I had a good experience at Londrina Airport, and the agent was friendly, courteous, and efficient. Was not a fan of the Citroen Basalt but it is an economy car. Pickup and drop off was an easy proc... See more
Company replied
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See what reviewers are saying
I had a bad exsperience Not with lLocaliza but with the brakes on Vehicle i drove 600 km through the Andes and brakes failed Localiza fixed everthing after accident and i was on my way to continue my... See more
Company replied
Localiza Take My car deposit (1000 R$) and never give me back since a month ! I ask them why, and the explain me that the havé an intern problem …. And what ! Its not my problem, I want my money back.... See more
My experience renting with Localiza was fantastic. The staff was professional, and the rental process was quick and smooth. The car (KWID ZEN 1.0) was clean, reliable, and fuel-efficient, making my tr... See more
Company details
Written by the company
Localiza&co is the largest mobility network in South America, present in 7 countries [Brazil, Mexico, Argentina, Colombia, Uruguay, Paraguay and Ecuador], with more than 657 thousand cars in the fleet, 927 physical points and 20 thousand employees. Its integrated platform keeps the customer at the center and is structured in integrated ecosystems to serve individuals, companies and app drivers.
Contact info
Avenida Bernardo Vasconcelos, nº 377, 31.150-900 , Belo Horizonte, Brazil
- 0800 979 2000
- centraldereservas@localiza.com
- www.localiza.com
4.3
Excellent
14K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Two time the company blocked my car in…
Two time the company blocked my car in the worst time possible. It was their fault and super frustrating. If inhad a choice I would never rent a car from them,unfortunately here in the little town in Brasil it an only option possible
9 September 2024
Unprompted review
Reply from Localiza Rent a Car
Hello, Mia Mia!
I hope it’s all good with you.
I’m gonna need some data to continue with the service. You can submit any of the details below:
-Document used in the registration + full name;
-Customer code in Localiza;
-Reservation number;
-Contract number;
Just send an e mail to fidelidade@localiza.com
Subject: Evaluation on Trustpilot
Remembering, that by failing to pass the correct data you make it impossible to solve your case.
I’m waiting to solve your case. 😉
Best regards,
Aline Chagas
Team Localiza.
Pleased customer
In my opinion, the localiza staff service has a rating of 10/10.
Thank you very much for your dedicated work.
31 August 2024
Unprompted review
Reply from Localiza Rent a Car
Hello Luis Ruiz!
Hope everything is fine with you and your family!
Thank you for renting with us and for being kind enough to rate us through at Trustpilot.
We are very pleased with your message, because for us is a gift the recognition of our customers.
We always seek excellence in our services, so that your experience with us can be better every day!
We hope we can still live incredible moments together!
Best regards,
Aline Chagas
Localiza Team
The worst experience I've ever had…
The worst experience I've ever had renting a car from Localiza, 7 days in Goiânia using a car that was not the one we chose, they gave us a different car than the one we chose. We had 14 fines totaling R$5,000.00 for traffic violations, almost all of which were duplicated. I contacted the Localiza rental company responsible for giving us copies of the Detran (Vehicle Department of the State of Goiás) and they denied us and made it difficult to seek cancellation of at least part of the fines. We went directly to the Detran (Vehicle Department of the State of Goiás) and there is nothing to prove the fines and there are no photos of the location of the fines. We understand that by withholding copies from us and charging us only with a copy from the company itself, they are taking away our rights as customers and citizens.
11 May 2024
Unprompted review
Reply from Localiza Rent a Car
Hello, Jenny Brasil!
I hope it’s all good with you.
I’m gonna need some data to continue with the service. You can submit any of the details below:
-Document used in the registration + full name;
-Customer code in Localiza;
-Reservation number;
-Contract number;
Just send an e mail to fidelidade@localiza.com
Subject: Evaluation on Trustpilot
Remembering, that by failing to pass the correct data you make it impossible to solve your case.
I’m waiting to solve your case. 😉
Best regards,
Aline Chagas
Team Localiza.
Reply from Localiza Rent a Car
Hello Elena!
Hope everything is fine with you and your family!
Thank you for renting with us and for being kind enough to rate us through at Trustpilot.
We are very pleased with your message, because for us is a gift the recognition of our customers.
We always seek excellence in our services, so that your experience with us can be better every day!
We hope we can still live incredible moments together!
Best regards,
Aline Chagas
Localiza Team
Reply from Localiza Rent a Car
Hello Julien Style!
We hope you and your family are well!
Julien Style, thank you for renting with us and for taking the time to review us on Trustpilot.
We are very happy with your message, because for us there is no greater gift than the recognition of our clients.
We always seek excellence in our services, so that your experience with us is better every day!
We hope we can still have amazing times together!
