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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have tried various products from almond shower oil to hand creams, toner & pillow mist. They are all wonderful & luxurious. Beautiful packaging & also excellent customer service. I had a problem wit... See more
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Order arrived but the package had been opened and most of the items stolen. I contacted Musfika at L’Occitane, showed her images of the parcel being delivered and damage visible. Happy to help, pol... See more
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I just wanted to say a huge thank you to Mishellina from your online customer care team. I had an issue with a product I purchased in store and contacted customer service where Mishellina assisted... See more
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Company details
Written by the company
L'Occitane offer natural beauty products & organic cosmetics directly inspired by the south of France art de vivre & Provençal beauty secrets.
Contact info
L'Occitane, Capital House, 25 Chapel Street, NW1 5DH, London, United Kingdom
- 0800 368 9000
- contact@loccitane.co.uk
- www.loccitane.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
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l'OCCITANE DISCOUNT CODE SCAM
l'OCCITANE INVITES YOU TO SIGN UP FOR A 10% WELCOME DISCOUNT, TAKES YOUR EMAIL (TO SEND YOU JUNK MAIL) AND THEN SENDS YOU A WELCOME10*CODE THAT DOESNT WORK!
AND I STILL HAVE TO LIVE WITH A LIFETIME OF JUNK EMAILS FROM L'OCCITANE! NOT A FAIR EXCHANGE;
9 December 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
We're sorry to hear your discount code doesn't work. We've checked these on our site and Welcome10 codes are being redeemed by other customers successfully. Please reach out to us via email so we can check your code's activity and look at managing your subscription to mailers.
Ripped off for shopping in the store
Went into the Brighton store on Black Friday Staff are lovely. I purchased two items and was told that they normally would be £56 but that I would get twenty five percent off so would get for £42. I thought I had got a bargain until I looked online and found that most stockists sell the same items for £42 and were selling on Black Friday for £33. Felt ripped off, won't be using them again.
Follow up to Customer Care reply requesting that I contact them. That is what I did before writing a review. Their response was that they couldn't control pricing and there was nothing they could do to help. So my feeling of being ripped off remains valid.
1 December 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Pfm,
We are very sorry to read this review, regarding your recent visit to our Brighton boutique. Please send an email to contact@loccitane.co.uk and one of our agents will be happy to help.
All the best,
L'Occitane Customer Care
Customer service that delivers
I was very disappointed with the new formula lavande handwash & was promptly sent an alternative product of my choice by Dona. This was excellent customer care.
5 December 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi HD, Thank you very much for taking the time to leave us a 5 star review. Dona will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Superb customer service…
Dona was very helpful and the customer service she provided was fantastic! Thanks again!
Monica
4 December 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Monica, Thank you very much for taking the time to leave us a 5 star review. Dona will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Renata was fantastic
Renata was fantastic, she amended my delivery address and kept me updated about my order. Thank you Renata
27 November 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Sycamore, Thank you very much for taking the time to leave us a 5 star review. Renata will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Superb customer service after order stolen
Order arrived but the package had been opened and most of the items stolen. I contacted Musfika at L’Occitane, showed her images of the parcel being delivered and damage visible.
Happy to help, polite and friendly. She arranged a replacement order the same day, free of charge.
This is what customer service is all about.
Thanks you Musfika and thank you L’Occitane!
2 December 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Stu, Thank you very much for taking the time to leave us a 5 star review. Musfika will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Not impressed with the level of service
I ordered two items and received my package quickly; however, one item was missing. After emailing twice and calling several times—most recently being told I’d receive a call back within five minutes—I am still waiting. I’m not impressed with the level of service, especially considering the missing item isn’t even expensive. I won’t be ordering from here again. UPDATE: This was not resolved as after implying I was lying as the weight of the package reflected that the petite treat was inside, in the same conversation I was told the product was actually out of stock. I had no choice but to get a refund.
