Localphone Reviews 

Worst company ever, struggling to get back my deposit that they took without adding it to my account.
Keep away from them

one more update after I got the below reply , I already contacted the support two times , and forwarded my request to you two times before writing review

Do not trust this company. Mark assisted me to retrieve back the service in May 2023. I had around USD9+ in my account for the past 6 years. Just 2 months after getting back the service, they zero out my account without me even making a single call.

I prepaid a small amount to test and am, sorely disappointed. Impossible to call an Android phone because Localphone.com is recognized as spammer and Android ignores the call. Landlines success less than 50 percent. Useless service.

This company sells phone numbers to scammers.
They also sell lists of numbers to call.
If you get a call from a number sold by them it will be a scam.

Every few days I get a call from a number sold by this company. Not a false statement.

Got a call from 01202281299 sold by Localphone as they own all 01202 281 numbers.

I suggest if it is a "spoofed" number that you have a lot of scammers spoofing your numbers and that you contact OFCOM.

Bought their incoming number service which doesn't work. Tried to make a test call but they almost always fail. On one occasion I was connected to a random person. On no occasion did the target phone ring.

Their technical support is completely useless. The support guy just checked that his test server can make the call, and kept on sending a one liner that everything is okay. He didn't give a toss what I was actually complaining about and wasn't bothered to check the actual issue and attempt to fix it.

Given I was not paying for this service so it can only work from their test server, I have asked for full refund. Let's see if they would actually bother with it, otherwise I will raise a chargeback claim with my credit card company.

Shame as I have been using them for over 10 years for making international calls, this is the first time I had to contact customer service and they are just dreadful. I'll look for alternative service now.

If you block your caller ID when using VoIP including their app one of two things will happen when I called a Mobile phone that I can see was connected to the network the call went to voicemail I even called the phone from another and the phone rang. when I tried calling a landline the connection would fail for no reason

I Have been with local phone for many years and a few months ago I signed up for a subscription. Their terms and conditions were extremely misleading and it ended up costing me a lot of unnecessary money. Customer service was a waste of time and would not help me. I plan to leave them and I am searching for a better company. Shame they lost a loyal customer.

I signed up a few days ago. I got an incoming number and added $10 of credit to make calls. I downloaded their internet phone to my desktop. I cannot make or receive calls. When you call my incoming number it's just dead air. I've contacted customer support and put in a ticket twice and it's been almost a week and nobody has contacted me. Terrible customer service. I just hope I can get my money back.

I have not had only minor issues.

Today as of around 12:00 UK time I am not able to access web site on any browser.

Junk, Been with them for years. No way to port your number. Many Many emails to support to get port out pin goes with no response. STAY AWAY

Old application, that is not working on PC or on Phone as told by some customers in the review. Many crashes on standard Win10 PC. Money wasted. I used Skype instead, more expensive but reliable.

Ticket #TCD-433-55387
Ticket #EEQ-987-46360
March 1 2022
March 2 2022
March 3 2022
March 4 2022
Charged total of 56 cents from balance for calls made under subscription.
Unfortunately, this is not the first time that this has happened.
I have not received a reply.
Account number 2211107
Update 15/08/2022
Received refund

I am using Local phone since 2014, but since the a week ago most of their incoming number stoppend working.

There is no way to contact them by phone, and when contacting them via their online website it takes them extremely long to get back with a unusual answer.

Following was their response [#UUJ-172-91525] on yesterday: "We had a system outage, all systems should now be up & running as normal please attempt your calls again, we apologise for any inconvenience".

But i answered them that most of my incoming number are still not working... but i never got back a response.

I would not recommend them anymore, and i am looking now to get a new company to serve our needs.

Have been using Localphone for years without any problems, excellent service, and usually great line quality but for the past week been having problems with their incoming number service. They have replied to emails quickly but have not fixed the problem.

Cannot fault them. They are excellent. I am using them for the last 15 years or so. Never had any problem.

Absolutely appalling service. Our phone re-direct ceased functioning and I’ve sent five emails over four days with ZERO response. There’s no number to call for support. My advice, look for an alternative service provider. Localphone is far from reliable.

I signed up this morning paid for a subscription and I am still waiting for service. Hours later the message "We’re processing your payment. We’ll send you an email as soon as your credit is ready to spend." I see the CEO is also CEO of Voxbeam Telecommunications Inc. so I tried calling them but the mailbox is full.

Someone else answered and spoke in hindi when I tried to call. She did not understand what I was saying so had to disconnect and email support team. It didn't happen since BUT SHOULD NOT HAVE HAPPENED IN THE FIRST PLACE. WHY DID MY CALL CONNECT TO SOMEWHERE ELSE NOT MY FAMILY?

Dishonest clients

I have been receiving calls from a company I Kent supposedly who make verbal threats and put the phone down it appears that you own this number

My account with credit in it was removed and i cant login to my account

I cannot send an email to support on my contact form because , i cant input/ know my account number ..