A big hug,
Daniel Vieira
Locate Team
An excellent car rental company
An excellent car rental company. The service was superb including everything: The shuttle service, the service at the counter and the handover of the car. The car was in excellent condition looking like new. I can definitely recommend Localiza.
11 July 2024
Unprompted review
Reply from Localiza Rent a Car
Hello Thomas!
Hope everything is fine with you and your family!
Thank you for renting with us and for being kind enough to rate us through at Trustpilot.
We are very pleased with your message, because for us is a gift the recognition of our customers.
We always seek excellence in our services, so that your experience with us can be better every day!
We hope we can still live incredible moments together!
Best regards,
Aline Chagas
Localiza Team
Honestly do yourself a favor and avoid this company at all cost, worst experience ever.
I have a lot too say about this experience and I will try to be short, but if I could give them a 0.5 I would.
The day I picked up the car it took like 1.5 hours just to get it, not even counting the time it takes to go from El Dorado to the pick-up point. The lady was doing a lot of typing in the computer but there is not speed in their process of it. I decided to extend my contract, and got told that I just needed to send an email the morning of the original drop-off time and just return the car whenever I wanted and pay the extra days. I sent the email but I got no response, hence, I went to the drop-off airport in the other city to see if the extension was okay. However, I got told that I needed to call the third party that made my reservation, they told me they can't do it because they do not own the vehicle. I decided to keep the car and do what Localiza asked me to do. One day before of my tentative drop-off day I received an email saying that if I don't pay, then they would start the process to recover the car. (Clearly, I didn't want to have problems with law enforcement). I had to change my plans and take the car and try to resolve the issue. When I went it took another 2 hours to resolve it, they did the extension and the car was going to have a restriction of PICO Y PLACA and they could not change the car, (the lot was full of cars). Still they were okay charging me even if I could not use the car, so I had to pay the fee to remove the restriction. Incur in the expense to avoid the pico y placa, and they took the documents of the car (registration and SOAT) they did not return the documents to me and made me drove the car without them. Got lucky I never got pulled over, otherwise the chaos would have been worst. The day I went to return the car, only one person was in charge of returns. The funny thing is that two employees were in the same department just chatting and being on their phones instead of helping us and the rest of clients trying to make it quick.
Honestly never doing this again with that company, just help yourself and do not rent from this company. Unless you want to expend hours to get a service done.
29 June 2024
Unprompted review
Reply from Localiza Rent a Car
Hello, Fabian!
I hope it’s all good with you.
I’m gonna need some data to continue with the service. You can submit any of the details below:
-Document used in the registration + full name;
-Customer code in Localiza;
-Reservation number;
-Contract number;
Just send an e mail to fidelidade@localiza.com
Subject: Evaluation on Trustpilot
Remembering, that by failing to pass the correct data you make it impossible to solve your case.
I’m waiting to solve your case. 😉
Best regards,
Team Localiza.
Very good service
Very good service, very friendly and helpful staff and very fair handling, car (small SUV) very well fitting to road and in very good condition (although not brand new) - clear recommendation and definitely would choose Localiza again in Colombia - and a special thanks to the lovely & supportive people at the rental station - thanks a lot!
23 June 2024
Unprompted review
Reply from Localiza Rent a Car
Hello, Thomas!
I hope you and your family are well! 🥰
On behalf of Localiza, I want to thank you for renting with us and for your kindness in evaluating us through our satisfaction survey.
Your message made us very happy and motivated to continue driving journeys! For us, there is no greater gift than the recognition of our customers, because this means that we are following the right path.
Therefore, we seek excellence in our services, to provide incredible experiences for those who matter most: our customers. You can be sure that your comments will be shared with the company, and turned into fuel to get us even further.
Thank you for choosing Localiza! 🚙💚
The help that I received at the agency…
The help that I received at the agency ( Lidiane ) was excellent, after all 36 years that I haven't been here and find someone knowledgeable at the agency that cares about helping people that really made a difference.
Thank you.
18 June 2024
Unprompted review
Reply from Localiza Rent a Car
Hello, Joseph !
I hope you and your family are well! 🥰
On behalf of Localiza, I want to thank you for renting with us and for your kindness in evaluating us
Your message made us very happy and motivated to continue driving journeys! For us, there is no greater gift than the recognition of our customers, because this means that we are following the right path.
Therefore, we seek excellence in our services, to provide incredible experiences for those who matter most: our customers. You can be sure that your comments will be shared with the company, and turned into fuel to get us even further.
