really cannot thank you guys enough, another company i spoke with wanted to charge me a ridiculous sum and put the phone down on me because I was so distressed at the entire situation.
Thank you Chloe and thank you Matt! :)

16 July 2021
LockSub logo

Reply from LockSub

Thank you so much for your lovely feedback! We are so happy to read your review of our service!

Rated 5 out of 5 stars

Locksmith quick responce

My husband who is ill had an accident and I could not get into the property, the locksmith was very quick to respond, got me in the house very quickly, explained everything to me and I thought the cost was very good
Highly recommend this company

14 July 2021
Unprompted review
LockSub logo

Reply from LockSub

Many thanks Angela

Rated 5 out of 5 stars

Lock changed

I am very pleased with the job Nick did today, he was very communicative, polite , he worked clean and professional, thank you very much, I recommend!

12 July 2021
Unprompted review
LockSub logo

Reply from LockSub

Thank you very much!

Rated 5 out of 5 stars

Excellent work from Dan G

Excellent work from Dan G. A very friendly and personable locksmith.

8 July 2021
Unprompted review
LockSub logo

Reply from LockSub

Good morning Ian,
Thank you for your amazing review, we are glad you are happy and satisfied with the work done and provided :). The locksmith Dan will be delighted to hear this.

Rated 5 out of 5 stars

Dan was great!

Called LockSub. They had someone out to me within 30 minutes as promised.
Dan from Watford was very knowledgeable and friendly. Couldn't have asked for a nicer guy. And of course was able to get the job done very quickly with minimal damage to the door. Would recommend Dan from Watford to anyone needing a locksmith.

7 July 2021
Unprompted review
LockSub logo

Reply from LockSub

Good morning Jeevs,
Thank you for your amazing review, we are glad you are happy and satisfied with the work done and provided :). The locksmith Dan will be delighted to hear this.

Rated 5 out of 5 stars

George was fabulous

George was fabulous. Punctual, good job and cleans up. Very impressed

7 July 2021
Unprompted review
LockSub logo

Reply from LockSub

Good morning Julie,
Thank you for your amazing review, we are glad you are happy and satisfied with the work done and provided :). The locksmith George will be delighted to hear this.

Rated 5 out of 5 stars

From Haskins garden centre

From Haskins garden centre, extremely quick service and very efficient. Well done.

7 July 2021
Unprompted review
LockSub logo

Reply from LockSub

Good morning Mark,
Thank you for your amazing review, we are glad you are happy and satisfied with the work done and provided :). The locksmith will be delighted to hear this.

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