1 December 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Nathalie,
We are very sorry to read this review, we appreciate your disappointment. We understand that this has now been resolved for you. However, if we can assist with anything else please send an email to contact@loccitane.co.uk and one of our agents will be happy to help.
All the best,
L'Occitane Customer Care
Betty was very efficient at resolving…
Betty was very efficient at resolving an issue with our order.
26 November 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Philip, Thank you very much for taking the time to leave us a 5 star review. Betty will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Amazing service
I received my order but unfortunately one of the items was wrong.
I called the 0800 number and spoke to an amazing lady called Renata, her service was amazing. The Correct item was ordered whilst I was on the phone for a next day delivery. Whilst it was a mistake it was rectified very quickly and in a very friendly way.
I can not thank Renata enough. Thank you.
As always L’Occitane great service.
27 November 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Darren, Thank you very much for taking the time to leave us a 5 star review. Renata will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Dulcie was extremely helpful and sorted…
Dulcie was extremely helpful and sorted the issue very quickly.
23 November 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Kathryn, Thank you very much for taking the time to leave us a 5 star review. Dulcie will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Great product and exceptional customer…
Great product and exceptional customer service!
26 November 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Sam, Thank you very much for taking the time to leave us a 5 star review. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Great products and a great customer…
Great products and a great customer service from Renata today!
25 November 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi EL, Thank you very much for taking the time to leave us a 5 star review. Renata will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Marie in customer service was superb!
Marie in customer service was superb!
Even though my delivery arrived all leaked and gifts were damaged, the replacements arrived next day with no questions, queries - just excellent swift fast service and super fast on replies to emails too
Just super customer service
Huge thanks 🙏🏻
20 November 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Tracy. Thank you very much for taking the time to leave us a 5 star review. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Perfect
I’m really happy with the support from your L’occitane team. I had a bit of trouble joining, but they called me and guided me through every step. I’m very grateful to everyone there.
21 November 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Sahar. Thank you very much for taking the time to leave us a 5 star review. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Best products and best customer service
Best products and best customer services. Just stocked up on their lovely almond products. Interestingly I wasn't keen on the smell in the shop but on advise gave it a try and love it now. Customer service are very responsive and always there to help.
17 November 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Susie, thank you very much for taking the time to leave us a 5 star review. We're delighted to hear that you love our products and that our service has been recognised. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Helpful customer services listened well…
Helpful Musfika in customer services listened well when my pump dispenser appeared not to be working. She also sent an email explaining what to do to rectify this.
17 November 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Caroline, thank you very much for taking the time to leave us a 5 star review. Musfika will be delighted to see that her service has been recognised. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Lovely Renata
Had a problem with delivery - not L’Occitane’s fault but lovely Renata at the L’Occitane Team fixed this for me right away. Excellent customer service, speedy service and high quality products. I couldn’t praise this company highly enough. Thank you Renata. You are a credit to the company.
10 November 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Gillian. Thank you very much for taking the time to leave us a 5 star review. Renata will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Musfika was extremely helpful and…
Musfika was extremely helpful and sorted out my problem. She was very efficient, always replying to my emails without delay. It was a pleasure to deal with her.
4 November 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Carol. Thank you very much for taking the time to leave us a 5 star review. Musfika will be delighted to see that her service has been recognised. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Customer service is just as amazing as the product quality!
I had such a great experience with L’OCCITANE’s customer service. Renata was incredibly kind, helpful, and quick to resolve my issue. I really appreciated the friendly communication and how smoothly everything was handled. I’ve been a loyal customer for over a decade, and I’ll definitely continue to be. Thank you so much!
30 October 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Papi. Thank you very much for taking the time to leave us a 5 star review. Renata will be delighted to see that her service has been recognised. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Amazing customer service
Support agent Renata was simply amazing. Efficient, supportive and knowledgeable. Great service! Thank you.
24 October 2025
Unprompted review
Reply from L'OCCITANE en Provence UK
Hi Rimante. Thank you very much for taking the time to leave us a 5 star review. Renata will be delighted to see that her service has been recognised. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
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