Thank you for choosing Localiza! 🚙💚
employee tried to extort money
Take pictures of all sides of your car. Upon return, an employee pointed to a minute crack in the rear windshield which was barely visible with the naked eye. He said he'd take care of it for 150 reais (=$30). We refused. The company charged us $500 for a windshield that would have cost $3 to repair (it didn't need to be replaced, and the company acknowledged ultimately acknowledged that it didn't replace it). We assume that the employee created the crack- cracks are almost always created on the front windshield by hitting small stones/debris during highway driving. Unless you're driving in reverse at high speed, cracks in the back don't happen. The only way to combat Localiza fraud is to take pictures of all sides of your car. The branch that we dealt with was in the Barra Peninsula. We're still happy that we didn't pay the employee his bribe.
10 January 2024
Unprompted review
Reply from Localiza Rent a Car
Hello, Carl!
I hope it’s all good with you.
I’m gonna need some data to continue with the service. You can submit any of the details below:
-Document used in the registration + full name;
-Customer code in Localiza;
-Reservation number;
-Contract number;
Just send an e mail to fidelidade@localiza.com
Subject: Evaluation on Trustpilot
Remembering, that by failing to pass the correct data you make it impossible to solve your case.
I’m waiting to solve your case. 😉
Best regards,
Team Localiza.
DO NOT RENT WITH LOCALIZA. THEY ARE NOT A TRUSTWORTHY COMPANY
I got a 'no show' fee and never received my money back. I spoke to 2 different agents (202418646039/202418716659) and sent two emails with no response. Very unreliable company
13 May 2024
Unprompted review
Reply from Localiza Rent a Car
Hello, Geraldine!
I hope it’s all good with you.
I’m gonna need some data to continue with the service. You can submit any of the details below:
-Document used in the registration + full name;
-Customer code in Localiza;
-Reservation number;
-Contract number;
Just send an e mail to fidelidade@localiza.com
Subject: Evaluation on Trustpilot
Remembering, that by failing to pass the correct data you make it impossible to solve your case.
I’m waiting to solve your case. 😉
Best regards,
Team Localiza.
Do not rent from this company
Do not rent from this company. I made a reservation and it was cancelled immediately when I went to get the car. They rejected my profile for no reason and also barred me from renting or driving their vehicles for 180days. They provided no reason for this, and when we called the head office they couldn’t see any issues with the profile but couldn’t reverse the situation or provide a solution as it is automated. I was left stranded with a family and baby and no way to travel to our next destination.
28 May 2024
Unprompted review
Reply from Localiza Rent a Car
Hello, ALPHONSE!
I hope it’s all good with you.
I’m gonna need some data to continue with the service. You can submit any of the details below:
-Document used in the registration + full name;
-Customer code in Localiza;
-Reservation number;
-Contract number;
Just send an e mail to fidelidade@localiza.com
Subject: Evaluation on Trustpilot
Remembering, that by failing to pass the correct data you make it impossible to solve your case.
I’m waiting to solve your case. 😉
Best regards,
Team Localiza.
We arrived but the office was closed
We arrived but the office was closed. Called the office and told us to take the cab to the office outside of the airport. The price was $15 + 2000 pesos. What a pain!!!!
25 May 2024
Unprompted review
Reply from Localiza Rent a Car
Hello, jeeyoung kim!
I hope it’s all good with you.
I’m gonna need some data to continue with the service. You can submit any of the details below:
-Document used in the registration + full name;
-Customer code in Localiza;
-Reservation number;
-Contract number;
Just send an e mail to fidelidade@localiza.com
Subject: Evaluation on Trustpilot
Remembering, that by failing to pass the correct data you make it impossible to solve your case.
I’m waiting to solve your case. 😉
Best regards,
Aline Chagas
Team Localiza.
You need to check the car with a magnifier because they will try to charge you for every small scratch
First I want to say that you have to pray that nothing will happen to you. In my case I was hit by a car that changed lane and caused my car a small dent that could be fixed with a simple dent puller in 10 minutes and they charge me for 420us$
10 May 2024
Unprompted review
Reply from Localiza Rent a Car
Hello, Oded!
I hope it’s all good with you.
I’m gonna need some data to continue with the service. You can submit any of the details below:
-Document used in the registration + full name;
-Customer code in Localiza;
-Reservation number;
-Contract number;
Just send an e mail to fidelidade@localiza.com
Subject: Evaluation on Trustpilot
Remembering, that by failing to pass the correct data you make it impossible to solve your case.
I’m waiting to solve your case. 😉
Best regards,
Aline Chagas
Team Localiza.
JUST PERFECT!!!!!!!!!!!!
21 April 2024
Unprompted review
Reply from Localiza Rent a Car
Hello Mr E Finholdt!
We hope you and your family are well!
Thank you for renting with us and for taking the time to review us on Trustpilot.
We are very happy with your message, because for us there is no greater gift than the recognition of our clients.
We always seek excellence in our services, so that your experience with us is better every day!
We hope we can still have amazing times together!
A big hug,
Daniel Vieira
Localiza Team
Good value and worked for me!
Good value and worked for me on my 3 week trip to Brazil. Particularly rate the staff as they were great at explaining what I needed to do and when. The website was good and translated into English easily. 5/5!
6 April 2024
Unprompted review
Reply from Localiza Rent a Car
Hello Samuel!
Hope everything is fine with you and your family!
Thank you for renting with us and for being kind enough to rate us through at Trustpilot.
We are very pleased with your message, because for us is a gift the recognition of our customers.
We always seek excellence in our services, so that your experience with us can be better every day!
We hope we can still live incredible moments together!
Best regards,
Aline Chagas
Localiza Team
Excellent service
Excellent service. 3rd time I rent there and every time I cas very satisfied.
Once I got robbed the vehicle papers. Next day they gave me another car.
Very professionals. I definitely recommend and will rent there the next time without thinking it.
4 April 2024
Unprompted review
Reply from Localiza Rent a Car
Hello Eldorico!
Hope everything is fine with you and your family!
Thank you for renting with us and for being kind enough to rate us through at Trustpilot.
We are very pleased with your message, because for us is a gift the recognition of our customers.
We always seek excellence in our services, so that your experience with us can be better every day!
We hope we can still live incredible moments together!
Best regards,
Aline Chagas
Localiza Team
Reply from Localiza Rent a Car
Hello, Felipe!
We hope you are well!
Thank you for renting with us and for evaluating us through Trustpilot.
We are very pleased with your message, because for us is a gift the recognition of our customers.
We always seek excellence in our services, so that your experience with us is better every day!
We hope we can still live incredible moments together!
Best regards,
Aline Chagas
Equipo Localiza
Incorrect information and trying to cheat at every opportunity
Booked a car in Porto Seguro. I booked an in terminal pick up since I was traveling with my family. However, on arrival the in terminal crew only showed us the way to the shuttle. I could have booked a car with shuttle transport for 20-30% less so this was the first time they cheated me. The second time was on returning the car. The lady which couldn't speak a word in English asked me to pay for cleaning. I tried to explain to her that the car was already dirty when I got it and I had pictures to proof it. She insisted before letting me go to the shuttle (I guess that's why they don't to in terminal service). The cleaning fee was a good USD 25 for which I can have a car cleaned in New York City. So this is extremely steep.
22 March 2024
Unprompted review
Reply from Localiza Rent a Car
Hello, Raffael!
I hope it’s all good with you.
I’m gonna need some data to continue with the service. You can submit any of the details below:
-Document used in the registration + full name;
-Customer code in Localiza;
-Reservation number;
-Contract number;
Just send an e mail to fidelidade@localiza.com
Subject: Evaluation on Trustpilot
Remembering, that by failing to pass the correct data you make it impossible to solve your case.
I’m waiting to solve your case. 😉
Best regards,
Team Localiza.
My Vehicle Being Blocked Mid-Journey
On February 12th, I was forced to return the rented vehicle and terminate the contract in Bauru-SP-Brasil, as the rented vehicle was unexpectedly blocked during my trip. The vehicle was supposed to be returned on February 13th, around 9:00 PM, at the Localiza agency at Guarulhos Airport, as planned for my return flight to England.
Returning the vehicle before the end of the contract due to its blockage caused me a lot of stress and inconvenience, resulting in additional costs and difficulties in getting around Bauru, where I was visiting my mother who was hospitalized.
Despite my numerous phone calls to Localiza, nothing was done and the following points remain unclear:
a) What is the reason for blocking the rented vehicle before the end of the contract?
b) Why was my account with Localiza blocked, despite being a loyal customer who has always made timely payments without any incidents?
c) Why were my future reservations with Localiza also blocked? In the next month, I have a reservation to pick up a vehicle at São José do Rio Preto Airport, where I will be arriving with my family.
I consider the treatment I received as a loyal customer completely unacceptable. Not even an apology for the incident, especially the lack of a plausible explanation for the blockage, which appears to be the result of an internal error. This incident has caused me significant inconvenience. As a result, I feel compelled to express this appeal and will continue to do so until a satisfactory explanation is provided.
12 February 2024
Unprompted review
Reply from Localiza Rent a Car
Hello!!
I hope it’s all good with you.
I’m gonna need some data to continue with the service. You can submit any of the details below:
-Document used in the registration + full name;
-Customer code in Localiza;
-Reservation number;
-Contract number;
Just send an e mail to fidelidade@localiza.com
Subject: Evaluation on Trustpilot
Remembering, that by failing to pass the correct data you make it impossible to solve your case.
I’m waiting to solve your case. 😉
Best regards,
Team Localiza.
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